fiona posted a interstate removalist job on the 1st of Dec 2018, moving from Cronulla NSW to Burpengary QLD. fiona selected optimove pty ltd for the job
I've used Optimove twice and both times the removalists were very good and prompt. The only downside was when it came to payment I was unexpectedly charged a surcharge for using a debit card from my savings account, however, the form said that it was a only for credit cards. I was given the option to go to an ATM to get the cash, but I didn't want to hold them up. I did call to dispute the charge, but I never received a call back as promised.
4.50 out of 5
5/5 Care of goods
4/5 Service as described
Hi Fiona .Thank you so much for your feedback!. with the surcharge it is apply to cover the cost of using a commonwealth bank system ( BPoint). it is a small charge which is acceptable to secure your details and for safety.
your second move from brisbane to bundaberg we did upgrade the size of your truck from 20 cubic to 28 cubic ( saving you $500 ) and hassle free . we care about our customer and understand sometime there is misunderstanding ,
We love hearing what a great experience our customers have. optimove removals