Dannica posted a local removalist job on the 19th of Jan 2020, moving from Traralgon VIC to Yarraville VIC. Dannica selected Buzz Me Removals And Storage Pty Ltd for the job
Terrible service. Don’t use them! They asked for and took a deposit, confirm the date and a noon pickup time. I took the day off work to be able to help moving stuff and to unpack at the other end. Mid morning they txt to say they would be 3- 4 hours late. At 4.30pm I rang them, they were still at another job and would call me back in 20mins to give me an ETA.
Another hour passed (it was now 5.30) and they stopped answering their phone or responding to txt message. By now I was frantic as my final location was still 2 hours drive away and I didn’t know if they were still coming or not?!? And to put pressure on I needed to be at work first thing the following day.
Around 6pm they answered the phone, they were still at the other job, but could try to be at my place for pick up at 9pm - which would have meant unloading after midnight best case scenario. Needing to work the next day, I couldn’t wait...
Jc was apologetic, and said he would do anything to make it up... we agreed that the following day (the day after he was meant to do the job) he could pick up a key during business hours, pick everything up and take the key back during business hours. Then everything would be delivered between 6-8pm that night (when I was back from work). As I was worried I put everything in writing and ask him to confirm he could do this, the wrote back that he could.
The afternoon of the make up move, I found out they hadn’t picked up the key... I txt to ask what time they would be getting the key - after 5.30pm was the answer. So there was again no way they could do the job they had committed to doing! They couldn’t pick and drop off the key in business hours, they couldn’t make the delivery within the agreed timeframe.
He was again apologetic, but didn’t really see a problem with not being able to provide the agreed survive for the second day. He said he could do the job the following day, but seriously why risk getting stuffed around again, so I found another company.
Hiring Buzz Me Removals caused me huge stress and uncertainty, they didn’t care that they had taken a deposit for the job and not delivered, and it ended up costing me substantially more to get someone to move me on short notice and take more time off work. Their communication and care where terrible, seriously don’t risk hiring them.
1 out of 5
1/5 Care of goods
1/5 Service as described