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Instamove

4.58 from 38 reviews


Phone:
1300988114
0401013487
Address:
Level 2 UL40/1341 Dandenong Road
Chadstone VIC 3148
Website:
instamove.com.au
ABN:
26630439093
Public Liability:
Public liability insurance verified

Welcome to Instamove :)

We are not your traditional moving company. Our mission is to make moving a modern, seamless, and stress free experience for everyone. This includes the customer, and our moving team. Happy movers and happy customers means a job well done!

Why Instamove?

1) Fully Insured (no fine print, no technicalities. Full and total cover MARINE TRANSIT + PUBLIC LIABILITY

2) End to End Service. Pre packing, materials store, moving, end of lease cleaning and even free utilities connection

3) Great Customer Service (before, during and post job- we are here for you at all times).

4) Experienced Staff (min 3 years)

5) Fit, Strong & Friendly Team

6) Service with a smile

7) Great Reviews (300 + positive reviews across all platforms)

8) Over 5000 jobs completed

9) Advanced technology (live tracking, contactless payments, e-signature all done via the app)

10) Quality Service at Affordable Prices

11) Fully Vaccinated Staff & COVID-19 Safe. Masks, hygiene kits, and consistently used areas on vehicles wiped down daily.

12) Dedicated move managers

13) Special offers & Discount vouchers available ('insta 50', 'insta 60'). Bundle and save

14) Easy Booking process. Get a quote in less than 60 seconds.

15) 100% satisfaction guarantee.

Don't take the chance with inexperienced, cheap movers who drag their feet, cause damage and add stress to an already stressfull time. Leave it to the professionals, and we will ensure a nice, easy and stress free moving experience from start to finish.

Get in touch!!!
Tel: 1300 988 114
Frank: 0401 013 487
Aaron: 0413 296 933
Email: admin@instamove.com.au

Area Serviced:
Within 74km of Chadstone

In business since:
2017
Number of vehicles:
11 - 20
Number of staff:
11 - 20
Accepted Payment Methods:
Credit Card
EFTPOS
Direct Deposit

Accepted Payment Terms:
Payment on Delivery

Reviews for Instamove

The below reviews have been provided by customers who have found Instamove through this website and have left feedback on completion of their job.



Julie posted a local removalist job on the 14th of Sep 2021, moving from Dallas VIC to Campbellfield VIC. Julie selected Instamove for the job

Julie's Feedback:
Great service. Movers worked hard and efficiently and got the job done quicker than expected. Would use Instamove again.
4.50 out of 5
5/5 Communication
4/5 Care of property
5/5 Service as described
4/5 Punctuality
Darren posted a local removalist job on the 13th of Jul 2021, moving from Tullamarine VIC to Niddrie VIC. Darren selected Instamove for the job

Darren's Feedback:
Communication was great, arrived on time and went beyond expected to assist with the move. Highly recommended. Many thanks
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Natalie posted a local removalist job on the 20th of Jun 2021, moving from Surrey Hills VIC to Kew VIC. Natalie selected Instamove for the job

Natalie's Feedback:
Great service by David and Santiago! Professional, polite and careful.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Bianca posted a local removalist job on the 23rd of Apr 2021, moving from Cheltenham VIC to Bena VIC. Bianca selected Instamove for the job

Bianca's Feedback:
Responding to queries and booking process fantastic, on day service complete the job efficiently.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Matt posted a local removalist job on the 9th of Apr 2021, moving from Selby VIC to Narre Warren VIC. Matt selected Instamove for the job

Matt's Feedback:
Great team, hard workers and punctual. Highly recommended
4.75 out of 5
4/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Olga posted a local removalist job on the 23rd of Nov 2020, moving from South Yarra VIC to St Kilda Road Central VIC. Olga selected Instamove for the job

Olga's Feedback:
OK service overall, not impressed with the speed and the handling of the goods. Nothing was damaged but some carpet was accidentally ripped out when big items were moved.
2.25 out of 5
2/5 Communication
3/5 Care of property
3/5 Service as described
1/5 Punctuality
Armin posted a local removalist job on the 3rd of Nov 2020, moving from Wandin North VIC to Mooroolbark VIC. Armin selected Instamove for the job

Armin's Feedback:
Turned up on time. The guys took great care with everything and did a great job. Thank you!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Matthew posted a local removalist job on the 5th of Nov 2020, moving from Footscray VIC to Fitzroy VIC. Matthew selected Instamove for the job

Matthew's Feedback:
They were fantastic, made the move so much easier. Everything was delivered on time and with great care. Would definitely recommend and use again next time we need to relocate. Jorge and Gabrielle were excellent!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Sarah posted a local removalist job on the 5th of Aug 2020, moving from Pascoe Vale VIC to Moonee Ponds VIC. Sarah selected Instamove for the job

Sarah's Feedback:
Best moving experience ever! Right from the first phone call with Ron, I was listened to and treated with respect and kindness. I absolutely HATE moving and when Ron called, he didn’t treat me like “just another job”, he gave me and honest and fair quote and talked me through the whole process. He was more than happy to help by answering all of my questions, putting my mind at ease. I appreciated Sam calling me to let me know that my removalist were on their way and that I could track them on their way to the job. When the removalist Camilo and Vinny came, they were so kind, efficient and careful. They really took care to listen to me and consider the best possible way to move my belongings with care and ease. They carefully wrapped everything and when moving things in and out of the truck treated my furniture and belongings like it was their own. The thought of moving mid pandemic was stressful but Vinny and Camilo were so calm and efficient and that really put me at ease. I truly appreciated their service. They were wonderful. I would highly recommend InstaMove to friends and family needing to move, the whole process was seamless.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Melody posted a local removalist job on the 17th of Jun 2020, moving from Melbourne VIC to Docklands VIC. Melody selected Instamove for the job

Melody's Feedback:
In general, it was a very bad experience. I wouldn’t recommend this company because they are very unprofessional. I was charged by $680, 6 hours for moving a one bedroom apartment, for a distance of 7 minutes’ drive within the city, and both apartment buildings have elevators. Facts: 1. Misleading information. To get the deal, the sales guy told me only two hours would be required for the job, with a total lump sum charge of $287.5, no extra charge. 2. Insecure prepayment. I was asked to give my cvv number orally on the phone to the unknown sales guy so they can deduct my money from my bank account- potential leakage of my bank information. 3. Poor planning. I booked an appointment with InstaMove 9 DAYS’ AHEAD but they were still significantly late that day (2 hours late). As a result, no trucks were allowed to park near to my move-out building after my booked time slot. So, they took extra time to find a car spot, parked 200 meters away, and spent extra time to move my stuff. In my move-in building, my booked time slot was missed again and we couldn’t use the dedicated lift for at least 1 hour, plus I had to use another 0.5 hour to facilitate with the building manager. 4. Forced payment. It turned out they charged all the extra hours on me. If I didn’t pay the disputed amount after the job, the guys wouldn’t leave my place late at night. So I paid them. 5. Unreliable guarantee. I was dealt by different people in the company all saying that I would get refund for the extra hours they charged me. Orally agreed to refund me back 2.5 hours but no one actually contacted me regarding any refund arrangement. To be honest, I don’t care about the money, any extra $200~300 won’t change my life. I am unhappy about the way I was treated and I don’t appreciate the way they handled the whole job. Whether they refund me or not won’t affect my rating. My kind reminder is, if you don’t do things right upfront, you will need more effort to make it right later on. Well, to be objective, I needed to disclose they finally decided to take the job and didn’t damage any of my things that day. But, these are the basic requirements for you to operate in the market so no credit for that. Thanks, Melody
2 out of 5
1/5 Communication
4/5 Care of property
2/5 Service as described
1/5 Punctuality
Response
Hi Melody, Sorry to hear about your experience. We deal with 200 plus clients on a weekly basis and as you can see from our countless other positive reviews and feedback, we are not in the business of deliberately making life difficult for our customers. Unfortunately parking was limited and the crew had no choice but to park further out which added to the time. The crew worked late into the night to ensure that your job was completed. We use a payment system called stripe which is used by thousands of companies around the world. All payments are secure and to date we have never had one issue. We provide the option of paying via eft transfer, credit card, or paying over the phone. Regardless of everything that occurred, as a mark of courtesy, we did end up doing the job for you at cost price and refunded you $288.75 (a total of 2.5hrs), which you have since received into your account. Given that the amount was refunded and the fact that our guys worked late into the night, time which you ended up not paying for, I find it a bit puzzling that you would then go and leave this feedback. Nevertheless, once again thanks for your feedback, we will use it to better improve our processes. All the best with your future moves. Instamove Team
pierrette posted a local removalist job on the 7th of Oct 2019, moving from Oak Park VIC to Glenroy VIC. pierrette selected Instamove for the job

pierrette's Feedback:
From the first call with Instamove, I spoke with Sam. He was super friendly and easy to talk too. He kept me in the loop throughout the process. The removalists arrived within the window given and completed the job within the allocated time frame. They were courteous and friendly. I would use them again!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Sammi posted a local removalist job on the 13th of Jun 2019, moving from Box Hill South VIC to Mernda VIC. Sammi selected Instamove for the job

Sammi's Feedback:
The move could be done a bit faster. Overall not bad.
4.50 out of 5
5/5 Communication
4/5 Care of property
4/5 Service as described
5/5 Punctuality
Lami posted a local removalist job on the 3rd of Jun 2019, moving from Ringwood VIC to Cranbourne North VIC. Lami selected Instamove for the job

Lami's Feedback:
Thank you for the 2 awesome men who moved my family and i yesterday. Ringwood to Narre was a bit of a haul with all our stuff. Your grace and patience was amazing as was your willingness to move your day around to do 2 trips. We were super pleased with the speed and professionalism of the removalist and will recommend :-)
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
christine posted a local removalist job on the 27th of May 2019, moving from Heathmont VIC to Lilydale VIC. christine selected Instamove for the job

christine's Feedback:
Excellent service and I would recommend them to others
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Louise posted a local removalist job on the 8th of May 2019, moving from Berwick VIC to Berwick VIC. Louise selected Instamove for the job

Louise's Feedback:
Great service highly recommend. Moving team was very punctual and efficient. Great value for money.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Yasuko posted a local removalist job on the 3rd of May 2019, moving from Coburg VIC to Essendon VIC. Yasuko selected Instamove for the job

Yasuko's Feedback:
They are really professional and everything done so quickly I definitely use again if I’m moving
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Hi Yasuko, Thank you so much for the great feedback. Hopefully for your sake you do not have to move anytime soon!!! But if ever you did require moving services, we would love to assist. Have a wonderful day. Billy - Instamove
sana posted a local removalist job on the 11th of May 2019, moving from Greensborough VIC to Boronia VIC. sana selected Instamove for the job

sana's Feedback:
Great communication. Gui and Tiago were fantastic. Friendly and efficient. A perfect balance between speed and care. Well priced service. Would highly recommend.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Thank you so much for the kind words. It is much appreciated. All the best. Tommy - Instamove
Elizabeth posted a local removalist job on the 10th of May 2019, moving from Brunswick VIC to Moonee Ponds VIC. Elizabeth selected Instamove for the job

Elizabeth's Feedback:
They were on time, quick and careful with my belongings. I was really happy with the service and level of communication. I would use them again.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Hi Elizabeth, Thank you so much for the great feedback. We really appreciate it. Happy to assist you in any future moves. Thank you. Tommy - Instamove
Bella posted a local removalist job on the 30th of Apr 2019, moving from Cranbourne North VIC to Mordialloc VIC. Bella selected Instamove for the job

Bella's Feedback:
Instamove guys were fantastic. Very efficient, professional, friendly and quick. Thank you for making my move today quick and easy. Definitely recommend Instamove to others and will be holding onto their number for any future moves . Bella
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Thanks Bella. Happy to assist anytime. We are just one phone call away! All the best in the new place. Tommy - Instamove
Hannah posted a local removalist job on the 6th of May 2019, moving from Burwood VIC to Officer VIC. Hannah selected Instamove for the job

Hannah's Feedback:
Excellent service and great customer service in regards to refund. Would use them again
4.75 out of 5
5/5 Communication
5/5 Care of property
4/5 Service as described
5/5 Punctuality
Cathy posted a local removalist job on the 1st of May 2019, moving from Reservoir VIC to Geelong VIC. Cathy selected Instamove for the job

Cathy's Feedback:
Efficient, polite, careful and helpful. What more could you ask for?
4.75 out of 5
5/5 Communication
4/5 Care of property
5/5 Service as described
5/5 Punctuality
Trish posted a local removalist job on the 30th of Apr 2019, moving from Coburg VIC to Coburg VIC. Trish selected Instamove for the job

Trish's Feedback:
These guys are the best and our team of Aaron and Zan were super efficient and were legendary! I have a monolith of a fridge and they got it out of our small house with a few modifications and swiftly got it into our new property no problem. Tommy from Instamove was easy to communicate with from the get go and we had it booked and ready to go in no time, I highly recommend these guys for all your moving needs. Thanks for making our move as stress free as it could be!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Hi Trish, Thank you for the great feedback. Feedback like this is why we do what we do. I am glad that we could things easier for you. Enjoy the new place. Regards, Tommy
Samantha posted a local removalist job on the 3rd of May 2019, moving from St Kilda VIC to St Kilda VIC. Samantha selected Instamove for the job

Samantha's Feedback:
I would highly recommend these guys. Their work ethic and professionalism is outstanding. I have dealt with many other removalists in the past and these guys did amazing job compared to the rest
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Baha posted a local removalist job on the 11th of Apr 2019, moving from Heidelberg VIC to Heidelberg VIC. Baha selected Instamove for the job

Baha's Feedback:
very happy with the level of service I received from these guys. I was worried if they will charge for different reasons but it never happened and I moved hasslefree.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Hassan Quorane posted a local removalist job on the 16th of Apr 2019, moving from Cranbourne VIC to Officer VIC. Hassan Quorane selected Instamove for the job

Hassan Quorane's Feedback:
The boys did a fantastic job and were very efficient and got the job done fast even though it was a big job no mishaps or accidents unlike a service ive used before these guys are definitely at the top of there game and can definitely say that you'll get the best value service for the lowest prices I definitely advise using Insta move for you next move
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
thank you for the great feedback, much appreciated. Regards, Tommy
Matt posted a local removalist job on the 11th of Apr 2019, moving from Glen Iris VIC to St Kilda VIC. Matt selected Instamove for the job

Matt's Feedback:
I couldn’t have had a better first move! First time I’ve ever had to move and the boys at instamove made the process so easy from start to finish. To top it off the guys on the day were polite and worked their socks off. Will be recommending this company to my family and friends!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Elizabeth posted a local removalist job on the 20th of Mar 2019, moving from Mitcham VIC to Mitcham VIC. Elizabeth selected Instamove for the job

Elizabeth's Feedback:
Instamove did a great job. The guys were really careful with my things and were very friendly and easy to work with. They were also able to move my piano which was convenient to not have to get a separate piano removalist. I would definitely recommend Instamove.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Pam posted a local removalist job on the 29th of Mar 2019, moving from Mentone VIC to Mentone VIC. Pam selected Instamove for the job

Pam's Feedback:
So easy to deal with. Their communication was 10/10 - great reminder text the day before, easy goods calculator, and emailed receipts. The movers were punctual, very through and very very careful - our items were really well protected and zero damage to goods or property. Definitely recommend.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
MALCOLM posted a local removalist job on the 19th of Mar 2019, moving from Narre Warren South VIC to Wheelers Hill VIC. MALCOLM selected Instamove for the job

MALCOLM's Feedback:
Tee and Bunty were exceptional and so professional! Brilliant service, thank you instamove. From the time I spoke to Billy and committed to the move using their services, it has been an outstanding customer service experience all the way. Tee and Bunty were punctual, worked fast but with total care of every item. They placed items as requested and represented instamove in an excellent manner. I give instamove my highest recommendation. Use them for complete peace of mind. Thank you guys, you made our move worry free!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Sarah-jo posted a local removalist job on the 25th of Feb 2019, moving from Travancore VIC to Footscray VIC. Sarah-jo selected Instamove for the job

Sarah-jo's Feedback:
The movers ran a bit late but so did I. Great communication from the office team.
4.75 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
4/5 Punctuality
Evelyn posted a local removalist job on the 27th of Mar 2019, moving from Narre Warren VIC to Cranbourne East VIC. Evelyn selected Instamove for the job

Evelyn's Feedback:
I just wanted to say a big thank you to Jorge and Lucas for coming out and doing such a wonderful job. Right from the first point of contact with Billy who assisted me with all my enquiries to the removalists who listened to every demand of mine, you guys have made my life so much easier. A big thank you!!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Thank you for the great feedback Evelyn. I will be sure to pass it on to the crew. We wish you all the best in your new place. Billy - Instamove
Troy posted a local removalist job on the 4th of Mar 2019, moving from Port Melbourne VIC to Albert Park VIC. Troy selected Instamove for the job

Troy's Feedback:
This company added extra charges to my invoice! They claim to charge “no depot to depot” fee, but then added it to my invoice anyway. They asked for a $50 “deposit” over the phone, and then later change this to a “booking fee” so it was not deducted from the cost of the job. The job was all but completed at 2.35 (except the final piece of furniture they held on their truck, a 2 minute job to carry inside) yet at 2.40 they presented me with an invoice with a finish time of 2.51 which put it a few minutes into the next 30 minute block just so they could charge me more. When I called to challenge the invoice, they were rude, dismissive and told me they were charging me extra time because I was delaying paying their unfair extra charges on the invoice, all whilst holding my final piece of furniture to ransom on their truck. The service provided by the movers on the day was adequate, only one piece of furniture was damaged, but I would not recommend them due to the hidden costs and unfair fees they tack on at the end
1.50 out of 5
1/5 Communication
3/5 Care of property
1/5 Service as described
1/5 Punctuality
Justin posted a local removalist job on the 7th of Mar 2019, moving from St Kilda VIC to Abbotsford VIC. Justin selected Instamove for the job

Justin's Feedback:
Slow moving and we had to help movers a lot to get the job done. Movers also seemed to have stopped for KFC on the way to the new property?
3 out of 5
4/5 Communication
5/5 Care of property
2/5 Service as described
1/5 Punctuality
Response
Hi Justin, Thank you for your review. Your job was scheduled for 12-2:30pm arrival, the crew arrived at 12:45pm and on time. Like any 4T job, we estimated a total of 2-3.5hrs, your job was completed in 2.5hrs so well within the range. You paid $221.34 for the service. For anyone person carrying out a move, I would say that is money well spent! Your job was the second job for the day, and the crew would have worked from early morning, it is perfectly within reason for someone to have a drink on route or a quick bite, you were not charged for that time. In fact some clients are appreciative of the effort the guys put in (its not a easy job) and offer food/beverages or encourage the crew to stop and refill. It would have been much appreciated, if you had called us and let us know of your concerns so we could have rectified it. Nevertheless, we take all feedback on board will strive to improve going forward. All the best with your future moves. Regards, Tommy Instamove
Markus Thomason posted a local removalist job on the 7th of Mar 2019, moving from Melbourne VIC to Essendon VIC. Markus Thomason selected Instamove for the job

Markus Thomason's Feedback:
Really Happy with the service. Moving is always a stressful excercise. The team made it easy through their customer centric , focused, engaged approach. Nothing Broken, scratches or damaged. BIG thank YOU
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Thank you for the great feedback, it is much appreciated.
Zoe posted a local removalist job on the 6th of Mar 2019, moving from Prahran VIC to Carnegie VIC. Zoe selected Instamove for the job

Zoe's Feedback:
Felt the service itself was good - moved my stuff without any issues. However I have an issue with their team not disclosing there is an additional $50 booking fee NOT included in the quoted cost. Even when I asked if there were any additional charges, they said no and took my deposit which I later found out was an admin fee not included.
4 out of 5
1/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Response
Hi Zoe, Thank you for your review. We are glad that you were happy with the guys who were sent out on the day. We try to be as transparent as we can with our quoting and include all the relevant charges, in this case there was a miscommunication and misunderstanding. We reimbursed you the amount back in full and wish you all the best in your new place. Thanks Instamove
Bianca posted a local removalist job on the 27th of Feb 2019, moving from North Melbourne VIC to Kensington VIC. Bianca selected Instamove for the job

Bianca's Feedback:
Our removalist were careful and friendly. Overall happy with the service.
4 out of 5
4/5 Communication
4/5 Care of property
4/5 Service as described
4/5 Punctuality
Aisha prasad posted a local removalist job on the 6th of Mar 2019, moving from Thomastown VIC to Epping VIC. Aisha prasad selected Instamove for the job

Aisha prasad's Feedback:
Got here on time and took extra care of my stuff ! Would defs use you guys again
4.25 out of 5
4/5 Communication
4/5 Care of property
5/5 Service as described
4/5 Punctuality
Abdellah posted a local removalist job on the 19th of Feb 2019, moving from Melbourne VIC to Meadow Creek VIC. Abdellah selected Instamove for the job

Abdellah's Feedback:
The boys were fantastic. I really couldn’t ask for much more. I will be definitely referring them to all of my friends and family. I couldn’t fault them on anything.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality