Francesca posted a interstate removalist job on the 17th of May 2016, moving from Artarmon NSW to Elwood VIC. Francesca selected MOVE 4 CHEAP for the job
This removalist trades under multiple business names including AussieMover and others. Whilst the initial pickup was relatively without trouble (although the company they used for pickup had no idea of what was happening with my goods as they were to be stored in the warehouse for two days before being sent to Melbourne) they did arrive on time and with good communication.
Delivery was a nightmare, I waited all day for my goods to arrive and calls were sent to voicemail. When I did finally talk to the manager (Jim) at the end of the day he told me that the goods would arrive before 11:30am the next day, leaving me without a bed to sleep on for that night. The next day the goods did not arrive, I managed to get through to the manager after a couple of hours who told me the truck had mechanical issues and hence was late. When the truck finally arrived the removalists demanded upfront payment before unloading my possessions. They demanded additional payment even for a stair fee even though that was on the original quote. My boxes turned up in poor shape with goods damaged, the removalists told me "they weren't broken, just crushed by the other items in the truck". Furniture was scrached and picture frames broken. They demanded payment and would not leave the house without it, the manager was unapologetic and condescending and could not even provide an explanation for why did not appear on time or why I was not informed that I would be without furniture and goods for more than a day. It was a horrible interstate move and I am considering legal action.
1 out of 5
1/5 Care of goods
1/5 Service as described