Tom posted a local removalist job on the 16th of Jan 2019, moving from Elsternwick VIC to Elsternwick VIC. Tom selected My Moovers for the job
The night before the move, they called to say that they would not be able to arrive until two hours later than booked. An hour after the new agreed time i called them to discover that they would be a further three hours late and the truck showed up another half an hour later than that time. (Total of 5.5 hours delay from original agreed time)
The truck that arrived was too small for the move despite being provided an inventory. This required an extra trip however they did agree to deduct the extra travel time from the final charge. Nevertheless, the combined effect of the late start and the extra journey meant that we couldn't get out one year old child to bed until several hours after his normal bed time.
Reasonable care was taken by the removalists but at the cost of being generally slow. A general lack of good equipment also meant that things took much longer than they should. An example of this is that every single box was carried down a flight of stairs one at a time due to a lack of a good quality trolley. This is despite being advised that we were on a first floor apartment with no elevator prior to quoting. The job that was estimated at 3 hours was charged at 6.25 hours.
To top off this calamity, the company charged our credit card but had an error in the transaction that left it ambiguous weather the payment had been processed. Instead of accepting my assurance that I would pay them if the money failed to reach them, they demanded that I let them process a second transaction which in my opinion put us at risk of paying twice. They refused to leave until this occurred.
In my opinion, they are extremely slow, disorganised and generally dodgy.
1.50 out of 5
3/5 Care of goods
1/5 Service as described