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My Moovers

3.09 from 26 reviews


Phone:
1300 979 997
Address:
Melbourne VIC 3000
Website:
mymoovers.com.au
ABN:
38 783 782 947

Our team comprises of professionals with many years’ experience in the moving and relocation industry. Being a small and dedicated team, we treat each of our customers’ moving jobs as our very own, which allows us to handle your items with the utmost care, responsibility and dependability.
Our fleet comprises of many utes, vans and trucks to ensure that we’ve got the right vehicle for almost any move possible. With features such as hydraulic lifts, strap down points and extra wide body features on many of our vehicles, we guarantee the safety and security of your valuables at all times.



Our vehicles come in the following capacities:

4 ton = 18 m3 is enough for 1 Bedroom to a small item move
6 ton = 25 m3 is enough for 2 Bedroom move
8 ton = 32 m3 is enough for 3 Bedroom move
10 ton = 40 m3 is enough for 3+ Bedroom move
12 ton = 45 m3 is enough for 4+ Bedroom move
14 ton = 52 m3 is enough for 5+ Bedroom or Large move

Each of these vehicles come at varying price points depending on features such as capacity and any special features that you may need for your moving job. This allows you to pick the right vehicle for your relocation, and pay for only the services that you use!

Area Serviced:
All of VIC
Number of vehicles:
6 - 10
Number of staff:
20 - 30
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
Direct Deposit
Cheque

Accepted Payment Terms:
Payment on Delivery
Part Payment up Front

Reviews for My Moovers

The below reviews have been provided by customers who have found My Moovers through this website and have left feedback on completion of their job.



Rebecca posted a local removalist job on the 26th of Apr 2020, moving from Brooklyn VIC to Brooklyn VIC. Rebecca selected My Moovers for the job

Rebecca's Feedback:
Was called very quickly after sending out request, and booked over the phone. Unfortunately didn’t read previous reviews. Arrived late with no phone call; non-communicative and did not appear experienced with moving furniture/ packing truck. Moved many small items one by one and left bigger, heavier items- as they took so long and I couldn’t afford to keep them longer only moved about 3/4 of items. At other end of move had to move items myself as they were so slow. They then stood over myself and my teenage daughter to leave a 5star review on Product Review, refusing to leave the premises until it was done. Have complained to company and they state “we will follow this up”.

1.50 out of 5
2/5 Communication
2/5 Care of goods
1/5 Service as described
1/5 Punctuality
Jo posted a local removalist job on the 4th of Feb 2020, moving from Brighton East VIC to Bentleigh VIC. Jo selected My Moovers for the job

Jo's Feedback:
They didn't complete the job. As per discussed. Charged / billed me before unloading my stuffs!

2 out of 5
2/5 Communication
2/5 Care of goods
1/5 Service as described
3/5 Punctuality
James posted a local removalist job on the 7th of Feb 2020, moving from South Yarra VIC to Mentone VIC. James selected My Moovers for the job

James's Feedback:
I employed the services of My Moovers for a local move. I only required them to move the larger items of furniture such as fridges and couches. I received a phone call around 15 minutes before they were due to arrive at 1pm informing me that they had been help up on a job and would arrive at 2:30. this was a slightly inconvenient time and asked them to push it to 3pm. eventually they arrive at 3:20. they only had a few items to move, and they seemed to take longer than I knew the job should take. while they were loading my washing machine onto the truck, I saw it fall over, they guys did admit this too me, and I said I would check it when I got to my new apartment. once they arrived at the destination, they unloaded the truck. I was then made to fill in the product review, while the guys watched over me. This was quite an uncomfortable experience. Since then I have plugged my washing machine in, and it is no longer working. I rang to speak with someone about going through the insurance process and was very quickly told to send an email. I sent the email through and had no reply. I attempted to call them to follow up on the email I had sent 3 times and each time was informed that they would put me through to someone and it will only be a moment. Each time I was on hold for over an hour. I would not recommend using this company.

1 out of 5
1/5 Communication
1/5 Care of goods
1/5 Service as described
1/5 Punctuality
Rebecca posted a furniture removalist job on the 14th of Mar 2020, moving from Carrum Downs VIC to Langwarrin VIC. Rebecca selected My Moovers for the job

Rebecca's Feedback:
Good fast work. And easy set up. thanks

4.50 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Tatenda posted a local removalist job on the 6th of Jan 2019, moving from Heidelberg Heights VIC to Bendigo VIC. Tatenda selected My Moovers for the job

Tatenda's Feedback:
They were late without notice, did not answer phones, worked slowly compared to other movers we have had in the past and the management was unprofessional when we complained and accused us of not wanting to pay and stalled the job even more and tried to force us to pay before they completed the move. They did not plce furniture back properly and or assist with assembly of any items as listed in the contract. Never booking again, don't waste your time with this mover.

1.50 out of 5
1/5 Communication
3/5 Care of goods
1/5 Service as described
1/5 Punctuality
Response
Hi Tatenda, We are extremely sorry for the bad experience you have had with My Moovers. Please reach out at www.support.mymoovers.com.au and my team will look into this matter and get it resolved Thanks My Moovers- Compliance Team
Kate posted a local removalist job on the 2nd of Oct 2019, moving from Murrumbeena VIC to Reservoir VIC. Kate selected My Moovers for the job

Kate's Feedback:
This was the worst movinh experience. Firstly the removalist, despite being the more expensive of the quotes pushed my booking back the night before the move saying they would contact me an hour before. On the day of the move, at the scheduled delayed time I still hadn't heard from them and contacted the provided number. The removalist then said that he wiu l d get there until 5.30pm maybe. Originally my booking was for midday. They then wouldn't answer the phone because, according to the removalist, they don't work weekends. I demanded a discount for the inconvenience. The solution they provided was to get two random men to hire a Budget truck (smaller than was scheduled) turn u p at 4.30 and then proceed to barter with me on the price. They purchased a trolley from Bunnings (tag still attached) and then proceeded to reveal how I'll informed they were as they didn't have the address of the destination or list of items. I had to watch them like a hawk with my stuff as they crashed into walls and doorways. And then before they had finished unpacking they Insisted I pay because it was so late! To say this mob were unprofessional is an understatement. I have moved house at least 16 times in my life. I have used multiple removalist companies but this group take the prize for the worst.

1.50 out of 5
1/5 Communication
3/5 Care of goods
1/5 Service as described
1/5 Punctuality
JOHN posted a local removalist job on the 21st of Aug 2019, moving from Brighton VIC to Brighton VIC. JOHN selected My Moovers for the job

JOHN's Feedback:
The moovers were clearly professionals and effective . However the company My Moovers has been disastrous : did not deliver the truck promised ( I chooses them for a 8 ton and they came with a 5 tons),rude and unprofessional. I tried to call them, send emails : the moovers started the job and the company called me 6 hours later . They offered me a 5 $/hour discount : when I refused and explained the job was almost done ,their manager insulted me and cut the conversation. We found a common ground but I will underline their business practice is far from we expected.

2.75 out of 5
1/5 Communication
5/5 Care of goods
1/5 Service as described
4/5 Punctuality
Response
Hi John, Please reach out to my team (www.support.mymoovers.com.au) and my team will look into this and get the issue resolved Thanks My Moovers - Compliance Team
Veria posted a local removalist job on the 10th of Jul 2019, moving from Narre Warren South VIC to Doncaster VIC. Veria selected My Moovers for the job

Veria's Feedback:
Great

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Katrina posted a local removalist job on the 8th of Jul 2019, moving from Shepparton VIC to Benalla VIC. Katrina selected My Moovers for the job

Katrina's Feedback:
I was charged for 3/4 of an hour longer than the move took. I am still waiting for my refund. My emails are being ignored and I get put on hold for 10+ minutes each time I call. Timber tables and chairs scratched.

1.50 out of 5
1/5 Communication
2/5 Care of goods
1/5 Service as described
2/5 Punctuality
Karen posted a local removalist job on the 3rd of Jul 2019, moving from Kilmore VIC to Kilmore VIC. Karen selected My Moovers for the job

Karen's Feedback:
After negotiating the cost and booking an 8tonne truck to arrive at 1 pm on a Saturday, I received no communication after ringing several times and informing them they had written down my email incorrectly. The truck turned up at 2.30pm with the wrong size truck, a 6tonne instead of an 8tonne. I rang Imoovers and spoke to GARY and told him I was not impressed as I needed the larger truck and now it would take two trips. I was then told, let the two guys get the truck loaded and we would discuss a reduced hourly rate before i make payment. I did inform GARY that I no longer trusted them and he promised that he would be available to speak to at the end of the job. On the 2nd trip the truck was a quarter filled and the two guys were not keen on filling it with more of my belongings and proceeded to the new property. I then started ringing GARY repeatedly and surprise surprise no one answered the phone. I told the drivers I would pay them 50% and the rest of the money when the company picked up the phone or contacted me to renegotiate the rate for the smaller truck. The guys said they were not allowed to leave my Premises without payment. As I had negotiated $105 per hour for the larger truck I told them I would pay $90 per hour for which they came back with &100per hour. I paid as It was late on a Saturday evening and I am a single mum home alone with 2 teenage daughters. Needless to say I never heard from the company again. I would advise against anyone using Imoovers for their removalist needs as they are unreliable and not trustworthy. PS For communication, punctuality and service I rated zero Stars except your template would not allow me too hence the one star rating!

1.25 out of 5
1/5 Communication
2/5 Care of goods
1/5 Service as described
1/5 Punctuality
Jane posted a local removalist job on the 3rd of Jul 2019, moving from Blackburn South VIC to Vermont South VIC. Jane selected My Moovers for the job

Jane's Feedback:
Good service

4.50 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Koby posted a local removalist job on the 2nd of May 2019, moving from Ocean Grove VIC to Ocean Grove VIC. Koby selected My Moovers for the job

Koby's Feedback:
Very friendly and fast

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Alyce posted a local removalist job on the 25th of Apr 2019, moving from Balaclava VIC to Melbourne VIC. Alyce selected My Moovers for the job

Alyce's Feedback:
They were 2 hrs late which resulted in a reschedule of the move. Then they were 1 hr late and as I called multiple times to see if anyone was on their way and had no helpful information. We have damaged items and the movers were very slow when the company advertises as fit and experienced movers. Very disappointed as they did not respond to my email explaining what happened. Will never use that company again or recommend to anyone. I think it's better to find a mover on my own. Comptitive prices resulted in poor quality movers and a bad experience

1 out of 5
1/5 Communication
1/5 Care of goods
1/5 Service as described
1/5 Punctuality
Tom posted a local removalist job on the 16th of Jan 2019, moving from Elsternwick VIC to Elsternwick VIC. Tom selected My Moovers for the job

Tom's Feedback:
The night before the move, they called to say that they would not be able to arrive until two hours later than booked. An hour after the new agreed time i called them to discover that they would be a further three hours late and the truck showed up another half an hour later than that time. (Total of 5.5 hours delay from original agreed time) The truck that arrived was too small for the move despite being provided an inventory. This required an extra trip however they did agree to deduct the extra travel time from the final charge. Nevertheless, the combined effect of the late start and the extra journey meant that we couldn't get out one year old child to bed until several hours after his normal bed time. Reasonable care was taken by the removalists but at the cost of being generally slow. A general lack of good equipment also meant that things took much longer than they should. An example of this is that every single box was carried down a flight of stairs one at a time due to a lack of a good quality trolley. This is despite being advised that we were on a first floor apartment with no elevator prior to quoting. The job that was estimated at 3 hours was charged at 6.25 hours. To top off this calamity, the company charged our credit card but had an error in the transaction that left it ambiguous weather the payment had been processed. Instead of accepting my assurance that I would pay them if the money failed to reach them, they demanded that I let them process a second transaction which in my opinion put us at risk of paying twice. They refused to leave until this occurred. In my opinion, they are extremely slow, disorganised and generally dodgy.

1.50 out of 5
1/5 Communication
3/5 Care of goods
1/5 Service as described
1/5 Punctuality
Deven posted a local removalist job on the 7th of Jan 2019, moving from Balwyn North VIC to Balwyn North VIC. Deven selected My Moovers for the job

Deven's Feedback:
Great guys and great service for a big move

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Kristy posted a local removalist job on the 31st of Dec 2018, moving from Mont Albert North VIC to Mont Albert North VIC. Kristy selected My Moovers for the job

Kristy's Feedback:
I would not recommend this service at all! Not only did they not supply the complimentary boxes they promised but turned up 3 hours late! The didn’t use any protective covers for my lounges & we’re refusing to take the tv as they didn’t have any protective blankets/ boxes for that either! They had no tools with them & wouldn’t disassemble any beds or reassemble! When the job was finished they didn’t even provide me with a receipt!! I had to make them sign a piece of paper to say that I had paid!! Terrible!!

1 out of 5
1/5 Communication
1/5 Care of goods
1/5 Service as described
1/5 Punctuality
Rory posted a local removalist job on the 13th of Sep 2018, moving from Rowville VIC to Notting Hill VIC. Rory selected My Moovers for the job

Rory's Feedback:
All up I found this service very poor Removalists turned up 30 mins later One was inexperienced Never received an invoice confirming hours & rate Later I found out I have overpaid and still yet to receive a response from them

1.25 out of 5
1/5 Communication
2/5 Care of goods
1/5 Service as described
1/5 Punctuality
Rob posted a local removalist job on the 22nd of Aug 2018, moving from Hampton VIC to Ormond VIC. Rob selected My Moovers for the job

Rob's Feedback:
Arrived an hour late, but they called to let me know what time they would arrive. It was an afternoon appointment, so I wasn’t surprised that they may be delayed. The two removalists did an excellent job, including taking beds apart. Would definitely use again.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Betty posted a local removalist job on the 23rd of May 2018, moving from Caroline Springs VIC to Taylors Hill VIC. Betty selected My Moovers for the job

Betty's Feedback:
Pretty disappointed. Movers took over 2 hours just to load the truck. At one stage they were moving one couch cushion at a time into the truck. They also didn’t bring any tape with them. We stopped the move after they unloaded the first truck load as we were fed up. Will not recommend or use again.

2.50 out of 5
2/5 Communication
4/5 Care of goods
1/5 Service as described
3/5 Punctuality
Sharleen posted a local removalist job on the 31st of May 2018, moving from Southbank VIC to Altona VIC. Sharleen selected My Moovers for the job

Sharleen's Feedback:
Fantastic service from the initial phone call to unloading the last box. Highly recommend this company.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Michael posted a local removalist job on the 16th of May 2018, moving from Nunawading VIC to The Honeysuckles VIC. Michael selected My Moovers for the job

Michael's Feedback:
Service provided as quoted. No dramas, the guys worked steadily through a very long day and were careful with the property and our goods. Would use them again.

4.75 out of 5
5/5 Communication
4/5 Care of goods
5/5 Service as described
5/5 Punctuality
Roy posted a local removalist job on the 2nd of Apr 2018, moving from Heathmont VIC to Wantirna South VIC. Roy selected My Moovers for the job

Roy's Feedback:
Excellent service. Took care of 3 large, expensive TVs plus all my furniture. Handled stairs at pick up and delivery addresses well. Courteous at all times.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Zoe posted a local removalist job on the 4th of Apr 2018, moving from Ormond VIC to Dandenong VIC. Zoe selected My Moovers for the job

Zoe's Feedback:
Great service and the movers on the day were professional and very hard working. Thank you

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Wayne posted a local removalist job on the 9th of Apr 2018, moving from Narre Warren South VIC to Narre Warren South VIC. Wayne selected My Moovers for the job

Wayne's Feedback:
Sent wrong size truck without hydraulic lift as booked , took less that half of house. Senior worker seemed unmotivated to help situation dropped off load then had to wait 5 1/2 hours for another vehicle to arrive and was then told initial vehicle could not come as had mechanical problems, but took 7 hours and many calls to have this told to us . Could not move entire house as would of possibly been a 10pm or later finish as was 8.30pm when said that’s enough. Horrendous , buyer beware .

1.50 out of 5
1/5 Communication
3/5 Care of goods
1/5 Service as described
1/5 Punctuality
Sam posted a local removalist job on the 26th of Mar 2018, moving from South Morang VIC to Ararat VIC. Sam selected My Moovers for the job

Sam's Feedback:
Everyone was great, super helpful

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Amy posted a local removalist job on the 8th of Nov 2017, moving from Clayton VIC to Point Cook VIC. Amy selected My Moovers for the job

Amy's Feedback:
Amazing service. The guys were really fast efficient friendly and energetic. Will recommend them! I was bit skeptical coz when my friends used their service, apparently they were 6 hours late for the moving job However i was happy with the whole job and move.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality