Sam and Benny were quick and efficient with the move.

1. The movers did not come to me on the scheduled and confirmed date. Myself and my partner waited there for half a day with no adequate communication about what was going on. We had both taken the day off work and wasted leave on this. I had to chase them and call four times to get any information. It wasn't until mid afternoon when it was actually communicated to me that the move was now rescheduled until the next morning. 2. Day 2 for the rescheduled move, the movers turned up at 8.42am even though my window was 7am-8am and I was there from 7am. No one in the office answered the phone and movers didn't even call me until after 8am telling me they were late. 3. They then spent nearly an hour unloading blankets from their truck into my house because they had brought too many and couldn't fit my stuff in. I agreed to this as a show of good will despite how late they were, and said they could store them in my house and agreed to leave my keys with them so they could collect after. I documented the time they actually started moving anything of mine to be 9.34am. 4. Since I had not planned to be supervising movers on the 26th, and because of wasting the previous day waiting for them, I had to leave to complete other tasks. I left them with the keys and they agreed I should go. 5. They took a LONG time to get to the new address. It was around 12.34am. This is despite having them quote 2 hours end to end after I had filled in your furniture calculator and the original quote done through findamover.com.au. There is no reason it should have taken 3 hours just to pack the truck. 6. They unpacked some stuff and then demanded I pay them $714 before they would finish. I had yet to see all my furniture had arrived safely or able to check the damage they had left at my old address at this point. 7. I do not have an itemised invoice or receipt of what that $714 was made up of. It was significantly higher than what I was quoted, it doesn't seem to even add up to the hours spent, it doesn't seem to account for the $100 deposit I already paid or the $100 off I was meant to receive for the previous days mess around. 8. They then brought the fridge in, which was damaged with scratches and then scratched the floor of my new address 9. They finished unloading the truck in an hour (approx 1.30pm) despite taking phone calls during the process, which begs the question why did it take 3 hours to load and why couldn't I get any sort of contact in the previous day and a half. We did all the reassembling of the furniture (despite missing screws) at the new address because we were trying to expedite the move. 10. I noticed my antique shelf and my antique foot stool were missing and asked about it. They played dumb and asked me what did I mean by "shelf" and where it could possibly be located in the house, which we tried to explain. They then promised to "go back and look for it" whilst they collected their moving blankets. I messaged again half an hour after this and was ignored. They lied to my face about this. 11. An hour after they left, my partner and I went to the old place to look for my missing furniture. We found my antique shelf smashed up and destroyed, with a couple of the broken bits missing all together, and left on the side of the road. We then found the footstool broken with a leg snapped off and in the bin. 12. We also discovered a piece of my dining table on the other side of the balcony railing and are still missing a further piece rendering my dining table basically useless. We have no idea how they would have gotten there unless they were lowering things over the balcony rather than using the stairs. 13. We went inside, there was a huge hole in the wall where they had obviously bashed something into it. 14. They had left urine and a cigarette in my toilet. 15. They also just discarded their empty water bottles on the driveway of my new address when there was a bin right there. 16. When I have tried to get at least a partial remediation for how horrible this experience was, how they didn't deliver anywhere near an acceptable service, and how much time I took off work, and how much it cost to repair my broken furniture, they said they would give me some money back if I signed something saying I wouldn't review them.

Fantastic

I couldn’t have been happier with the service! Highly recommend these guys for your transport / removal needs. Tommy, Benny and Eddy did an awesome job for my move from Byron to Sydney.

These guys did a good job - moved my things, disassembled and reassembled furniture with time to spare. They had tools with them to help them with the reassembly of my furniture, but asked to borrow my drill - which they then took with them. I contacted them later on to try and get it back but was told they would drop it off once they have time - it has been 2 months and I still haven't gotten my drill back...

Movers were polite and moved items quite quickly with no damage to belongings. I spoke to Mia when booking and told her that I was concerned that movers would be late as I had a young baby and needed everything to be on time for a smooth move. Mia assured me that this wouldnt be an issue as it was not an interstate move. Despite this movers were two hours late. However, the movers did contact me twice to update me on their time off arrival.

The stuff arrived safely. However, the movers arrived 1 hour earlier than the time they confirmed with me the night before (i wasn't ready when they came) they took a considerably longer time than they estimated. The movers did not know there were stairs in the drop off point and they seemed disappointed even though I made it clear in all my correspondences. They only wanted to shrink wrap the mattress and said I should have got a roll myself for the rest of the items (sofa, bed base and head, bed side tables, and other bulky items were not covered) which caused the stuff to get dirty as they were left on the curb during the loading and unloading. I honestly wouldn't use their service in my next move.

good

Very Good service

Monarch Removals permormed an impeccable job, from the service provided by phone, to clear quotations and the moving experience their job was more than excellent. We really appreciate, both the lady who help us at office and the movers who pick up and delivered our items from Sydney to Gold Coast, help and kindness. Absolutely happy with their service. We recommended them to our friend who is moving soon and her experience has been great too! Congratulations on their amazing service and all the best in the business!

pleasant & efficient at both ends.

Super quick to unpack but were 40min late! Communication could be better with drivers and company giving different delivery times.

Great service, Souline was very helpful over the phone, got a slightly reduced price to match another quote

Excellent communication, and on time.

Mia is a professional well mannered booking agent and was clear and thorough with obtaining information and giving instruction of the job. A smooth process from start to finish. The removalists, Rimon & Fahad, were very helpful and professional too. We had a sofa that after a few attempts unfortunately couldn't fit in the elevator. Without any complaint they walked the sofa down 4-5 flights of stairs. They were very pleasant to work with compared to other grumpy / bothered removalists I've worked with in the past. I have kept Monarch Removals details for future removals and will recommend them to anyone that has a move coming up.

When booking job the receptionist was very pleasant and informative. Both drivers were polite and hardworking. Job was done quickly and effectively