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Monarch Removals pty ltd

4.13 from 16 reviews


Phone:
1300947475
Address:
50 sydney rd
Bondi NSW 2026
Website:
https://www.monarchremovals.com.au/contact-us/
ABN:
85628062813
Public Liability:
Public liability insurance verified

Monarch Removals have been the choice of Australians moving for many years to provide you with our best quote and a high-quality service at affordable rates!!

From our helpful and knowledgeable office staff to our strong and experienced drivers, you can be sure you will be looked after at every step.
We care about every single customer and treat your items like our own. We enjoy what we do and we do not underestimate any task we get.

We have worked our way from the ground up as we started just as a group of removalists in other companies and organisations, gathering loads of training and experience through what we did, learned a lot about customer service and customer satisfaction, and because of our passion in our work, we got together as one team, and built-up Monarch Removals. We have been in this industry for more than 10 years and we love every bit of it!

Call us now on 1300 947 475 for a free quote that's right for you!

Area Serviced:
Victoria
New South Wales
Queensland
South Australia
Australian Capital Territory

In business since:
2016
Number of vehicles:
20 - 30
Number of staff:
30 - 40
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
Direct Deposit

Accepted Payment Terms:
Payment on Delivery
Part Payment up Front

Reviews for Monarch Removals pty ltd

The below reviews have been provided by customers who have found Monarch Removals pty ltd through this website and have left feedback on completion of their job.



Akanksha posted a local removalist job on the 4th of Apr 2022, moving from Killara NSW to Turramurra NSW. Akanksha selected Monarch Removals pty ltd for the job

Akanksha's Feedback:
Sam and Benny were quick and efficient with the move.
4.25 out of 5
4/5 Communication
5/5 Care of property
5/5 Service as described
3/5 Punctuality
Sophia posted a local removalist job on the 6th of Jan 2022, moving from Petersham NSW to Croydon Park NSW. Sophia selected Monarch Removals pty ltd for the job

Sophia's Feedback:
1. The movers did not come to me on the scheduled and confirmed date. Myself and my partner waited there for half a day with no adequate communication about what was going on. We had both taken the day off work and wasted leave on this. I had to chase them and call four times to get any information. It wasn't until mid afternoon when it was actually communicated to me that the move was now rescheduled until the next morning. 2. Day 2 for the rescheduled move, the movers turned up at 8.42am even though my window was 7am-8am and I was there from 7am. No one in the office answered the phone and movers didn't even call me until after 8am telling me they were late. 3. They then spent nearly an hour unloading blankets from their truck into my house because they had brought too many and couldn't fit my stuff in. I agreed to this as a show of good will despite how late they were, and said they could store them in my house and agreed to leave my keys with them so they could collect after. I documented the time they actually started moving anything of mine to be 9.34am. 4. Since I had not planned to be supervising movers on the 26th, and because of wasting the previous day waiting for them, I had to leave to complete other tasks. I left them with the keys and they agreed I should go. 5. They took a LONG time to get to the new address. It was around 12.34am. This is despite having them quote 2 hours end to end after I had filled in your furniture calculator and the original quote done through findamover.com.au. There is no reason it should have taken 3 hours just to pack the truck. 6. They unpacked some stuff and then demanded I pay them $714 before they would finish. I had yet to see all my furniture had arrived safely or able to check the damage they had left at my old address at this point. 7. I do not have an itemised invoice or receipt of what that $714 was made up of. It was significantly higher than what I was quoted, it doesn't seem to even add up to the hours spent, it doesn't seem to account for the $100 deposit I already paid or the $100 off I was meant to receive for the previous days mess around. 8. They then brought the fridge in, which was damaged with scratches and then scratched the floor of my new address 9. They finished unloading the truck in an hour (approx 1.30pm) despite taking phone calls during the process, which begs the question why did it take 3 hours to load and why couldn't I get any sort of contact in the previous day and a half. We did all the reassembling of the furniture (despite missing screws) at the new address because we were trying to expedite the move. 10. I noticed my antique shelf and my antique foot stool were missing and asked about it. They played dumb and asked me what did I mean by "shelf" and where it could possibly be located in the house, which we tried to explain. They then promised to "go back and look for it" whilst they collected their moving blankets. I messaged again half an hour after this and was ignored. They lied to my face about this. 11. An hour after they left, my partner and I went to the old place to look for my missing furniture. We found my antique shelf smashed up and destroyed, with a couple of the broken bits missing all together, and left on the side of the road. We then found the footstool broken with a leg snapped off and in the bin. 12. We also discovered a piece of my dining table on the other side of the balcony railing and are still missing a further piece rendering my dining table basically useless. We have no idea how they would have gotten there unless they were lowering things over the balcony rather than using the stairs. 13. We went inside, there was a huge hole in the wall where they had obviously bashed something into it. 14. They had left urine and a cigarette in my toilet. 15. They also just discarded their empty water bottles on the driveway of my new address when there was a bin right there. 16. When I have tried to get at least a partial remediation for how horrible this experience was, how they didn't deliver anywhere near an acceptable service, and how much time I took off work, and how much it cost to repair my broken furniture, they said they would give me some money back if I signed something saying I wouldn't review them.
1 out of 5
1/5 Communication
1/5 Care of property
1/5 Service as described
1/5 Punctuality
Austin posted a interstate removalist job on the 27th of Nov 2021, moving from Keiraville NSW to Strathmore VIC. Austin selected Monarch Removals pty ltd for the job

Austin's Feedback:
Fantastic
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Winter posted a furniture removalist job on the 25th of Oct 2021, moving from Ocean Shores NSW to Newington NSW. Winter selected Monarch Removals pty ltd for the job

Winter's Feedback:
I couldn’t have been happier with the service! Highly recommend these guys for your transport / removal needs. Tommy, Benny and Eddy did an awesome job for my move from Byron to Sydney.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Natasha posted a local removalist job on the 11th of May 2021, moving from Ryde NSW to Ryde NSW. Natasha selected Monarch Removals pty ltd for the job

Natasha's Feedback:
These guys did a good job - moved my things, disassembled and reassembled furniture with time to spare. They had tools with them to help them with the reassembly of my furniture, but asked to borrow my drill - which they then took with them. I contacted them later on to try and get it back but was told they would drop it off once they have time - it has been 2 months and I still haven't gotten my drill back...
3.50 out of 5
3/5 Communication
3/5 Care of property
3/5 Service as described
5/5 Punctuality
Emma posted a local removalist job on the 7th of Jul 2021, moving from Burwood NSW to Croydon Park NSW. Emma selected Monarch Removals pty ltd for the job

Emma's Feedback:
Movers were polite and moved items quite quickly with no damage to belongings. I spoke to Mia when booking and told her that I was concerned that movers would be late as I had a young baby and needed everything to be on time for a smooth move. Mia assured me that this wouldnt be an issue as it was not an interstate move. Despite this movers were two hours late. However, the movers did contact me twice to update me on their time off arrival.
4 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
1/5 Punctuality
Dalia posted a furniture removalist job on the 3rd of Jun 2021, moving from Punchbowl NSW to Regents Park NSW. Dalia selected Monarch Removals pty ltd for the job

Dalia's Feedback:
The stuff arrived safely. However, the movers arrived 1 hour earlier than the time they confirmed with me the night before (i wasn't ready when they came) they took a considerably longer time than they estimated. The movers did not know there were stairs in the drop off point and they seemed disappointed even though I made it clear in all my correspondences. They only wanted to shrink wrap the mattress and said I should have got a roll myself for the rest of the items (sofa, bed base and head, bed side tables, and other bulky items were not covered) which caused the stuff to get dirty as they were left on the curb during the loading and unloading. I honestly wouldn't use their service in my next move.
2.50 out of 5
3/5 Communication
2/5 Care of property
3/5 Service as described
2/5 Punctuality
Rebecca posted a furniture removalist job on the 20th of May 2021, moving from Lindfield NSW to Meadowbank NSW. Rebecca selected Monarch Removals pty ltd for the job

Rebecca's Feedback:
good
3.25 out of 5
3/5 Communication
5/5 Care of property
4/5 Service as described
1/5 Punctuality
Mani posted a furniture removalist job on the 7th of May 2021, moving from Mortdale NSW to Oran Park NSW. Mani selected Monarch Removals pty ltd for the job

Mani's Feedback:
Very Good service
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Carolina posted a interstate removalist job on the 27th of Jan 2021, moving from Sydney NSW to Gold Coast QLD. Carolina selected Monarch Removals pty ltd for the job

Carolina's Feedback:
Monarch Removals permormed an impeccable job, from the service provided by phone, to clear quotations and the moving experience their job was more than excellent. We really appreciate, both the lady who help us at office and the movers who pick up and delivered our items from Sydney to Gold Coast, help and kindness. Absolutely happy with their service. We recommended them to our friend who is moving soon and her experience has been great too! Congratulations on their amazing service and all the best in the business!
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Malcolm posted a delivery job on the 3rd of Dec 2020, moving from Artarmon NSW to Hackett ACT. Malcolm selected Monarch Removals pty ltd for the job

Malcolm's Feedback:
pleasant & efficient at both ends.
4.25 out of 5
4/5 Communication
4/5 Care of property
5/5 Service as described
4/5 Punctuality
Sarah posted a interstate removalist job on the 9th of Nov 2020, moving from Glendenning NSW to Narre Warren VIC. Sarah selected Monarch Removals pty ltd for the job

Sarah's Feedback:
Super quick to unpack but were 40min late! Communication could be better with drivers and company giving different delivery times.
3.25 out of 5
3/5 Communication
5/5 Care of property
4/5 Service as described
1/5 Punctuality
Mitchell posted a local removalist job on the 15th of Oct 2020, moving from Manly Vale NSW to St Leonards NSW. Mitchell selected Monarch Removals pty ltd for the job

Mitchell's Feedback:
Great service, Souline was very helpful over the phone, got a slightly reduced price to match another quote
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Raymond posted a furniture removalist job on the 8th of Oct 2020, moving from Gordon NSW to Pottsville NSW. Raymond selected Monarch Removals pty ltd for the job

Raymond's Feedback:
Excellent communication, and on time.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Caroline posted a furniture removalist job on the 31st of Aug 2020, moving from Pyrmont NSW to Bronte NSW. Caroline selected Monarch Removals pty ltd for the job

Caroline's Feedback:
Mia is a professional well mannered booking agent and was clear and thorough with obtaining information and giving instruction of the job. A smooth process from start to finish. The removalists, Rimon & Fahad, were very helpful and professional too. We had a sofa that after a few attempts unfortunately couldn't fit in the elevator. Without any complaint they walked the sofa down 4-5 flights of stairs. They were very pleasant to work with compared to other grumpy / bothered removalists I've worked with in the past. I have kept Monarch Removals details for future removals and will recommend them to anyone that has a move coming up.
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality
Megan posted a local removalist job on the 22nd of Jul 2020, moving from Merrylands NSW to Merrylands West NSW. Megan selected Monarch Removals pty ltd for the job

Megan's Feedback:
When booking job the receptionist was very pleasant and informative. Both drivers were polite and hardworking. Job was done quickly and effectively
5 out of 5
5/5 Communication
5/5 Care of property
5/5 Service as described
5/5 Punctuality