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City Removalist and Storage

3.51 from 55 reviews


Phone:
1300 441 331
0412241111
Address:
140/60-80 Walker St
North Sydney NSW 2055
Website:
www.cityremovalist.com.au
ABN:
624731111
Public Liability:
Public liability insurance verified

We are City Removalist and Storage!

We are a Family-owned business, operating for over 25 years and we always put our customers first.

What we quote you is what you pay. We understand that moving home comes with a cost, so we strive to provide our customers with affordable pricing for their moves.

That is why we have no ‘back to base’ costs, no hidden chargers, no fuel charges, or any surprises on the day. We want you to sit back and relax as we take care of your move, so it is a stress-free day.

All our professionally trained removalist are well experienced and well versed in all aspects of removals work. Our expertise includes home removals, office and warehouse relocations, interstate moves including all New South Wales, Queensland, Victoria, Adelaide, and Perth.

City Removalist has helped removals with familiar companies you might know and love, to name a few, STAX – Athlete fashion, Fox Sport, Elite Sports, Canvas Homes etc. We are trusted and reliable!

With a massive fleet and years in the business, we know Sydney like the back of our hands, travelling to all areas including the Northern Beaches, Inner City, Inner West, Eastern Suburbs, Southern Suburbs and Western Sydney!

Due to Covid-19 we are only operating with Sydney Metro locations until further notice.
We also have a Covid-19 Safety Plan.

To find out more about how we are Covid-19 safe please call our friendly customer service operators on 1300 441 331.

Our services include:
Moving House
Office Relocation
Moving a Few Items
Packing & Unpacking Services
Secure Storage

Area Serviced:
All of NSW
In business since:
2006
Number of vehicles:
30 - 40
Number of staff:
30 - 40
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
Direct Deposit

Accepted Payment Terms:
Payment on Delivery
Part Payment up Front

Reviews for City Removalist and Storage

The below reviews have been provided by customers who have found City Removalist and Storage through this website and have left feedback on completion of their job.



Kelly posted a Gumtree / Ebay delivery job on the 26th of Jun 2017, moving from Dee Why NSW to Orange NSW. Kelly selected City Removalist and Storage for the job

Kelly's Feedback:
Friendly, professional service, job completed quickly and great communication.
4.75 out of 5
5/5 Communication
5/5 Care of property
4/5 Service as described
5/5 Punctuality
Brett posted a local removalist job on the 11th of Jul 2017, moving from East Maitland NSW to Nowra NSW. Brett selected City Removalist and Storage for the job

Brett's Feedback:
Service was good. Would use again in the future
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
minoush posted a local removalist job on the 28th of Jul 2017, moving from Gordon NSW to Hornsby Heights NSW. minoush selected City Removalist and Storage for the job

minoush's Feedback:
1.Very rude lady Nora to organise everything. She was very disorganised although I filled the form on your website she keeps asking for my email, phone number although she must have them already. 2.In the contract they emailed to me mentioned no call out fee but charged me for call out fee. False advertising. 3. Arrived Very late than promised 4. I later checked their review on google they wrote it themselves. Sandro is the manager who commented on review.
1.50 out of 5
1/5 Communication
3/5 Care of property
1/5 Service as described
1/5 Punctuality
Adam posted a local removalist job on the 25th of Jul 2017, moving from St Leonards NSW to Cremorne Point NSW. Adam selected City Removalist and Storage for the job

Adam's Feedback:
All very good except communication with the office. Instead of using the details I provided at this site they requested me to provide all the details again over the phone.
4.50 out of 5
3/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Sarah posted a local removalist job on the 31st of Jul 2017, moving from Collaroy NSW to Manly NSW. Sarah selected City Removalist and Storage for the job

Sarah's Feedback:
These guys were great! Basil & Imad were polite and friendly. I had a broken chest from a previous removalist and Basil offered to fix it for me - nailed the leg back on and fixed the hinge. 5 STARS :)
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Terry Ord posted a local removalist job on the 18th of Jul 2017, moving from Castle Hill NSW to Castle Hill NSW. Terry Ord selected City Removalist and Storage for the job

Terry Ord's Feedback:
slow took 9 hours , I was very disappointed with the overall outcome , I was expectiong 6 hours max as I did a most of preparing (shrink wrapping)and took all of the boxes my self the day before in 2 cars I did the move myself before with 1 helper & it took us 6 hours and these guys are so called experienced I will not be using them agin
2.25 out of 5
2/5 Communication
3/5 Care of property
1/5 Service as described
3/5 Punctuality
Jess posted a local removalist job on the 16th of Aug 2017, moving from Granville NSW to South Windsor NSW. Jess selected City Removalist and Storage for the job

Jess's Feedback:
The two guys that were sent came on time they were quick and so careful with all my belongings they were both so lovely to work with my move went so smoothly because of them would highly recommend this company to anyone and will use again in the future
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Kelly posted a local removalist job on the 18th of Sep 2017, moving from Randwick NSW to Bondi Beach NSW. Kelly selected City Removalist and Storage for the job

Kelly's Feedback:
I was very disappointed with these removalists as a whole! I booked them in to arrive between 12 - 2pm and they didn't get to my place until nearly 5pm meaning they didn't finish until 8pm on a Saturday night! They were nice enough but slower than they should have been which was probably just to make sure they got to charge extra. I wouldn't recommend, especially if you are trying to run to a timeline.
1.75 out of 5
1/5 Communication
3/5 Care of property
2/5 Service as described
1/5 Punctuality
Dean posted a local removalist job on the 23rd of Nov 2017, moving from Telopea NSW to Epping NSW. Dean selected City Removalist and Storage for the job

Dean's Feedback:
Something happened and they could not make it on time on the day of the booking, but they were able to make my booking the next day. Removalists were very careful and polite.
3.50 out of 5
3/5 Communication
5/5 Care of property
3/5 Service as described
3/5 Punctuality
Liz posted a local removalist job on the 31st of Jan 2018, moving from Glebe NSW to Erina NSW. Liz selected City Removalist and Storage for the job

Liz's Feedback:
Terrible. Wouldn’t use again! Tried to over charge me $100 then didn’t receive an itemized invoice even tho I asked for one and lots of my furniture was dented and scratched!
2 out of 5
1/5 Communication
1/5 Care of property
2/5 Service as described
4/5 Punctuality
Doreen posted a local removalist job on the 3rd of Feb 2018, moving from Kingsford NSW to Guildford NSW. Doreen selected City Removalist and Storage for the job

Doreen's Feedback:
NA
4 out of 5
4/5 Communication
5/5 Care of property
4/5 Service as described
3/5 Punctuality
Kevin posted a local removalist job on the 15th of Jan 2018, moving from Hassall Grove NSW to Ropes Crossing NSW. Kevin selected City Removalist and Storage for the job

Kevin's Feedback:
Only communication when I rang them, only to find out they couldn't make it to next, having waited for 5hrs. Showed up unaware they were required to disassemble & re-assemble (no tools). T&c's quoted pricing in 15min blocks, charged in 30min blocks.
1.50 out of 5
1/5 Communication
3/5 Care of property
1/5 Service as described
1/5 Punctuality
Ali posted a local removalist job on the 15th of Feb 2018, moving from Maroubra NSW to Kingsford NSW. Ali selected City Removalist and Storage for the job

Ali's Feedback:
Arrived during provided window, 3.5 hours to complete a one bedroom apartment seemed fair. Massive scratches over a couple of items. *Be very careful to check the breakdown of your fee and take a photo/video to prove their time of arrival*.
2.50 out of 5
5/5 Communication
1/5 Care of property
1/5 Service as described
3/5 Punctuality
fraser posted a local removalist job on the 12th of Mar 2018, moving from Camperdown NSW to Balmain NSW. fraser selected City Removalist and Storage for the job

fraser's Feedback:
Turned up early without a call, a little slow overall but thorough and careful.
3.75 out of 5
3/5 Communication
5/5 Care of property
4/5 Service as described
3/5 Punctuality
Aleacia posted a Gumtree / Ebay delivery job on the 16th of Apr 2018, moving from Lane Cove NSW to Eastwood NSW. Aleacia selected City Removalist and Storage for the job

Aleacia's Feedback:
The service was good for a last minute move. The guys were really friendly and were great with handling all the stress that comes with moving, even knowing what to do when our fridge wouldn't fit through the door! I'd suggest working a little on communication, I had calls from three different numbers and I ended up assuming two or three removalists were calling me. Great service for last minute, however felt a little less confident with the communication.
3.75 out of 5
3/5 Communication
5/5 Care of property
4/5 Service as described
3/5 Punctuality
Jenine posted a local removalist job on the 13th of Jun 2018, moving from The Ponds NSW to The Ponds NSW. Jenine selected City Removalist and Storage for the job

Jenine's Feedback:
Very disappointed in the service received. What should have been a simple move no more than 3/4hours Max took 8 hours and a lot of frustration. Over charged and poor service. Not impressed will never use them again.
2.50 out of 5
3/5 Communication
3/5 Care of property
2/5 Service as described
2/5 Punctuality
Nicky posted a local removalist job on the 30th of Aug 2018, moving from Kirribilli NSW to Kirribilli NSW. Nicky selected City Removalist and Storage for the job

Nicky's Feedback:
John and Waleed were great. I got a call to tell me when they were to arrive, they were on time, so polite and took great care of all of my stuff. They were super quick. Would recommend
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Shiva posted a local removalist job on the 8th of Oct 2018, moving from Strathfield NSW to Schofields NSW. Shiva selected City Removalist and Storage for the job

Shiva's Feedback:
The guys tried to charge me more than the number of hours actually worked for and when i asked them to explain, they were rushing through it saying they have another job and have to leave.
2.75 out of 5
3/5 Communication
3/5 Care of property
2/5 Service as described
3/5 Punctuality
Jackie posted a local removalist job on the 10th of Nov 2018, moving from Brighton-le-sands NSW to Bexley NSW. Jackie selected City Removalist and Storage for the job

Jackie's Feedback:
Removalists arrived two hours late and took two hours longer than quoted. Paid double what was anticipated
2.25 out of 5
2/5 Communication
4/5 Care of property
1/5 Service as described
2/5 Punctuality
Cristina posted a local removalist job on the 20th of Nov 2018, moving from Old Guildford NSW to Sydney Olympic Park NSW. Cristina selected City Removalist and Storage for the job

Cristina's Feedback:
Really good experience and price, thank you very much.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
thank you so much Cristina
Gokulram posted a delivery job on the 27th of Dec 2018, moving from Homebush NSW to Homebush NSW. Gokulram selected City Removalist and Storage for the job

Gokulram's Feedback:
The service was alright.
4 out of 5
4/5 Communication
5/5 Care of property
4/5 Service as described
3/5 Punctuality
Georgia posted a local removalist job on the 2nd of Jan 2019, moving from West Pennant Hills NSW to Bellevue Hill NSW. Georgia selected City Removalist and Storage for the job

Georgia's Feedback:
They were 5 hours late and broke 1 item
1.75 out of 5
1/5 Communication
3/5 Care of property
2/5 Service as described
1/5 Punctuality
Margaret posted a furniture removalist job on the 20th of Feb 2019, moving from Breakfast Point NSW to Breakfast Point NSW. Margaret selected City Removalist and Storage for the job

Margaret's Feedback:
2 men were not strong and didn’t have flat trolley . My family had to move heavy stuff . They were polite and punctual though their boss was a rude pig on the phone . Good for small items to be moved
3.25 out of 5
3/5 Communication
2/5 Care of property
3/5 Service as described
5/5 Punctuality
Vipul posted a local removalist job on the 10th of Mar 2019, moving from North Sydney NSW to Wollstonecraft NSW. Vipul selected City Removalist and Storage for the job

Vipul's Feedback:
Team was 2 hours late without any comms.
1.75 out of 5
2/5 Communication
2/5 Care of property
2/5 Service as described
1/5 Punctuality
Kathryn posted a furniture removalist job on the 8th of Apr 2019, moving from Yagoona NSW to Hornsby NSW. Kathryn selected City Removalist and Storage for the job

Kathryn's Feedback:
They had a good competitive price and were punctual and professional. Communication prior to the day had its difficulties but they were a reliable pick.
4 out of 5
3/5 Communication
4/5 Care of property
4/5 Service as described
5/5 Punctuality
Diway posted a local removalist job on the 13th of Apr 2019, moving from Mascot NSW to Bankstown NSW. Diway selected City Removalist and Storage for the job

Diway's Feedback:
The worst part about them was punctuality. They came 1 hour late as per the time they put in the confirmation email. Rest all boys were hardworking and good.
3.50 out of 5
4/5 Communication
4/5 Care of property
4/5 Service as described
2/5 Punctuality
Brianna posted a local removalist job on the 6th of Aug 2019, moving from Bondi NSW to Neutral Bay NSW. Brianna selected City Removalist and Storage for the job

Brianna's Feedback:
Really good and fast service. Super easy to organise. Would recommend.
4.25 out of 5
3/5 Communication
4/5 Care of property
5/5 Service as described
5/5 Punctuality
Greg posted a local removalist job on the 7th of Jan 2020, moving from Bulahdelah NSW to Lawrence NSW. Greg selected City Removalist and Storage for the job

Greg's Feedback:
A job well done no fuss. Great Service, Friendly Staff, Very competitive price, thank you very much
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Andres posted a courier job on the 29th of Jan 2020, moving from Enmore NSW to Turramurra NSW. Andres selected City Removalist and Storage for the job

Andres's Feedback:
Called them and they stated they needed to charge me $170+GST. Decided to go with someone else.
1 out of 5
1/5 Communication
1/5 Care of property
1/5 Service as described
1/5 Punctuality
Sam posted a courier job on the 27th of Feb 2020, moving from Peakhurst NSW to Prestons NSW. Sam selected City Removalist and Storage for the job

Sam's Feedback:
A+
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Andrew posted a delivery job on the 4th of Mar 2020, moving from Middle Dural NSW to Quakers Hill NSW. Andrew selected City Removalist and Storage for the job

Andrew's Feedback:
Would recommend this mover, very smooth interaction, very professional and a pleasure to deal with. Great pricing as well
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
thank you so much Andrew
Fiona Ann posted a Gumtree / Ebay delivery job on the 21st of Mar 2020, moving from Bondi NSW to Belmont NSW. Fiona Ann selected City Removalist and Storage for the job

Fiona Ann's Feedback:
The communication was poor but that may have been due to the Covid 19 pandemic. I had to make frequent calls to find out what was happening
2.50 out of 5
1/5 Communication
5/5 Care of property
3/5 Service as described
1/5 Punctuality
Juned posted a delivery job on the 6th of May 2020, moving from Casula NSW to Guildford NSW. Juned selected City Removalist and Storage for the job

Juned's Feedback:
Excellent service in terms of communication, promptness, care and delivery. Highly recommended!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Anette posted a delivery job on the 14th of May 2020, moving from Regents Park NSW to Curl Curl NSW. Anette selected City Removalist and Storage for the job

Anette's Feedback:
Generally good, did not call 1/2 hour prior to arrival as stated
3.75 out of 5
3/5 Communication
5/5 Care of property
4/5 Service as described
3/5 Punctuality
Nicole posted a local removalist job on the 17th of May 2020, moving from Summer Hill NSW to Leichhardt NSW. Nicole selected City Removalist and Storage for the job

Nicole's Feedback:
Good quick service
3.75 out of 5
4/5 Communication
4/5 Care of property
4/5 Service as described
3/5 Punctuality
Samantha posted a courier job on the 25th of May 2020, moving from The Gap QLD to East Lindfield NSW. Samantha selected City Removalist and Storage for the job

Samantha's Feedback:
I was so pleased with the service and communication. They are definitely five star material! After a previous removalist let us down despite me excepting a quote that was $100 more – I posted again and got a different quote from city removals. They were able to pick up within 48 hours from Brisbane at 6 pm in the morning and the item was delivered to my home by 8 pm that night! Absolutely stunned! I was able to pay via bank transfer on the spot when the goods were delivered and installed. Well done! I hope your business does really well because you deserve it. Definitely five stars
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Tunde posted a local removalist job on the 26th of May 2020, moving from Horningsea Park NSW to Leppington NSW. Tunde selected City Removalist and Storage for the job

Tunde's Feedback:
They came in with a smaller truck than expected which led to double the trip time.
3 out of 5
3/5 Communication
5/5 Care of property
3/5 Service as described
1/5 Punctuality
Mark posted a local removalist job on the 3rd of Jun 2020, moving from Oberon NSW to Singleton NSW. Mark selected City Removalist and Storage for the job

Mark's Feedback:
Excellent.... very helpful
4.75 out of 5
4/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Asif posted a local removalist job on the 18th of May 2020, moving from Mount Druitt NSW to Erskine Park NSW. Asif selected City Removalist and Storage for the job

Asif's Feedback:
Good guys In time Quickly done
4.25 out of 5
4/5 Communication
4/5 Care of property
5/5 Service as described
4/5 Punctuality
Justin posted a local removalist job on the 26th of May 2020, moving from Upper Coomera QLD to Marsfield NSW. Justin selected City Removalist and Storage for the job

Justin's Feedback:
very very bad. waited for half day and should be there 1 truck and 2 guys but 1 truck which was already full and one old guy when picked up so i should spend extra money for 2 men who were helper for lift and move on truck. my items have broken so delivery took the photos of damaged. i told driver that please be careful only one in the world and very heavy but dropped so broken my wedding pix and frame and bent on my tool boxes. i have contacted many times on mobile, landline, email, txt and delivery but never answered. everything wrong on the confirm email and txt to me. told me that will contact me soon when reported them first time but never contact me and never answered. not good and very very bad totally.
1 out of 5
1/5 Communication
1/5 Care of property
1/5 Service as described
1/5 Punctuality
grahame posted a local removalist job on the 28th of Jun 2020, moving from Mullumbimby NSW to Long Jetty NSW. grahame selected City Removalist and Storage for the job

grahame's Feedback:
Communication was a bit hit and miss , insisted on cash , could of been a bit more careful with some of the goods .Was ok on price and driver was courteous
2.50 out of 5
3/5 Communication
3/5 Care of property
2/5 Service as described
2/5 Punctuality
Jill posted a delivery job on the 24th of Aug 2020, moving from Epping NSW to Winmalee NSW. Jill selected City Removalist and Storage for the job

Jill's Feedback:
All went well.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Mark posted a courier job on the 31st of Aug 2020, moving from Wahroonga NSW to Chatswood NSW. Mark selected City Removalist and Storage for the job

Mark's Feedback:
The move took an hour longer than it needed to, resulting in the cost coming in above what I was expecting. Communication was poor; I had to make multiple phone calls to find out where the truck was. That being said, the men did appear to take good care of the furniture. The furniture seemed to be well-secured within the truck, and were handled carefully moving in and out. The workers were courteous in person and hardworking, even if they don't talk much.
2.25 out of 5
2/5 Communication
4/5 Care of property
2/5 Service as described
1/5 Punctuality
James posted a furniture removalist job on the 7th of Sep 2020, moving from Cammeray NSW to Cremorne NSW. James selected City Removalist and Storage for the job

James's Feedback:
Completed as described.
4.25 out of 5
4/5 Communication
4/5 Care of property
4/5 Service as described
5/5 Punctuality
Allan posted a local removalist job on the 23rd of Sep 2020, moving from Berowra Heights NSW to Meadowbank NSW. Allan selected City Removalist and Storage for the job

Allan's Feedback:
The Removalists were professional and carefull in transporting my goods. They wrapped my furniture and fridge and securely fastened everything in the truck. My move was delayed a few hours and communication from dispatch could have been better.
4 out of 5
3/5 Communication
5/5 Care of property
5/5 Service as described
3/5 Punctuality
Joanna posted a local removalist job on the 2nd of Oct 2020, moving from Drummoyne NSW to Drummoyne NSW. Joanna selected City Removalist and Storage for the job

Joanna's Feedback:
These guys were fantastic and our move was epic. From time of booking through to completion of job was seamless. The boys worked so hard for 13hrs... with stairs! Back breaking work, but they did it with a smile. Totally recommend 10/10
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Ali posted a local removalist job on the 11th of Nov 2020, moving from Blacktown NSW to Albury NSW. Ali selected City Removalist and Storage for the job

Ali's Feedback:
Good service, good handlers. Everything delivered safely. Just have to ensure price is checked by correct people at the company. I was quoted wrongly and had to pay $400 more than what I was quoted.
3.50 out of 5
2/5 Communication
4/5 Care of property
5/5 Service as described
3/5 Punctuality
Wilson posted a local removalist job on the 11th of Nov 2020, moving from West Pymble NSW to Homebush NSW. Wilson selected City Removalist and Storage for the job

Wilson's Feedback:
No words.
2 out of 5
1/5 Communication
5/5 Care of property
1/5 Service as described
1/5 Punctuality
Damian posted a courier job on the 30th of Nov 2020, moving from Thomastown VIC to Woollahra NSW. Damian selected City Removalist and Storage for the job

Damian's Feedback:
Some communication shortfalls with details between booking and movers, but fast turnaround and accommodating and polite service.
3.75 out of 5
2/5 Communication
5/5 Care of property
4/5 Service as described
4/5 Punctuality
Mark posted a courier job on the 4th of Jan 2021, moving from Yamba NSW to Caringbah NSW. Mark selected City Removalist and Storage for the job

Mark's Feedback:
The system worked well
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Emilie posted a delivery job on the 3rd of Feb 2021, moving from Chifley NSW to Eastgardens NSW. Emilie selected City Removalist and Storage for the job

Emilie's Feedback:
The Movers - workers were amazing - very polite, very quick and courteous. The company however, we were told we could expect the between 12-3 so we cancelled work and waited. No show. I called at 3 to ask where they were and was told that they were 20 mins away. 40 mins later i called again and told they were in traffic and 20 minutes away. this went on until 5pm, and I informed the admin that the place we were moving to was closing at 5:30. We were then told that the movers were almost there and would load the truck and deliver the next day. The movers arrived at 5:40, we assisted them in loading the truck which took less than an hour, and then they confirmed that they would deliver to us at 1pm the next day. (At our request not being able to get any further time off work). We met the movers the following day at 12:20 at the storage facility and it took less than an hour to unload the truck. Again they were very helpful and courteous. Very hard working. When we went to pay for the cost of the move, "The boss" had decided that we were going to pay for 6 hours work as they had had to come out the following day. Aside from the fact that I ended up paying for 4 hours work (even though I was prepared to pay the minimum 2 and a half or 3 - I was forced to pay for 4 hours because "The Boss" decided it was not their liability that they were late. If we had known or been informed we would have arranged to have the movers another day. I find the company to be terrible, and would not use them again. I found the movers themselves, to be fantastic.
2 out of 5
1/5 Communication
5/5 Care of property
1/5 Service as described
1/5 Punctuality
Emma posted a furniture removalist job on the 1st of Apr 2021, moving from Turramurra NSW to Turramurra NSW. Emma selected City Removalist and Storage for the job

Emma's Feedback:
Alex and Sam from City Removalist were the best removalists I have ever encountered, and I've moved house many times! They were courteous, careful, and kept me informed of their arrival time so I could plan my day accordingly. Nothing was too much trouble for Alex and Sam, and I recommend them without hesitation.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Brian posted a furniture removalist job on the 29th of Mar 2021, moving from Hornsby NSW to Caboolture QLD. Brian selected City Removalist and Storage for the job

Brian's Feedback:
The quote was for $1300.00 but reduced to $1100.00 including GST. Original pickup date was 2nd April which Good Friday and I told City Removals that the pickup date was Good Friday and they said they can still pick up on that date. Paid a deposit of $250.00 and confirmed the booking for the 2nd. A couple of hours later they rang to say that due to COVID they were having trouble with truck availablity and would pick up on the 6th April. After that no further communication from them, the 6th came and we rang them several times to be told the truck was late, it was stuck in traffic, they don't use tollways etc. The 7th again we initiated the communication only to be told the truck was a couple of hours away, they were picking aother load first and we would be next, the driver would call us when they were 30 minutes away, etc. A small empty truck finally turned up at the collection address without any promised notification around midday. The truck was loaded and our daughter was told they would be going back to the depot. Delivery was a day later than promised, again we had to contact City Removalists and ask what is happening? Again a promise the truck wasn't far away and we wouldget a call from the driver 1 hour before arrival. The truck arrived without any notification and the 2 crew took a long time to unload, spending time at the back of the truck smoking and talking in their own language. To top it off they did not pick up everything they quoted for leaving behind the freezer which we will have to move at further cost, but this time we will do it ourselves. We did deduct $150.00 from the bill because of their lack of communication, poor customer service, lies and the freezer not picked up. We do not recommend this company.
1.50 out of 5
1/5 Communication
3/5 Care of property
1/5 Service as described
1/5 Punctuality
Jeanny posted a furniture removalist job on the 11th of Apr 2021, moving from Broke NSW to Lisarow NSW. Jeanny selected City Removalist and Storage for the job

Jeanny's Feedback:
Communication was difficult. Goods were picked up and delivered at very different times than expected. Job was done in the end so all good.
2.75 out of 5
2/5 Communication
4/5 Care of property
3/5 Service as described
2/5 Punctuality
Rana posted a local removalist job on the 2nd of May 2021, moving from Parramatta NSW to Parramatta NSW. Rana selected City Removalist and Storage for the job

Rana's Feedback:
Very happy with the service. Little bit slow but overall very nice and polite staff. Services provided were as described and no hidden charges or extra charges demanded. Overall a pleasant experience.
4.75 out of 5
5/5 Communication
4/5 Care of property
5/5 Service as described
5/5 Punctuality