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NATIONWIDE MOVERS AND STORAGE PTY LTD

3.84 from 22 reviews


Phone:
1300771878
Address:
Truganina VIC 3029
Website:
nationwidemovers.com.au/
ABN:
77629666226

Nationwide Movers pride ourselves on setting the industry benchmark when it comes to residential and office moving and storage standards. From our hiring methodology, training techniques and customer service to our back-end systems – everything is constantly reviewed to ensure that we are the industry benchmark.

We have a team of people to provide great customer service to our customers. If you need any help or information to make a booking, discuss a particular requirement or have an issue concerning your move, we assure you that someone will always be available to talk to you. We understand that things beyond our control can affect your move, but we assure you that we will do whatever we can to resolve any issues that arise during the move.

Area Serviced:
Victoria
New South Wales
Queensland
Australian Capital Territory

In business since:
2018
Number of vehicles:
6 - 10
Number of staff:
6 - 10
Accepted Payment Methods:
Cash
Credit Card
EFTPOS

Accepted Payment Terms:
Payment up Front
Payment on Delivery
Part Payment up Front

Reviews for NATIONWIDE MOVERS AND STORAGE PTY LTD

The below reviews have been provided by customers who have found NATIONWIDE MOVERS AND STORAGE PTY LTD through this website and have left feedback on completion of their job.



Jamal posted a local removalist job on the 14th of Nov 2018, moving from Noble Park VIC to Noble Park VIC. Jamal selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Jamal's Feedback:
Booked in for the 8-10am timeslot. It's now 4pm and I haven't been contacted or replied to. Multiple calls and emails made. No communication

1 out of 5
1/5 Communication
1/5 Care of goods
1/5 Service as described
1/5 Punctuality
Tessa posted a local removalist job on the 6th of Mar 2019, moving from Balwyn North VIC to Carlton VIC. Tessa selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Tessa's Feedback:
Amazing service! Got all my goods up three flights of stairs.

4.50 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
Vaughan posted a local removalist job on the 27th of Feb 2019, moving from Travancore VIC to Heidelberg West VIC. Vaughan selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Vaughan's Feedback:
Pretty happy overall.

4.25 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
5/5 Punctuality
Gumji posted a local removalist job on the 3rd of Mar 2019, moving from Princes Hill VIC to North Melbourne VIC. Gumji selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Gumji's Feedback:
I had booked for afternoon move which had starting time window of 12-3, and yet the movers didn't arrive till 4. They didn't notify that they were running late until 3, so that was really frustrating. The movers were rather slow and towards the end, and the move ended up taking way longer than anticipated for a small one bedroom move.

2.75 out of 5
3/5 Communication
3/5 Care of goods
4/5 Service as described
1/5 Punctuality
Maxwell posted a local removalist job on the 6th of Feb 2019, moving from Highton VIC to Ballarat North VIC. Maxwell selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Maxwell's Feedback:
Absolutely incredible work, i couldn't be happier. Communicative and more than happy to help. Would absolutely hire again

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Phil posted a local removalist job on the 17th of Feb 2019, moving from Langwarrin VIC to Frankston VIC. Phil selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Phil's Feedback:
for the price I can't complain. They estimated a 2 hour move, I estimated 3 hours, They took 4 hours. One of the movers insisted that i find a phone charger. I told him I didn't have one available. He insisted that he saw one in my belongings. Why he was looking, I don't know. He showed me where the charger was, then kept working. But stopped working till I retrieved the charger. Felt violated and uncomfortable. I could have done this move in 2 1/2 hours. My health is not good, so I Looked for an alternative. They also lost some of my stuff. I assume that it has just disappeared. This move cost $300. Cheap, but i suppose you get what you pay for. I will never use this company again. The guys moved slowly and didn't really know what they were doing. I've driven trucks and delivered products for 25 years. The speed of these workers is sssllooowww.

1.75 out of 5
2/5 Communication
1/5 Care of goods
3/5 Service as described
1/5 Punctuality
Ashleigh posted a local removalist job on the 3rd of Mar 2019, moving from Altona VIC to Altona VIC. Ashleigh selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Ashleigh's Feedback:
Stayed between 8-10am start. Got there on 10am. However they were good and moved as fast as they could. They looked after everything and were very polite.

4.50 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
Sabrina posted a local removalist job on the 25th of Feb 2019, moving from Clyde North VIC to Dandenong VIC. Sabrina selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Sabrina's Feedback:
The guys were nice and quick when they arrived. However they were 3 hours late I tried to call multiple times and recived no answer. Once fully unloaded we also found they had broken a price of my furniture and tried to fix it using cardboard torn off of one of the boxes I’d used to transport most of my stuff. I cannot say I would recommend this company as the over all experience was very stressful and time consuming with no communication at all. If I had just been informed that they would be late before the time slot had passed I wouldn’t have minded as much but instead we were stuck waiting.

1.50 out of 5
1/5 Communication
1/5 Care of goods
3/5 Service as described
1/5 Punctuality
Shanysa posted a furniture removalist job on the 24th of Feb 2019, moving from Highton VIC to Brunswick East VIC. Shanysa selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Shanysa's Feedback:
-

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Athena posted a local removalist job on the 15th of Feb 2019, moving from Dandenong VIC to Wantirna South VIC. Athena selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Athena's Feedback:
Very polite and helpful movers, didn't make a fuss at all over my building manager being less than helpful. Very quick move, would recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Muhammad posted a local removalist job on the 19th of Feb 2019, moving from Altona VIC to Thomastown VIC. Muhammad selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Muhammad's Feedback:
The job went as planned, the staff was very flexible and helpful. Amazing service highly recommended.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Lily posted a local removalist job on the 3rd of Feb 2019, moving from Newport VIC to Keilor East VIC. Lily selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Lily's Feedback:
Very poor service! These men should not be removalists, they were unprofessional and speak very little english. The truck when backing into the driveway almost took out the fence, they left damage to the fence but we left it as the otherside were constructing so we were happy to say the construction side had damaged this. Then moving furniture they smacked the lounge chair into the sliding hallway door, then carrying out the super kingsize mattress to the truck, upon loading they smacked the mattress into the guttering of the roof almost ripping off the guttering from the roof. Then at the new location, moving the truck so a resident could get out of their own driveway, he almost took out the tree that was behind the truck...the list just goes on. My husband had to control me from ripping into them and almost not wanting to pay them. Seriously you cannot have guys moving furniture that do not have any care in moving goods or taking care when moving goods. I will never use your service again regardless of how cheap you are, you pay for what you get! Very Unprofessional, Im sorry to say this but the guys need deodorant and it would help if they can speak english!

3 out of 5
5/5 Communication
1/5 Care of goods
1/5 Service as described
5/5 Punctuality
sharyn posted a local removalist job on the 29th of Jan 2019, moving from Highton VIC to South Morang VIC. sharyn selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

sharyn's Feedback:
Other than arriving a little late and the second truck even later, the team worked tirelessly to have us into our home quickly. They even went out of their way to ensure a fridge that was 4 inches wider than the door somehow made it into the kitchen. The team was pleasant and helpful and the manager Patrick worked with me very well, even being flexible with payment to ensure everything happened as I needed. I cannot speak highly enough of their customer service and would highly recommend them to anyone.

4.50 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
Emily posted a local removalist job on the 25th of Jan 2019, moving from Richmond VIC to North Melbourne VIC. Emily selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Emily's Feedback:
They were great just didn’t arrive within the 2 hour timeframe.

4.50 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
ramesh posted a local removalist job on the 23rd of Jan 2019, moving from Moonee Ponds VIC to Point Cook VIC. ramesh selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

ramesh's Feedback:
But for the fact that the guys were late to the job, I’ve no complaints. They did a wonderful job, took lot of care in loading & unloading of the goods.

3.75 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
1/5 Punctuality
Kathleen posted a local removalist job on the 22nd of Jan 2019, moving from Malvern VIC to Malvern VIC. Kathleen selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Kathleen's Feedback:
Booked for a 2-3pm pick up, they arrived at 8pm. Called and emailed multiple times, but no answer. Would've liked a heads up that they'd be 6 hours late. However, the guys were nice and worked quickly. Did break one of my drawers though. The wheel was knocked off, the screws are gone, and they didn't tell me when it happened. I found out later while going through my stuff.

1.75 out of 5
1/5 Communication
3/5 Care of goods
2/5 Service as described
1/5 Punctuality
Response
HI Kathleen, We are shocked and disappointed with the review posted. You were aware that you did not confirm the booking and did not pay the deposit as promised, the very reason why we cancelled your booking. When you called us on the day of the move , you realised it and paid us a deposit and we still had to finish the other booked jobs before we could get to your place. We still helped you out on that day and could have easily not taken up your job as you did not confirm your booking. But we helped you as you needed to move out on the same day. Please consider that the crew still worked hard on that day and completed your move. Thanks.
Jake posted a local removalist job on the 22nd of Jan 2019, moving from Hampton VIC to Glenroy VIC. Jake selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Jake's Feedback:
A good service offering overall. Happy with their attention to detail with blankets and strapping before moving everything. Only one item was damaged slightly but that was more my fault than theirs. Communication was good but a little hard to understand their accent on the phone. Punctual. They said 8 - 10am start and arrived at 7:45am so that helped us make the most of the day.

4.75 out of 5
4/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Jake, Thank you for your positive feedback and review. Please contact us for your next move and claim the 10% loyalty discount that we have.
Kate posted a local removalist job on the 8th of Dec 2018, moving from Prahran VIC to Bendigo VIC. Kate selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Kate's Feedback:
Great service, thank you for helping me connect my washing machine as well.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Kate, Thank you for your positive feedback and review. Please contact us for your next move and claim the 10% loyalty discount that we have.
John posted a local removalist job on the 3rd of Dec 2018, moving from Kingsbury VIC to Bundoora VIC. John selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

John's Feedback:
Professional movers who arrived in the designated time slot and were quick to move all items. They also went above and beyond with providing helpful advice in removing rubbish and helped dismantled a bedframe that was leftover by a previous tenant. Would highly recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi John, Thank you for your positive feedback and review. Please contact us for your next move and claim the 10% loyalty discount that we have.
Kerri posted a furniture removalist job on the 19th of Nov 2018, moving from Warranwood VIC to Abbotsford VIC. Kerri selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Kerri's Feedback:
I received a call the morning of the move to confirm which was appreciated. The guys were very good with my belongings and had the move done pretty quickly. There was an issue with payment and my card was charged along with me paying the movers in cash. They were able to refund my card within a week so all was well.

4 out of 5
3/5 Communication
5/5 Care of goods
4/5 Service as described
4/5 Punctuality
Response
Hi Kerri, Thank you for your positive feedback and review. Please contact us for your next move and claim the 10% loyalty discount that we have.
Kelly posted a local removalist job on the 6th of Dec 2018, moving from Point Cook VIC to Melbourne VIC. Kelly selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Kelly's Feedback:
Nationwide Movers were awesome. I initially planned to move later part of the week but plans changed and I called them to see if they had any availability for an earlier date. Josh was very helpful in getting a truck to my property in that short notice. Move went well. The boys were fantastic.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Kelly, Thank you for your positive feedback and review. Please contact us for your next move and claim the 10% loyalty discount that we have.
Kara posted a local removalist job on the 16th of Nov 2018, moving from Cheltenham VIC to Tullamarine VIC. Kara selected NATIONWIDE MOVERS AND STORAGE PTY LTD for the job

Kara's Feedback:
Everything was great UNTIL it was time to pay. I booked a truck with 2 men. 3 men turned up but I was not told I would be charged extra. Nor did I ask for the third man. But once time came to pay the bill I was charged an extra $20 for someone I didn't book. At the time of the booking I was told after the first hour it would go in half hour intervals. The job took 2 hours and 16 minutes meaning I should pay for 2 and a half hours but instead I was made to pay for 3 hours. The job should of cost a total of $192.50 But I ended up having to pay $250. The company is looking into it but I'm yet to receive a refund for the excess amount I paid. Lastly at the end of the job the driver asked to take a video of me saying I was satisfied with the service... to which I declined as I thought this was a very strange request.

4 out of 5
5/5 Communication
5/5 Care of goods
1/5 Service as described
5/5 Punctuality
Response
We have refunded one hour to this customer, even though she claimed we overcharged her for 30 minutes. There was a confusion as,the first job the crew had carried out on that day was a piano move which required a 3 men and then followed by Kara's job and the 3 men crew worked on Kara's job which means the move finished earlier and Kara actually saved her moving cost. But we believe in doing the right thing so we decided to refund Kara , one hour worth of charges. Thanks.