Denis posted a local removalist job on the 15th of Jun 2017, moving from North Ryde NSW to Eastwood NSW. Denis selected Proficient Removals for the job
We had to commit to short term storage of nearly a week. The collection went reasonably smoothly, and communication was good. It all went awry on the collection of consignment from storage and delivery to our new property. To cut the story short, we were waiting for 7-8 hours for our stuff to arrive. They did notify us of the change in delivery slot, but too late for us to change our plans.Then when they finally informed us they were leaving the warehouse, a 45 min journey to our place somehow became a 2.5 hour journey, without any acceptable explanation. Proficient Removals were decent enough to refund part of our billed amount, but still, it was not in the end a pleasant experience with these movers. On the upside, all the staff, including the removals teams and head office admin, were friendly and pleasant to deal with.
3 out of 5
5/5 Care of goods
3/5 Service as described
We sincerely apologise for the complete inconvenience that we caused you and your family. We did the absolute best we all could in the circumstances we were faced with. It was extremely unfortunate what happened to you. We hope you can accept our absolute sincere apologies from the whole team her at Proficient Removals.