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INSTAMOVE AUSTRALIA

4.63 from 24 reviews


Phone:
0432110427
0452519249
Address:
Level 2 UL40/1341 Dandenong Road
Chadstone VIC 3148
Website:
instamove.com.au
ABN:
70 806 696 916
Public Liability:
Public liability insurance verified

With removals being at the heart of what we do, we take great pride and passion in what we do. We’re a professional team of expert removalists, based right here in Melbourne. With a combined 20+ years of experience in logistics and moving services, we are the team you can rely on.

Area Serviced:
All of VIC
In business since:
2017
Number of vehicles:
6 - 10
Number of staff:
11 - 20
Accepted Payment Methods:
Cash
Credit Card
EFTPOS

Accepted Payment Terms:
Payment on Delivery

Reviews for INSTAMOVE AUSTRALIA

The below reviews have been provided by customers who have found INSTAMOVE AUSTRALIA through this website and have left feedback on completion of their job.



Abdellah posted a local removalist job on the 19th of Feb 2019, moving from Melbourne VIC to Meadow Creek VIC. Abdellah selected INSTAMOVE AUSTRALIA for the job

Abdellah's Feedback:
The boys were fantastic. I really couldn’t ask for much more. I will be definitely referring them to all of my friends and family. I couldn’t fault them on anything.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Henry burgees posted a local removalist job on the 21st of Feb 2019, moving from Williamstown VIC to Airport West VIC. Henry burgees selected INSTAMOVE AUSTRALIA for the job

Henry burgees's Feedback:
The boys worked like machines

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you for the great feedback, it is much appreciated
Aisha prasad posted a local removalist job on the 6th of Mar 2019, moving from Thomastown VIC to Epping VIC. Aisha prasad selected INSTAMOVE AUSTRALIA for the job

Aisha prasad's Feedback:
Got here on time and took extra care of my stuff ! Would defs use you guys again

4.25 out of 5
4/5 Communication
4/5 Care of goods
5/5 Service as described
4/5 Punctuality
Bianca posted a local removalist job on the 27th of Feb 2019, moving from North Melbourne VIC to Kensington VIC. Bianca selected INSTAMOVE AUSTRALIA for the job

Bianca's Feedback:
Our removalist were careful and friendly. Overall happy with the service.

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Zoe posted a local removalist job on the 6th of Mar 2019, moving from Prahran VIC to Carnegie VIC. Zoe selected INSTAMOVE AUSTRALIA for the job

Zoe's Feedback:
Felt the service itself was good - moved my stuff without any issues. However I have an issue with their team not disclosing there is an additional $50 booking fee NOT included in the quoted cost. Even when I asked if there were any additional charges, they said no and took my deposit which I later found out was an admin fee not included.

4 out of 5
1/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Zoe, Thank you for your review. We are glad that you were happy with the guys who were sent out on the day. We try to be as transparent as we can with our quoting and include all the relevant charges, in this case there was a miscommunication and misunderstanding. We reimbursed you the amount back in full and wish you all the best in your new place. Thanks Instamove
Markus Thomason posted a local removalist job on the 7th of Mar 2019, moving from Melbourne VIC to Essendon VIC. Markus Thomason selected INSTAMOVE AUSTRALIA for the job

Markus Thomason's Feedback:
Really Happy with the service. Moving is always a stressful excercise. The team made it easy through their customer centric , focused, engaged approach. Nothing Broken, scratches or damaged. BIG thank YOU

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you for the great feedback, it is much appreciated.
Justin posted a local removalist job on the 7th of Mar 2019, moving from St Kilda VIC to Abbotsford VIC. Justin selected INSTAMOVE AUSTRALIA for the job

Justin's Feedback:
Slow moving and we had to help movers a lot to get the job done. Movers also seemed to have stopped for KFC on the way to the new property?

3 out of 5
4/5 Communication
5/5 Care of goods
2/5 Service as described
1/5 Punctuality
Response
Hi Justin, Thank you for your review. Your job was scheduled for 12-2:30pm arrival, the crew arrived at 12:45pm and on time. Like any 4T job, we estimated a total of 2-3.5hrs, your job was completed in 2.5hrs so well within the range. You paid $221.34 for the service. For anyone person carrying out a move, I would say that is money well spent! Your job was the second job for the day, and the crew would have worked from early morning, it is perfectly within reason for someone to have a drink on route or a quick bite, you were not charged for that time. In fact some clients are appreciative of the effort the guys put in (its not a easy job) and offer food/beverages or encourage the crew to stop and refill. It would have been much appreciated, if you had called us and let us know of your concerns so we could have rectified it. Nevertheless, we take all feedback on board will strive to improve going forward. All the best with your future moves. Regards, Tommy Instamove
Troy posted a local removalist job on the 4th of Mar 2019, moving from Port Melbourne VIC to Albert Park VIC. Troy selected INSTAMOVE AUSTRALIA for the job

Troy's Feedback:
This company added extra charges to my invoice! They claim to charge “no depot to depot” fee, but then added it to my invoice anyway. They asked for a $50 “deposit” over the phone, and then later change this to a “booking fee” so it was not deducted from the cost of the job. The job was all but completed at 2.35 (except the final piece of furniture they held on their truck, a 2 minute job to carry inside) yet at 2.40 they presented me with an invoice with a finish time of 2.51 which put it a few minutes into the next 30 minute block just so they could charge me more. When I called to challenge the invoice, they were rude, dismissive and told me they were charging me extra time because I was delaying paying their unfair extra charges on the invoice, all whilst holding my final piece of furniture to ransom on their truck. The service provided by the movers on the day was adequate, only one piece of furniture was damaged, but I would not recommend them due to the hidden costs and unfair fees they tack on at the end

1.50 out of 5
1/5 Communication
3/5 Care of goods
1/5 Service as described
1/5 Punctuality
Evelyn posted a local removalist job on the 27th of Mar 2019, moving from Narre Warren VIC to Cranbourne East VIC. Evelyn selected INSTAMOVE AUSTRALIA for the job

Evelyn's Feedback:
I just wanted to say a big thank you to Jorge and Lucas for coming out and doing such a wonderful job. Right from the first point of contact with Billy who assisted me with all my enquiries to the removalists who listened to every demand of mine, you guys have made my life so much easier. A big thank you!!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you for the great feedback Evelyn. I will be sure to pass it on to the crew. We wish you all the best in your new place. Billy - Instamove
Sarah-jo posted a local removalist job on the 25th of Feb 2019, moving from Travancore VIC to Footscray VIC. Sarah-jo selected INSTAMOVE AUSTRALIA for the job

Sarah-jo's Feedback:
The movers ran a bit late but so did I. Great communication from the office team.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
MALCOLM posted a local removalist job on the 19th of Mar 2019, moving from Narre Warren South VIC to Wheelers Hill VIC. MALCOLM selected INSTAMOVE AUSTRALIA for the job

MALCOLM's Feedback:
Tee and Bunty were exceptional and so professional! Brilliant service, thank you instamove. From the time I spoke to Billy and committed to the move using their services, it has been an outstanding customer service experience all the way. Tee and Bunty were punctual, worked fast but with total care of every item. They placed items as requested and represented instamove in an excellent manner. I give instamove my highest recommendation. Use them for complete peace of mind. Thank you guys, you made our move worry free!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Pam posted a local removalist job on the 29th of Mar 2019, moving from Mentone VIC to Mentone VIC. Pam selected INSTAMOVE AUSTRALIA for the job

Pam's Feedback:
So easy to deal with. Their communication was 10/10 - great reminder text the day before, easy goods calculator, and emailed receipts. The movers were punctual, very through and very very careful - our items were really well protected and zero damage to goods or property. Definitely recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Elizabeth posted a local removalist job on the 20th of Mar 2019, moving from Mitcham VIC to Mitcham VIC. Elizabeth selected INSTAMOVE AUSTRALIA for the job

Elizabeth's Feedback:
Instamove did a great job. The guys were really careful with my things and were very friendly and easy to work with. They were also able to move my piano which was convenient to not have to get a separate piano removalist. I would definitely recommend Instamove.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Matt posted a local removalist job on the 11th of Apr 2019, moving from Glen Iris VIC to St Kilda VIC. Matt selected INSTAMOVE AUSTRALIA for the job

Matt's Feedback:
I couldn’t have had a better first move! First time I’ve ever had to move and the boys at instamove made the process so easy from start to finish. To top it off the guys on the day were polite and worked their socks off. Will be recommending this company to my family and friends!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Hassan Quorane posted a local removalist job on the 16th of Apr 2019, moving from Cranbourne VIC to Officer VIC. Hassan Quorane selected INSTAMOVE AUSTRALIA for the job

Hassan Quorane's Feedback:
The boys did a fantastic job and were very efficient and got the job done fast even though it was a big job no mishaps or accidents unlike a service ive used before these guys are definitely at the top of there game and can definitely say that you'll get the best value service for the lowest prices I definitely advise using Insta move for you next move

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
thank you for the great feedback, much appreciated. Regards, Tommy
Baha posted a local removalist job on the 11th of Apr 2019, moving from Heidelberg VIC to Heidelberg VIC. Baha selected INSTAMOVE AUSTRALIA for the job

Baha's Feedback:
very happy with the level of service I received from these guys. I was worried if they will charge for different reasons but it never happened and I moved hasslefree.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Samantha posted a local removalist job on the 3rd of May 2019, moving from St Kilda VIC to St Kilda VIC. Samantha selected INSTAMOVE AUSTRALIA for the job

Samantha's Feedback:
I would highly recommend these guys. Their work ethic and professionalism is outstanding. I have dealt with many other removalists in the past and these guys did amazing job compared to the rest

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Trish posted a local removalist job on the 30th of Apr 2019, moving from Coburg VIC to Coburg VIC. Trish selected INSTAMOVE AUSTRALIA for the job

Trish's Feedback:
These guys are the best and our team of Aaron and Zan were super efficient and were legendary! I have a monolith of a fridge and they got it out of our small house with a few modifications and swiftly got it into our new property no problem. Tommy from Instamove was easy to communicate with from the get go and we had it booked and ready to go in no time, I highly recommend these guys for all your moving needs. Thanks for making our move as stress free as it could be!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Trish, Thank you for the great feedback. Feedback like this is why we do what we do. I am glad that we could things easier for you. Enjoy the new place. Regards, Tommy
Cathy posted a local removalist job on the 1st of May 2019, moving from Reservoir VIC to Geelong VIC. Cathy selected INSTAMOVE AUSTRALIA for the job

Cathy's Feedback:
Efficient, polite, careful and helpful. What more could you ask for?

4.75 out of 5
5/5 Communication
4/5 Care of goods
5/5 Service as described
5/5 Punctuality
Hannah posted a local removalist job on the 6th of May 2019, moving from Burwood VIC to Officer VIC. Hannah selected INSTAMOVE AUSTRALIA for the job

Hannah's Feedback:
Excellent service and great customer service in regards to refund. Would use them again

4.75 out of 5
5/5 Communication
5/5 Care of goods
4/5 Service as described
5/5 Punctuality
Bella posted a local removalist job on the 30th of Apr 2019, moving from Cranbourne North VIC to Mordialloc VIC. Bella selected INSTAMOVE AUSTRALIA for the job

Bella's Feedback:
Instamove guys were fantastic. Very efficient, professional, friendly and quick. Thank you for making my move today quick and easy. Definitely recommend Instamove to others and will be holding onto their number for any future moves . Bella

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thanks Bella. Happy to assist anytime. We are just one phone call away! All the best in the new place. Tommy - Instamove
Elizabeth posted a local removalist job on the 10th of May 2019, moving from Brunswick VIC to Moonee Ponds VIC. Elizabeth selected INSTAMOVE AUSTRALIA for the job

Elizabeth's Feedback:
They were on time, quick and careful with my belongings. I was really happy with the service and level of communication. I would use them again.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Elizabeth, Thank you so much for the great feedback. We really appreciate it. Happy to assist you in any future moves. Thank you. Tommy - Instamove
sana posted a local removalist job on the 11th of May 2019, moving from Greensborough VIC to Boronia VIC. sana selected INSTAMOVE AUSTRALIA for the job

sana's Feedback:
Great communication. Gui and Tiago were fantastic. Friendly and efficient. A perfect balance between speed and care. Well priced service. Would highly recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Thank you so much for the kind words. It is much appreciated. All the best. Tommy - Instamove
Yasuko posted a local removalist job on the 3rd of May 2019, moving from Coburg VIC to Essendon VIC. Yasuko selected INSTAMOVE AUSTRALIA for the job

Yasuko's Feedback:
They are really professional and everything done so quickly I definitely use again if I’m moving

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Yasuko, Thank you so much for the great feedback. Hopefully for your sake you do not have to move anytime soon!!! But if ever you did require moving services, we would love to assist. Have a wonderful day. Billy - Instamove