Troy posted a local removalist job on the 4th of Mar 2019, moving from Port Melbourne VIC to Albert Park VIC. Troy selected INSTAMOVE AUSTRALIA for the job
This company added extra charges to my invoice!
They claim to charge “no depot to depot” fee, but then added it to my invoice anyway.
They asked for a $50 “deposit” over the phone, and then later change this to a “booking fee” so it was not deducted from the cost of the job.
The job was all but completed at 2.35 (except the final piece of furniture they held on their truck, a 2 minute job to carry inside) yet at 2.40 they presented me with an invoice with a finish time of 2.51 which put it a few minutes into the next 30 minute block just so they could charge me more.
When I called to challenge the invoice, they were rude, dismissive and told me they were charging me extra time because I was delaying paying their unfair extra charges on the invoice, all whilst holding my final piece of furniture to ransom on their truck.
The service provided by the movers on the day was adequate, only one piece of furniture was damaged, but I would not recommend them due to the hidden costs and unfair fees they tack on at the end
1.50 out of 5
3/5 Care of goods
1/5 Service as described