Kathleen posted a local removalist job on the 22nd of Jan 2019, moving from Malvern VIC to Malvern VIC. Kathleen selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job
Booked for a 2-3pm pick up, they arrived at 8pm. Called and emailed multiple times, but no answer. Would've liked a heads up that they'd be 6 hours late.
However, the guys were nice and worked quickly. Did break one of my drawers though. The wheel was knocked off, the screws are gone, and they didn't tell me when it happened. I found out later while going through my stuff.
1.75 out of 5
3/5 Care of goods
2/5 Service as described
HI Kathleen, We are shocked and disappointed with the review posted. You were aware that you did not confirm the booking and did not pay the deposit as promised, the very reason why we cancelled your booking. When you called us on the day of the move , you realised it and paid us a deposit and we still had to finish the other booked jobs before we could get to your place. We still helped you out on that day and could have easily not taken up your job as you did not confirm your booking. But we helped you as you needed to move out on the same day. Please consider that the crew still worked hard on that day and completed your move. Thanks.