Meg posted a interstate removalist job on the 13th of Mar 2021, moving from Goulburn NSW to Newcomb VIC. Meg selected Move 4 Cheap for the job
Hiring this company has been nothing short of a nightmare. At first, everything seemed fine with contracting them. However, once it came time to schedule the pick-up this is where the difficulty started. I had already moved, but my belongings were at a friend's house in another town. And she informed me that the guys at pick up were incredibly rude, did not communicate what time they would arrive and were unpleasant to deal with. This is where my difficulties began with the company. I do not recall ever receiving any information regarding the drop off of my belongings. It wasn't until 230pm on a Sunday afternoon that I learned they would turn up on Monday with my things. But I wasn't given a time. I was just told I'd get a call an hour prior to when they would show up. Which meant I had to stay home from work and cancel a class I had in the evening in order to wait for my things to arrive which didn't happen till 830pm. And I wasn't notified of when the drop off would happen until I called asking.
Upon their arrival, the staff was rude over the phone and in person. Immediately, they asked me to pay them before they took anything off the truck. At this point in time, I was tired, untrusting because of how late it was and I asked that they take things off the truck first then I'd pay the remainder. I just wanted to make sure I got my things. This became a half hour battle. Eventually, I got my stuff in my house, boxes very dirty, several which were crushed and dented.
The entire process was a nightmare and I cannot recommend this company. As it is, I feel gypped out of the money I paid. It was a horrible experience.
1.25 out of 5
2/5 Care of goods
1/5 Service as described