Zoe posted a local removalist job on the 6th of Mar 2019, moving from Prahran VIC to Carnegie VIC. Zoe selected INSTAMOVE AUSTRALIA for the job
Felt the service itself was good - moved my stuff without any issues. However I have an issue with their team not disclosing there is an additional $50 booking fee NOT included in the quoted cost. Even when I asked if there were any additional charges, they said no and took my deposit which I later found out was an admin fee not included.
4 out of 5
5/5 Care of goods
5/5 Service as described
Thank you for your review. We are glad that you were happy with the guys who were sent out on the day. We try to be as transparent as we can with our quoting and include all the relevant charges, in this case there was a miscommunication and misunderstanding. We reimbursed you the amount back in full and wish you all the best in your new place.