Samantha posted a local removalist job on the 14th of Jun 2017, moving from Chatswood West NSW to Neutral Bay NSW. Samantha selected Rham Transport for the job
Will never use this removalist again!!!!
I provided an itemised list of everything that would need to be taken and made clear this was a 3 bedroom house with indoor and outdoor goods to be moved. The truck that turned up was tiny and could only fit 50% of our belongings; We spent the whole following day moving the rest ourselves borrowing peoples cars and getting help from others.
The 2 men that were provided could not move the furniture themselves and required 2 people from us to assist; that would have been fine except the removalists could not understand English well and were unable to work together communicating with my fiance and friend who assisted them resulting in breaking things in our new home and taking much longer to move things.
Really disappointed in the whole thing, the one good thing I can say is that they were right on time at the start.
2.25 out of 5
2/5 Care of goods
1/5 Service as described
We would like to thank you for taking the time to submit your feedback detailing your past experience using Rham Transport. More than 6600 satisfied Australian consumers each year entrust Rham Transport, and as we are committed to providing every one with superior customer service & affordable prices. We are concerned that you had a negative experience. Kindly understand we do not respond specifically on public forums as it compromises privacy, and many posts are fictional work by competitors. Rham Transport have been repeatedly targeted by False online negative reviews as a failed attempt to hurt our business. We invite you to submit concerns via email email@example.com so that our dedicated quality assurance team can address your complaint accordingly. Upon contact we will require your Booking Reference Number or Full Name and Move Date to assist with our investigation and to prove that this review is genuine and not the false work of unlawful competitors. Many factors influence the success of a move, including how items are packed, pre-move condition, insurance, 3rd party service agreements and communication. We greatly value customer feedback; it plays a vital role in our continuous improvement, and helps us provide superior customer service. Yours Sincerely, Rham Transport.