Di posted a local removalist job on the 23rd of Oct 2018, moving from Kensington Gardens SA to Toorak Gardens SA. Di selected A2Z Moving Services for the job
AVOID! TERRIBLE SERVICE!
1. Very slow and lazy while moving. One staff just stood there and watched while the other one tried to unscrew our furniture one-handed with the other hand on the phone
2. We called them in advance to make sure they can move our TV but when they came, they said that they couldn't. After talking to the boss, the boss agreed to organise someone else to move the TV on the next day
3. They refused to move our plants pots because 'the pots were so heavy and difficult to move'.
4. When we did the quotes, it was an estimate of 4 hours but ended up spending more than 12 hours.
5. They wanted us to pay in full amount when there was still stuff in their truck and TV in the house. We offered to pay half but they were not happy.
6. Finally someone agreed to take $500. As soon as they took the money, they just drove away with our stuff in the truck because they said that 'their day is finished'!
Now we have stuff in the truck (no idea when/whether they are going to come) and TVs/plant pots in the old house!
2.75 out of 5
3/5 Care of goods
1/5 Service as described
We appreciate you taking time to provide feedback, however we don't agree that it's a fair review as i was personally monitoring the progress of your Move.
1. False information provided to get cheap quote = I have personally reviewed your quote as no inventory list provided, which means estimation would be wrong anyway.
2. 80 inch plasma was required to be taken down with full of wires, it's not our area of expertise and we advised the same as if any damage occur, you would blame us.
3. One full 7.5 tonne truck load of POT plants were moved, video was sent thru to me,
4. You only realised after 10 hours that you don't want to pay. Boys worked hard all day and when only 2 items were left, you were asked to pay. The total invoice was $1095 to which you respond i am only going to pay $400, Really????
6. I had to send my SA Manager at 10:00 pm to your place as you won't talk to my ground team or answer any phone calls.
On the top, you refused to pay our specialised who would take the tv down.
I tried to call you personally but no answer, only $500 payment made for 12 hours move???