Zoe posted a interstate removalist job on the 6th of Mar 2018, moving from Newstead QLD to Bruce ACT. Zoe selected Dmac Backloading Pty Ltd for the job
A bit disappointed in relation to care of goods, the leg snapped off our fridge meaning we had to buy a new one, toybox was broken and mat went missing in the move. I sent feedback and had no reply.
3 out of 5
2/5 Care of goods
4/5 Service as described
This is sad to us to hear of your disappointment on here ,as if I had received your email I would of responded.I would like to think that in the event I hadn't responded that perhaps a telephone call could have had this sorted out.
In regards to the leg castor Rob and Lincoln spoke on the phone and it didnt seem to be an issue, as they are replaceable and of course we would have covered that cost.
In regards to the toy box, Lincoln confirmed that it was a flat pack unit that was full of items,therefore we can't see the negligence on our behalf as flat pack furniture is strongly advised to be flatpacked down during transport. Please refer to your instruction manual for that item in regards to transport.
In regards to the mat this is news to us as Rob never spoke of that missing and the truck was completely emptied on delivery.
Also your move was back in March so these things should have been addressed straight after delivery for a quick resolution.
If you wish to discuss this further please call 0497 700 752.