Leah posted a furniture removalist job on the 8th of Dec 2017, moving from Newcastle East NSW to Warners Bay NSW. Leah selected JRAYS REMOVALS for the job
Very disappointed with the lack of communication and the time it took to complete the job. The job was booked for 8am and the truck arrived at 11.45am. The items were packed by 12.50pm and I told the boys to follow me to the storage facility. On the way, I received a call saying they had ‘one or two items to pick up on the way’ and would meet me at the storage facility. They didn’t arrive at the storage facility until 4.40pm so I had been waiting for 3-4 hours. They had done another job from Merewether to Mayfield. I kept calling and texting them asking where they were and I was told ‘we apologise for the inconvenience’ and ‘they are on their way.’ At the end of the day, I paid them because a service was rendered, but it was done very poorly. I provided them with friendly feedback that they needed to communicate with me better, rather than making me wait 4 hours in the morning and 3-4 hours in the afternoon. I advised them that they should have told me they had another job booked and I would have gone off and done other things rather than sitting in my car. The owner was very defensive and dismissive and left in an angry state, left a poor taste in my mouth. If you use them, just be aware that they don’t value your time and expect a long wait.
1 out of 5
1/5 Care of goods
1/5 Service as described