James posted a local removalist job on the 7th of Feb 2020, moving from South Yarra VIC to Mentone VIC. James selected My Moovers for the job
I employed the services of My Moovers for a local move. I only required them to move the larger items of furniture such as fridges and couches. I received a phone call around 15 minutes before they were due to arrive at 1pm informing me that they had been help up on a job and would arrive at 2:30. this was a slightly inconvenient time and asked them to push it to 3pm. eventually they arrive at 3:20. they only had a few items to move, and they seemed to take longer than I knew the job should take. while they were loading my washing machine onto the truck, I saw it fall over, they guys did admit this too me, and I said I would check it when I got to my new apartment. once they arrived at the destination, they unloaded the truck. I was then made to fill in the product review, while the guys watched over me. This was quite an uncomfortable experience. Since then I have plugged my washing machine in, and it is no longer working. I rang to speak with someone about going through the insurance process and was very quickly told to send an email. I sent the email through and had no reply. I attempted to call them to follow up on the email I had sent 3 times and each time was informed that they would put me through to someone and it will only be a moment. Each time I was on hold for over an hour. I would not recommend using this company.
1 out of 5
1/5 Care of goods
1/5 Service as described