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Index Logistics Pty Ltd

4.56 from 47 reviews


Phone:
0432025507
Address:
204 Balcatta Road
Balcatta WA 6021
Website:
www.indexlogistics.com.au
ABN:
84618811804

Lawrence Removals was established in 2010. The company has grown from a single truck operating all across Western Australia to a fleet of 8 new and late model furniture removals trucks. Customer satisfaction is our primary focus. Trusted by the locals, we pride ourselves in understanding clients needs. We are police cleared and fully insured. The company changed it's trading name to Index Logistics Pty Ltd in 2017.

Today the company employs well over 18 employees, the company has made huge profits the past years and have given back to the community. We have career opportunities and vacancies for many positions and pathways to the logistics sector, reducing unemployment to the youth and general public.

With the rapidly growing transportation industry, we are opening new branches across Australia to expand our brand.

2016 Annual report has placed the company as one of the well established medium transportation business in WA. We foster to proving excellent services to the nation.

We are fully insured and take the stress out of moving.

Area Serviced:
Within 77km of Balcatta

In business since:
2010
Number of vehicles:
6 - 10
Number of staff:
11 - 20
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
Direct Deposit

Accepted Payment Terms:
Payment up Front
Payment on Delivery

Reviews for Index Logistics Pty Ltd

The below reviews have been provided by customers who have found Index Logistics Pty Ltd through this website and have left feedback on completion of their job.



Lisa posted a local removalist job on the 9th of Oct 2020, moving from Lynwood WA to Hamilton Hill WA. Lisa selected Index Logistics Pty Ltd for the job

Lisa's Feedback:
I was really happy with the service and the team were fantastic. Very polite, careful and helpful. Thank you.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Karen posted a local removalist job on the 11th of Sep 2020, moving from Osborne Park WA to North Perth WA. Karen selected Index Logistics Pty Ltd for the job

Karen's Feedback:
Many thanks to Index Logistics! They sent Joe and Chas to move our 160 boxes and crates of household furnishings. They handled our furniture with care and were very mindful of the wood floors in our new home. They were tidy and took away all the cardboard rubbish. Terrific! Both Joe and Chas were helpful and cheerful throughout the day which makes a difference on a stressful moving day! Terrific! The fee for a full day’s work was quite reasonable. We would definitely recommend Joe, Chas, Lucy (Manager) and Index Logistics to others.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Alex posted a local removalist job on the 10th of Sep 2020, moving from Scarborough WA to Sorrento WA. Alex selected Index Logistics Pty Ltd for the job

Alex's Feedback:
did arrive later than scheduled but communicated clearly so no biggie. Couldn't fault them on anything else though, would definitely recommend.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Kirstie posted a local removalist job on the 29th of Sep 2020, moving from Spearwood WA to Byford WA. Kirstie selected Index Logistics Pty Ltd for the job

Kirstie's Feedback:
Very happy with the service, the two movers were fantastic and would most definitely recommend to everyone. We will be using Index for all our future moves. Thanks for your service, Kirstie

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Shannon posted a local removalist job on the 20th of Sep 2020, moving from Clarkson WA to Clarkson WA. Shannon selected Index Logistics Pty Ltd for the job

Shannon's Feedback:
Easy and smooth move. Booked fairly last minute and they were very accommodating

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Mike posted a local removalist job on the 26th of Aug 2020, moving from Karrinyup WA to Karrinyup WA. Mike selected Index Logistics Pty Ltd for the job

Mike's Feedback:
Lucy, Lawrence & Lewis were courteous, communicative, careful, cautious, competent and cost-effective. Kudos!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Angelia posted a office removal job on the 30th of Jul 2020, moving from Victoria Park WA to West Perth WA. Angelia selected Index Logistics Pty Ltd for the job

Angelia's Feedback:
Great service and courteous staff. Highly recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Haley posted a local removalist job on the 22nd of Jul 2020, moving from Carine WA to Edgewater WA. Haley selected Index Logistics Pty Ltd for the job

Haley's Feedback:
Fantastic service, quick and efficient! No damage to items, everything was carefully moved. Would definitely recommend to others and use again.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Kerrin posted a local removalist job on the 17th of Jul 2020, moving from Brentwood WA to Brentwood WA. Kerrin selected Index Logistics Pty Ltd for the job

Kerrin's Feedback:
The guys were great. Everything was moved without an issue, they were lovely and worked around any issues which arose. Thank you!!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Paula posted a local removalist job on the 28th of May 2020, moving from Kewdale WA to Kewdale WA. Paula selected Index Logistics Pty Ltd for the job

Paula's Feedback:
The two men who moved our household were the best ever! They were so polite, co-operative, trustworthy, and extremely careful with our belongings. I couldn't have asked for better. Excellent job well done, efficiently and no time wasted. A special thank you to Joe and his off-sider and I am so pleased I requested you by name for my second job! I would certainly recommend you to anyone.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Darryl posted a local removalist job on the 10th of Apr 2020, moving from Harrisdale WA to Kelmscott WA. Darryl selected Index Logistics Pty Ltd for the job

Darryl's Feedback:
Good communication. 2 guys worked really hard. No breakages. Job was under-estimated. Opted for the larger 10 tonne truck but still struggled for room. Took longer than predicted.

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Shirley posted a local removalist job on the 21st of Feb 2020, moving from Nedlands WA to Nedlands WA. Shirley selected Index Logistics Pty Ltd for the job

Shirley's Feedback:
Joel and Chas were amazing. They were very helpful, efficient and polite. They were careful with the furniture. I am very impressed. Shirley

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Linh posted a local removalist job on the 12th of Feb 2020, moving from Northbridge WA to Kardinya WA. Linh selected Index Logistics Pty Ltd for the job

Linh's Feedback:
Good to work with, treated furniture with care Would use again

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Richard posted a local removalist job on the 21st of Feb 2020, moving from Como WA to Lathlain WA. Richard selected Index Logistics Pty Ltd for the job

Richard's Feedback:
Not a real positive experience. Rang 25 minutes before due and said they were going to be 2 hours late (surely you would have before then that you were going to be that late). Turned up 2 hours & 20 minutes late. Used up every minute of the quoted time despite us doing extra moving with 3 cars whilst we waited for them to arrive (expected them to be a lot quicker). The positive, nothing was broken or damaged.

2.50 out of 5
2/5 Communication
4/5 Care of goods
3/5 Service as described
1/5 Punctuality
Shannon posted a local removalist job on the 19th of Feb 2020, moving from Cockburn Central WA to Hammond Park WA. Shannon selected Index Logistics Pty Ltd for the job

Shannon's Feedback:
These guys did a great job. Arrival was scheduled for 1-1:30, they arrived about 1:40pm. They got straight to it and packed up the truck in a couple of hours, they also disassembled the bed. Then only an hour to unpack/assemble at the other end. They were great. Would definitely use these guys again.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Jemma posted a Gumtree / Ebay delivery job on the 2nd of Nov 2019, moving from Kingsley WA to Dianella WA. Jemma selected Index Logistics Pty Ltd for the job

Jemma's Feedback:
Used this company to pickup an item of furniture I bought off fb marketplace. While quote was reasonable and they did the job quickly, it was a little disappointing that they showed up over two hours early to the seller’s house and never contacted me letting me know they would be early. Was lucky the seller was home then. I’d still use them because they did a great job! Just wish communication on the day was better.

3.75 out of 5
3/5 Communication
5/5 Care of goods
5/5 Service as described
2/5 Punctuality
Raj posted a furniture removalist job on the 10th of Oct 2019, moving from Sinagra WA to Sinagra WA. Raj selected Index Logistics Pty Ltd for the job

Raj's Feedback:
Our entire move was completed within the estimated time, the communication and punctuality was excellent. We will definitely recommend them and use them again. A very special thanks to "Lucy" from IndexLogistics/Lawrence removals as she coordinated the move whilst we were overseas.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Nicole posted a local removalist job on the 29th of Sep 2019, moving from Mosman Park WA to Northbridge WA. Nicole selected Index Logistics Pty Ltd for the job

Nicole's Feedback:
Excellent movers. Really helpful and organised.

4.75 out of 5
5/5 Communication
5/5 Care of goods
4/5 Service as described
5/5 Punctuality
Cora posted a local removalist job on the 9th of Aug 2019, moving from Bentley South WA to Belmont WA. Cora selected Index Logistics Pty Ltd for the job

Cora's Feedback:
They were 20 mins late but this was the only con. Otherwise they worked quickly, got the job done in the allocated time.

4 out of 5
4/5 Communication
5/5 Care of goods
4/5 Service as described
3/5 Punctuality
Liz posted a local removalist job on the 18th of Jul 2019, moving from Ashfield WA to North Perth WA. Liz selected Index Logistics Pty Ltd for the job

Liz's Feedback:
Wow. These guys were amazing! They worked extremely hard and were very polite and courteous. Nothing was too much trouble including extra work disassembling and reassembling our beds. Our belongings were handled with great care and all arrived safely (including our 80” smart tv). I’d definitely use Lawrence Removals again and highly recommend their services.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Ellie posted a local removalist job on the 17th of May 2019, moving from Wandi WA to Rivervale WA. Ellie selected Index Logistics Pty Ltd for the job

Ellie's Feedback:
Fantastic service, very quick and careful with all furniture and belongings. The guys were super polite and thorough and I will definitely be using again for my next move.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Kate posted a local removalist job on the 12th of Apr 2019, moving from Maylands WA to Spearwood WA. Kate selected Index Logistics Pty Ltd for the job

Kate's Feedback:
The guys were running late due to a previous job, but they sent me a text over an hour before they were due to arrive which was great. Both gents were pleasant and respectful, which is an important consideration to a woman living alone. Job was done in a professional manner Slight damage to a very old flower pot and a piece of plastic fell off my fridge, but neither of those are really a big deal. All other items came through brilliantly, despite the poor guys having to carry them up a narrow set of stairs

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Response
Hi Kate, Thank you for your feedback. The white plastic caster stopper that was given to you from the fridge is to be placed under the front fridge wheel to prevent it from moving back and forth. The pot plant had a big piece broken off previously and the guy showed it to you before taking the plant from the pickup address. No damage was done to any of your property. Apologise for the misunderstanding. Thank you,
Maria posted a local removalist job on the 12th of Apr 2019, moving from Scarborough WA to Floreat WA. Maria selected Index Logistics Pty Ltd for the job

Maria's Feedback:
Service was excellent! They were very careful with all our items and worked very efficiently. Would definitely recommend and use their services again in future!

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Erika posted a local removalist job on the 3rd of Mar 2019, moving from Como WA to Willagee WA. Erika selected Index Logistics Pty Ltd for the job

Erika's Feedback:
While a little late due to a previous job, our experience was of kind professionalism and generous care of our house goods. At both old and new properties, and in the truck, the was a great sense of order and everything ran smoothly in the quoted timeframe. Highly recommended!

4.50 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Zoe posted a local removalist job on the 22nd of Oct 2018, moving from Stirling WA to Westminster WA. Zoe selected Index Logistics Pty Ltd for the job

Zoe's Feedback:
John and Joe were capable, friendly, and helpful. They got the job done efficiently and nothing was lost or broken. Great work! :)

4.50 out of 5
4/5 Communication
4/5 Care of goods
5/5 Service as described
5/5 Punctuality
Maria posted a local removalist job on the 30th of Oct 2018, moving from Fremantle WA to Hilton WA. Maria selected Index Logistics Pty Ltd for the job

Maria's Feedback:
Friendly, efficient.

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Sadie posted a local removalist job on the 25th of Sep 2018, moving from Woodvale WA to Woodvale WA. Sadie selected Index Logistics Pty Ltd for the job

Sadie's Feedback:
The Removalist’s were good but rather than do two trips they dismantled lots of furniture which took a lot of time without asking if we would prefer two runs which we would have. We ended up taking a lot of stuff ourselves because of this. Quoted approximately 5 hours. Took close to 7 plus us assistng them.

3.50 out of 5
2/5 Communication
4/5 Care of goods
3/5 Service as described
5/5 Punctuality
Response
Hi Sadie, Thank you for your feedback. You had more furniture than you listed. You told the guys that you only wanted them to take the big furniture and you'll take all the small items as you had already organised 4 other vehicles to help you. They dismantled your beds and a table. No mover can carry a fully assembled bed. The staff were also instructed by your son to only take large furniture. Thank you
Jamie posted a local removalist job on the 20th of Sep 2018, moving from Padbury WA to Padbury WA. Jamie selected Index Logistics Pty Ltd for the job

Jamie's Feedback:
Friendly team, very punctual. Pretty accurate with their estimate. Recommended for sure!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Olga posted a local removalist job on the 19th of Sep 2018, moving from Balcatta WA to Nollamara WA. Olga selected Index Logistics Pty Ltd for the job

Olga's Feedback:
Highly recommend

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Jonathan posted a local removalist job on the 18th of Sep 2018, moving from Maylands WA to Mount Lawley WA. Jonathan selected Index Logistics Pty Ltd for the job

Jonathan's Feedback:
The guys were efficient and courteous, and finished the job in the predicted timeframe. Would use again.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Radika posted a local removalist job on the 4th of Sep 2018, moving from Maylands WA to Wembley Downs WA. Radika selected Index Logistics Pty Ltd for the job

Radika's Feedback:
Joel and Joseph were hardworking, efficient and polite. Would recommend.

4.50 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Nola posted a local removalist job on the 28th of Aug 2018, moving from High Wycombe WA to Martin WA. Nola selected Index Logistics Pty Ltd for the job

Nola's Feedback:
Great care taken to ensure nothing got close to walls or doors. Awesome service from the get go to the end, especially considering we needed this on fairly short notice. Thanks guys.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Bernadette posted a local removalist job on the 2nd of Aug 2018, moving from Alkimos WA to Alkimos WA. Bernadette selected Index Logistics Pty Ltd for the job

Bernadette's Feedback:
Quote was absolutely spot on. Punctual and two very efficient movers. Definitely use them again

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
THOMAS posted a local removalist job on the 3rd of Jul 2018, moving from Scarborough WA to Scarborough WA. THOMAS selected Index Logistics Pty Ltd for the job

THOMAS's Feedback:
Guys worked extremely hard, looked after my property well during move and did a good Job. Communication prior on inclusions and exclusions was lacking and the end price at the end of the move was $200 more than quoted due to "time taken apparently".. Can't fault the effort though and nice guys.

3.75 out of 5
3/5 Communication
5/5 Care of goods
4/5 Service as described
3/5 Punctuality
Response
Hi Thomas, The quotation was an estimate based on the description of furniture given. You were were not given a fixed price but an hourly rate. You did not state that you beds will be dismantled and assembled by the guys and you know very well the weather was very bad. More delays were due to the fact that adequate preparation was not done. This made the job to take an hour longer. Thank you
Nicole posted a local removalist job on the 22nd of Jul 2018, moving from Warwick WA to Warwick WA. Nicole selected Index Logistics Pty Ltd for the job

Nicole's Feedback:
They made a difficult day bearable. Thank you so much for your help!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Garth Cooper posted a local removalist job on the 4th of Jul 2018, moving from South Perth WA to Bayswater WA. Garth Cooper selected Index Logistics Pty Ltd for the job

Garth Cooper's Feedback:
Came to my place a bit late but service and comunication was excellent. I would recommend this company

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Lorna posted a local removalist job on the 5th of Jun 2018, moving from Hillarys WA to Hillarys WA. Lorna selected Index Logistics Pty Ltd for the job

Lorna's Feedback:
The guys were professional and friendly and took incredible care of our furniture and our new home as they negotiated angles and stairs. I would use them again and would highly recommend them.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Iain posted a local removalist job on the 10th of Jun 2018, moving from Churchlands WA to Mount Hawthorn WA. Iain selected Index Logistics Pty Ltd for the job

Iain's Feedback:
These guys were great. Very careful with my belongings and easy to deal with. I can recommend.

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Cassandra posted a local removalist job on the 11th of Jun 2018, moving from Mount Lawley WA to Victoria Park WA. Cassandra selected Index Logistics Pty Ltd for the job

Cassandra's Feedback:
Good job. Was half an hour late to arrive, but were very careful with goods and polite and happy people which was lovely.

4.50 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
David posted a local removalist job on the 28th of Apr 2018, moving from Rivervale WA to Eden Hill WA. David selected Index Logistics Pty Ltd for the job

David's Feedback:
The lads who came were a great help got the job done and couldn’t fault their effort! They were approx 15 mins late but in the scheme of things we can all deal with that! Overall will recommend to others for sure!

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Abbey posted a local removalist job on the 8th of May 2018, moving from North Perth WA to Maylands WA. Abbey selected Index Logistics Pty Ltd for the job

Abbey's Feedback:
They were running a little late but messaged ahead to let me know, so no problems! Nothing broken in the move, took good care of property, polite & easy to deal with. Booking was easy & upfront costs with nothing hidden. Thanks

3.50 out of 5
3/5 Communication
4/5 Care of goods
4/5 Service as described
3/5 Punctuality
Tim posted a local removalist job on the 1st of May 2018, moving from Bicton WA to Melville WA. Tim selected Index Logistics Pty Ltd for the job

Tim's Feedback:
All good! Did what it said on the packet.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Response
Thanks Tim. Much appreciated. Sorry the guys came a few minutes late. All the best. We'll be happy to have you use our services again in the future. Regards to your family, Thank you
Halga posted a local removalist job on the 25th of Apr 2018, moving from Scarborough WA to Sorrento WA. Halga selected Index Logistics Pty Ltd for the job

Halga's Feedback:
Arrived late. Couldn’t fit everything in truck so has to do two loads.Did not wrap sofas so they got dirty. Damaged my bbq. Cause major damage to fence and gate. I would never use them again.

2 out of 5
3/5 Communication
1/5 Care of goods
2/5 Service as described
2/5 Punctuality
Response
Hi Halga, We have gone through your email and booking details. You had more furniture than what you listed, a 12 tonne truck is a very large truck that fits every large family home furniture. You requested for a 12 tonne truck which we provided. All the furniture is always wrapped and strapped, all our trucks have 40 removals blankets each. With the bbq, in our email conversation, glad you pointed out that you were mistaken that the damage was caused by us before consulting your partner who told you it was not our guys. The pier that was moved is not considered major damage. It was put back in position. In future, please avoid providing misinformation and false negative feedback.
Lizette posted a local removalist job on the 23rd of Feb 2018, moving from Scarborough WA to Karrinyup WA. Lizette selected Index Logistics Pty Ltd for the job

Lizette's Feedback:
Amazing service!! The team was a dream!!! We are very grateful for their hard work ethic, care and attention to detail.

4.75 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you so much Lizette. We are pleased to know that you were satisfied with our services. We wish you all the best in your new home. Thank you, Lucy
Nat posted a local removalist job on the 11th of Feb 2018, moving from Booragoon WA to Wandi WA. Nat selected Index Logistics Pty Ltd for the job

Nat's Feedback:
Excellent removalists

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you Nat for your feedback. It makes us happy to know that you were satisfied with our service. Much appreciated. All the best :)
Jodie posted a local removalist job on the 19th of Jan 2018, moving from Duncraig WA to North Beach WA. Jodie selected Index Logistics Pty Ltd for the job

Jodie's Feedback:
Very happy with the amazing hard work the boys carried out. They were very patient & accomodating in putting things where i wanted them & setting up my washing machine so I could wash straight away. Efficient communication with admin & removalists. Thank you for your assistance in moving us into our new home. Jodie & Megan

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you Jodie for your feedback, much appreciated. If you wish to move or deliver anything, please do not hesitate to contact us. Best wishes in your new home. Thank you
Paul posted a local removalist job on the 8th of Feb 2018, moving from Harrisdale WA to Wilson WA. Paul selected Index Logistics Pty Ltd for the job

Paul's Feedback:
These guys were great. Very helpfull

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Response
We are glad you were happy with our services. Thank you