Brian posted a furniture removalist job on the 29th of Mar 2021, moving from Hornsby NSW to Caboolture QLD. Brian selected City Removalist and Storage for the job
The quote was for $1300.00 but reduced to $1100.00 including GST. Original pickup date was 2nd April which Good Friday and I told City Removals that the pickup date was Good Friday and they said they can still pick up on that date. Paid a deposit of $250.00 and confirmed the booking for the 2nd. A couple of hours later they rang to say that due to COVID they were having trouble with truck availablity and would pick up on the 6th April. After that no further communication from them, the 6th came and we rang them several times to be told the truck was late, it was stuck in traffic, they don't use tollways etc. The 7th again we initiated the communication only to be told the truck was a couple of hours away, they were picking aother load first and we would be next, the driver would call us when they were 30 minutes away, etc. A small empty truck finally turned up at the collection address without any promised notification around midday. The truck was loaded and our daughter was told they would be going back to the depot.
Delivery was a day later than promised, again we had to contact City Removalists and ask what is happening? Again a promise the truck wasn't far away and we wouldget a call from the driver 1 hour before arrival. The truck arrived without any notification and the 2 crew took a long time to unload, spending time at the back of the truck smoking and talking in their own language.
To top it off they did not pick up everything they quoted for leaving behind the freezer which we will have to move at further cost, but this time we will do it ourselves. We did deduct $150.00 from the bill because of their lack of communication, poor customer service, lies and the freezer not picked up.
We do not recommend this company.
1.50 out of 5
3/5 Care of goods
1/5 Service as described