Glenda posted a local removalist job on the 28th of Aug 2019, moving from Airport West VIC to Rye VIC. Glenda selected MTL Moving Services for the job
MTL sent one capable mover as the other had recently had surgery. I booked 2 men with the truck.I carried boxes and furniture at both end of the move just to get the job done. I'm a 63 year old female. I have sent several emails to the company to discuss the move; however, they have not had the decency to respond.
2.75 out of 5
3/5 Care of goods
1/5 Service as described
Hi Glenda, the person who had surgery, had it done several months before and the brace is only precautionary. This person is the owner of the business and he wanted to make sure everything went ok for your move. He was quite disappointed that you disregarded his efforts on the move as he did just as much work as any of the other crew members would do. It seemed to be your choice to assist with the carrying of items as you were not asked to do so.
Also in relation to not getting back to you to discuss the matter, there were attempts made to get back to you which were unsuccessful and your other request to have your invoice issued, this was done straight away once you asked for it.
I am sorry that you felt that your experience should have been different to what it was but I guess some people have different expectations but we will as we said we would do on the day.