Absolutely amazing service. We had a simultaneous settlement with no wiggle room on time, it poured with rain all day and we had vastly underestimated and incorrectly advised Ransom of how much stuff we had. They didn’t complain, they just got the job done, went the extra extra mile for us when it would have been very reasonable for them to halt due to weather or the size and time of job. Staff were very mannered and everything was tailored around our needs. New and old houses should have been full of mud but they left both spotless (I don’t know how). I can not speak more highly of Vicky and her team. An extremely professional but personal service.

These guys are amazing! Vicki kept us in the loop all the way through the moving process, making the whole experience as painless as possible. Heath and the removal crew performed an amazing job picking up all our gear from Cobar and transporting it all the way to Coolum. Extra credit to them for being able to move close to 2.5tonnes of gym equipment on top of the usual household items in temperatures well over 40deg!!! I can’t thank these guys enough for their A grade service! I highly recommend them for any job and would happily use them again! Cheers Brock

Cant fault them, Vicky kept us up to date with everything. Had a drama with their truck on the way down but gave us updates all the way. Workers were polite and efficient and clean. Would use them again in a heartbeat.

Absolutely amazing!! They went above and beyond for us!! Highly recommend these guys.

They went beyond what they were paid for to help us and a really lovely team would definitely get them again

Ransom were professional and friendly and took the utmost care of our furniture and belongings.

I used this service to transfer my residential contents from Mackay to Brisbane. The transfer was set to be done on 25/5/19 but at the time of writing this review (17/7/2019) part of my items are still waiting to be collected at Mackay after third time pick up cancelation and still not been given a date for collection. The items that I received had multiple damages which shows even the handling process wasn’t done carefully (which is expected to be part the removalist’s job) and when I sent the images to them, they weren’t keen to compensate the damage. The other aspect of being unprofessional was the fact that 30 min after truck left our house, She called and mentioned the initial quote that she gave us needs to be doubled ( while they have enough time to estimate the cost while loading the items) and it seems this trick is happening to other customers as well.

Excellent service from the boys, would recommend them to anyone.

I can’t comment more positively about the service from a family-owned business. Moving from NSW to QLD and it was booked in only a couple of days and delivered the next day. Off-siders were extremely respectful, friendly and took care of all our furniture. I would use them again and are very grateful. Thank you

Vicki and Heath provided us with an excellent service for our move from Dayboro QLD to Anna Bay in NSW and the two young men who came with Heath were polite, efficient and careful. Vicki kept us abreast of timings at all times giving us the much needed confidence required when you move home. We highly recommend Ransome Interstate.

Underestimated quote despite my fear of it being inaccurate as sizing of boxes and crates/buffets not requested or advised as necessary, then advised following loading of gear an additional $1500 required. Delivery advised to be 6am next morning, then 09:30, then 11:00, then the truck had a break down, do delivery of items was done until 12 hours later. No reduction of excess money owed offered, despite the inconvenience waiting around all day caused me.

Vicky and Heath, Declan and Jack were amazing, efficient and took great care in moving my family. It was lovely to meet them and they were nice and friendly, down to earth and hard working. I would highly recommend them to anyone needing removalists. Thanks again Ransom Interstate, I couldn't have moved without you!! The best part, everything was set up and my new house was a home before they finished.

The lads arrived on time and worked hard all day. Everyone was really respectful of our items and were happy to do anything that was asked of them. We have moved a lot over the years and it was one of the best moves that we have undertaken with the massive help of Random interstate. Thanks again for a sterling effort.

I have moved countless times over the years, a very stressful process just about every single move, but with Ransom it was such a pleasant experience, they gave me confidence, their courteous manner, punctuality, I will certainly use them again on my next move, no question.

Had an overall horrible experience with these guys. Originally they all seemed so nice. Good news is most things were in good condition, which is a big deal when you're moving, so they get a fair 4 stars for that (I would give 4.5 even if it was possible). In summary, here are the issues: Punctuality - 4 hours late upon arrival to pack and pretty unapologetic about it - Items arrived in new location 2 whole days later which through our entire month off. We had chosen this company because of the two-day arrival time since our timelines were very tight. I get that sometimes unforeseen circumstances happen but I would say go with a bigger company that can mitigate these things because with these guys, you’re only relying on the one truck and the one crew. I think two of them were sick as well – but again – business is business – there should be back up plans for these kinds of things. The customer should not have to pay for it. Service Overall: - One of the packers was not as careful and seemed to not follow instructions from his boss. - Heath (who’s the boss onsite) took instructions from me but not sure if he relayed them? I asked specifically for my bags and shoes to be packed in a certain way and Heath was all over it, but to my surprise, they were thrown in boxes as is! - The boss (Heath) should've probably had more oversight as these guys definitely needed someone more experienced to give some direction. I had to get involved with a few items to ensure they don’t break or scratch - They didn’t show up with hanging boxes to pack as promised– so had to put fancy dresses in suitcases – I did this myself because I was worried about these dresses - I felt like I was being played overall, which was unfortunate because I got a ‘family business’ feel from them initially. I was quoted for a certain amount and told that I would be charged a certain amount if we go over but then was charged more that I thought I would be for the extra. If you do go with these guys, ensure you get everything in writing and in very specific detail before committing. - In lieu of them being late, I was offered a 3 hour unpacking service, which initially I thought was fantastic and a great help as we were behind by two days already and I was meant to start work soon. Honestly, if this actually happened, all else would have been forgotten! I didn’t ask them to specify exactly what they meant but figured, even if it was just one guy for three hours, that’s huge, or even 2 guys for 1.5 hours. It ended up being about 1 hour and one guy unpacking – which is better than nothing, but a promise made and not kept. They tried to tell me that the 3 hours includes putting beds together, and putting boxes in the rooms but that’s definitely not the case. Those things were part of the initial service and we had discussed those details thoroughly. So did not appreciate that at all. - They managed to lose the washer connectors, and when I asked them where they were, they did go through a few boxes and gave a good look, but they were still lost nonetheless. In the process, the one guy (black hair) had a few angry outbursts which is completely unacceptable. He punched a box, emptied contents of a box on the floor in anger and also threw some comments at me. I think he was at fault and was angry at the situation – but no need to take it out on the customer. Communication: - Communication with Vicky (who was offsite) was good, but with Heath, it was horrendous. Long story short, he would communicate to us at the beginning and then eventually disappear, leaving us with two very young and inexperienced guys. - At the end, I was surprised they were leaving so early, especially since I was promised more time and the washer connectors were lost, so was looking for Heath to speak to him but he totally ignored me on multiple occasions which was so awkward. Eventually, they sent one of the guys (blond one) to say sorry for the inconvenience but we have to go and left quickly. I will say this: this guy was the best out all of them. Very polite, and worked very hard!

We are so pleased that we chose Ransom Interstate. Vicki, Heath and the team were exceptional, working extremely hard all day to provide a great service. They were careful with our belongings and very polite and respectful to us. These are caring people who went out of their way to make this stressful time a bit easier for us. We highly recommend them.

I found the removalists very polite and courteous. They did go to great lengths to complete delivery. I would recommend their service to anyone wishing to have a stress free move.

Excellent service all round! Vicki and the boys provide a very professional and personalised service. We had a few pretty heavy pieces to move and it was all done without any drama....and a sense of humour! We would definitely recommend Ransom to anyone, and would use them again. Thanks so much guys!! Regards Carl and Teena, Injune

Excellent service 100% recommended.

Great mover.

The two men that moved us were the best

Great service. Great communication. Highly recommend this family own company to transport your goods.

well done Heath and Vicki for a doing an awesome job! would definately recommend!

I could not have been happier with the service we have had ! They were a pleasure to work with.... from day one when they first rang me , until today ...when they made a huge removal go so smoothly. We have a very difficult access but nothing was too much trouble for them. I would not hesitate to recommend their services to anyone! They were brilliant!!!

Our removal from Medowie in NSW to Cabbage Tree Point, Steiglitz QLD overnight was brilliant. On time, no damage, all promises met, and really nice people to deal with. Everything was unloaded and essential items set up for my wife in approx. 2 hours this morning. Thank you Vicki, Heath and Dyson! See you in 2 years for the next one! Best regards. Jim Baylis

Above and well beyond service provided by the team at Ransom Interstate Removalist. Professional, friendly and punctual. The care and service we received from the team you simply won't get with other companies. When it comes to customer service Ransom have set the bench mark. A family owned and operated business that cares about the customer and customer needs. We can't thank Ransom enough for making our move from Central NSW to QLD hassle free from start to finish. A big thank you from the Rice family.

A big thanks to Vicki and team for a stress and hassle free move. It was a very efficient service which i highly recommend

Great service provided. They were on time, did the job in the time frame they said they would. Friendly service and looked after our goods. Would definitely recommend and use again.

Friendly people

Awesome service highly recommend anyone moving interstate or locally. They moved all our stuff including a spa safely and secure to our new destination. Thanks Vicki and team.

The Ransom Interstate team were fantastic. We relocated from Sydney to the Sunshine Coast of QLD. From the first conversations with Vicki, communication was always terrific. The team arrived punctually, explained what they were going to do, kept us politely informed of any potential issues (e.g. gas bottles), were always courteous, worked hard and even vacuumed the old house before they packed our vacuum cleaner and left. The team delivered and unloaded at a storage unit in QLD for us. Unfortunately the storage company had not set things up correctly, but Vicki communicated with us, got in touch with the storage company and solved the problem. Ransom Interstate really go the extra mile in customer service. There was never a hint of hidden extras. They made a commitment and despite issues at the other end that they did not create they stuck to their word. Vicki and the removal team were a delight to deal with and I highly recommend them as great professionals with outstanding integrity.

Best moving experience we've ever had! Vickie and her team were fantastic throughout our complicated move from rural Mackay to Brisbane. Nothing was too much trouble and they were the most reasonable price. Having the free set up service on delivery was awesome, not having to put our bed together after a huge couple of days was sensational. Thanks team

On March 20th 2018 my wife and I moved home from Wellington Point Brisbane to Southport on the Gold Coast. Aged in our seventies and myself of nervous disposition we we were dreading moving. Not knowing which removalist to use we went online and were directed to Ransom interstate. I completed the inventory on the website (easy and straightforward) and was rewarded not long after with a phone call from Vicki which was lovely both in her helpfulness and her enthusiasm and good nature, so I knew this was the company for us especially as we were quoted for the full work and not the dreaded hourly rate used by others. On the day of moving she and Staff turned up on time and went straight to work, completing the loading in no time and with no stress to us. By the time we reached Southport they were there waiting for us and in the same manner had the truck unloaded in no time at all. The team then proceeded to help in setting up things for us and nothing was to much trouble. All this was done with kindness and good humour. We were delighted with our experience with Ransom Interstate and have no problem in recommending them to anybody looking for honest and dependable removal work. We thank them greatly and regard them now as friends, wishing them every success. Malcolm Shillabeer.

These folks do what they say they'll do.....fantastic customer service, communications, followup, friendliness, promptness! Highly recommended!! Would use them again in a heart-beat.

We couldn't rate Ransom Interstate more highly. Vicki and Heath, and their team were exceptional. They arrived on time and worked extremely hard all day. All of our possessions arrived in perfect condition - and we had a lot marked Fragile. On top of the exceptional service, they are delightful people who went the extra mile making what is a stressful time so much easier for us. We are so pleased that we chose Ransom and highly recommend them.

Would hire ransom again, they have great service and careful respectful workers. Never had a doubt

I had a very pleasant experience with ransom, they carefully moved all my items to the allocated rooms without hesitations, all my fragile items, all came back in one piece, there service was incredible, I would recommend ransom to my friends and family without a doubt.

Just like to say a big thankyou to Vicki-Maree and her team for the move. You guys lived up to everything you claimed to be and some!!! Will most diffidently recommend and will be using you again for all future moves. Thanks Again

The team was fantastic and very helpful. They were also very friendly and easy to talk to which is great when your spending so much time on a move!

Great people doing a great job.Thank you very much

Fantastic. Highly recommend..... Lovely Family business, very friendly, professional service.

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Heath & Vicki and their offsiders were caring and considerate - I really appreciated their help in a tight situation! I was surprised at what they could achieve as there were several oversized pieces of furniture.

Communication was great with Vicki, kept us informed throughout the journey. Great value for money. Owner operators take pride in what they do. Will use these again for our next move.