Communication was great with Vicki, kept us informed throughout the journey. Great value for money. Owner operators take pride in what they do. Will use these again for our next move.

Heath & Vicki and their offsiders were caring and considerate - I really appreciated their help in a tight situation! I was surprised at what they could achieve as there were several oversized pieces of furniture.

N/a

Fantastic. Highly recommend..... Lovely Family business, very friendly, professional service.

Great people doing a great job.Thank you very much

The team was fantastic and very helpful. They were also very friendly and easy to talk to which is great when your spending so much time on a move!

Just like to say a big thankyou to Vicki-Maree and her team for the move. You guys lived up to everything you claimed to be and some!!! Will most diffidently recommend and will be using you again for all future moves. Thanks Again

I had a very pleasant experience with ransom, they carefully moved all my items to the allocated rooms without hesitations, all my fragile items, all came back in one piece, there service was incredible, I would recommend ransom to my friends and family without a doubt.

Would hire ransom again, they have great service and careful respectful workers. Never had a doubt

We couldn't rate Ransom Interstate more highly. Vicki and Heath, and their team were exceptional. They arrived on time and worked extremely hard all day. All of our possessions arrived in perfect condition - and we had a lot marked Fragile. On top of the exceptional service, they are delightful people who went the extra mile making what is a stressful time so much easier for us. We are so pleased that we chose Ransom and highly recommend them.

These folks do what they say they'll do.....fantastic customer service, communications, followup, friendliness, promptness! Highly recommended!! Would use them again in a heart-beat.

On March 20th 2018 my wife and I moved home from Wellington Point Brisbane to Southport on the Gold Coast. Aged in our seventies and myself of nervous disposition we we were dreading moving. Not knowing which removalist to use we went online and were directed to Ransom interstate. I completed the inventory on the website (easy and straightforward) and was rewarded not long after with a phone call from Vicki which was lovely both in her helpfulness and her enthusiasm and good nature, so I knew this was the company for us especially as we were quoted for the full work and not the dreaded hourly rate used by others. On the day of moving she and Staff turned up on time and went straight to work, completing the loading in no time and with no stress to us. By the time we reached Southport they were there waiting for us and in the same manner had the truck unloaded in no time at all. The team then proceeded to help in setting up things for us and nothing was to much trouble. All this was done with kindness and good humour. We were delighted with our experience with Ransom Interstate and have no problem in recommending them to anybody looking for honest and dependable removal work. We thank them greatly and regard them now as friends, wishing them every success. Malcolm Shillabeer.

Best moving experience we've ever had! Vickie and her team were fantastic throughout our complicated move from rural Mackay to Brisbane. Nothing was too much trouble and they were the most reasonable price. Having the free set up service on delivery was awesome, not having to put our bed together after a huge couple of days was sensational. Thanks team

The Ransom Interstate team were fantastic. We relocated from Sydney to the Sunshine Coast of QLD. From the first conversations with Vicki, communication was always terrific. The team arrived punctually, explained what they were going to do, kept us politely informed of any potential issues (e.g. gas bottles), were always courteous, worked hard and even vacuumed the old house before they packed our vacuum cleaner and left. The team delivered and unloaded at a storage unit in QLD for us. Unfortunately the storage company had not set things up correctly, but Vicki communicated with us, got in touch with the storage company and solved the problem. Ransom Interstate really go the extra mile in customer service. There was never a hint of hidden extras. They made a commitment and despite issues at the other end that they did not create they stuck to their word. Vicki and the removal team were a delight to deal with and I highly recommend them as great professionals with outstanding integrity.

Awesome service highly recommend anyone moving interstate or locally. They moved all our stuff including a spa safely and secure to our new destination. Thanks Vicki and team.

Friendly people

Great service provided. They were on time, did the job in the time frame they said they would. Friendly service and looked after our goods. Would definitely recommend and use again.

A big thanks to Vicki and team for a stress and hassle free move. It was a very efficient service which i highly recommend

Above and well beyond service provided by the team at Ransom Interstate Removalist. Professional, friendly and punctual. The care and service we received from the team you simply won't get with other companies. When it comes to customer service Ransom have set the bench mark. A family owned and operated business that cares about the customer and customer needs. We can't thank Ransom enough for making our move from Central NSW to QLD hassle free from start to finish. A big thank you from the Rice family.

Our removal from Medowie in NSW to Cabbage Tree Point, Steiglitz QLD overnight was brilliant. On time, no damage, all promises met, and really nice people to deal with. Everything was unloaded and essential items set up for my wife in approx. 2 hours this morning. Thank you Vicki, Heath and Dyson! See you in 2 years for the next one! Best regards. Jim Baylis

I could not have been happier with the service we have had ! They were a pleasure to work with.... from day one when they first rang me , until today ...when they made a huge removal go so smoothly. We have a very difficult access but nothing was too much trouble for them. I would not hesitate to recommend their services to anyone! They were brilliant!!!

well done Heath and Vicki for a doing an awesome job! would definately recommend!

Great service. Great communication. Highly recommend this family own company to transport your goods.

The two men that moved us were the best

Great mover.

Excellent service 100% recommended.

Excellent service all round! Vicki and the boys provide a very professional and personalised service. We had a few pretty heavy pieces to move and it was all done without any drama....and a sense of humour! We would definitely recommend Ransom to anyone, and would use them again. Thanks so much guys!! Regards Carl and Teena, Injune

I found the removalists very polite and courteous. They did go to great lengths to complete delivery. I would recommend their service to anyone wishing to have a stress free move.

We are so pleased that we chose Ransom Interstate. Vicki, Heath and the team were exceptional, working extremely hard all day to provide a great service. They were careful with our belongings and very polite and respectful to us. These are caring people who went out of their way to make this stressful time a bit easier for us. We highly recommend them.

Had an overall horrible experience with these guys. Originally they all seemed so nice. Good news is most things were in good condition, which is a big deal when you're moving, so they get a fair 4 stars for that (I would give 4.5 even if it was possible). In summary, here are the issues: Punctuality - 4 hours late upon arrival to pack and pretty unapologetic about it - Items arrived in new location 2 whole days later which through our entire month off. We had chosen this company because of the two-day arrival time since our timelines were very tight. I get that sometimes unforeseen circumstances happen but I would say go with a bigger company that can mitigate these things because with these guys, you’re only relying on the one truck and the one crew. I think two of them were sick as well – but again – business is business – there should be back up plans for these kinds of things. The customer should not have to pay for it. Service Overall: - One of the packers was not as careful and seemed to not follow instructions from his boss. - Heath (who’s the boss onsite) took instructions from me but not sure if he relayed them? I asked specifically for my bags and shoes to be packed in a certain way and Heath was all over it, but to my surprise, they were thrown in boxes as is! - The boss (Heath) should've probably had more oversight as these guys definitely needed someone more experienced to give some direction. I had to get involved with a few items to ensure they don’t break or scratch - They didn’t show up with hanging boxes to pack as promised– so had to put fancy dresses in suitcases – I did this myself because I was worried about these dresses - I felt like I was being played overall, which was unfortunate because I got a ‘family business’ feel from them initially. I was quoted for a certain amount and told that I would be charged a certain amount if we go over but then was charged more that I thought I would be for the extra. If you do go with these guys, ensure you get everything in writing and in very specific detail before committing. - In lieu of them being late, I was offered a 3 hour unpacking service, which initially I thought was fantastic and a great help as we were behind by two days already and I was meant to start work soon. Honestly, if this actually happened, all else would have been forgotten! I didn’t ask them to specify exactly what they meant but figured, even if it was just one guy for three hours, that’s huge, or even 2 guys for 1.5 hours. It ended up being about 1 hour and one guy unpacking – which is better than nothing, but a promise made and not kept. They tried to tell me that the 3 hours includes putting beds together, and putting boxes in the rooms but that’s definitely not the case. Those things were part of the initial service and we had discussed those details thoroughly. So did not appreciate that at all. - They managed to lose the washer connectors, and when I asked them where they were, they did go through a few boxes and gave a good look, but they were still lost nonetheless. In the process, the one guy (black hair) had a few angry outbursts which is completely unacceptable. He punched a box, emptied contents of a box on the floor in anger and also threw some comments at me. I think he was at fault and was angry at the situation – but no need to take it out on the customer. Communication: - Communication with Vicky (who was offsite) was good, but with Heath, it was horrendous. Long story short, he would communicate to us at the beginning and then eventually disappear, leaving us with two very young and inexperienced guys. - At the end, I was surprised they were leaving so early, especially since I was promised more time and the washer connectors were lost, so was looking for Heath to speak to him but he totally ignored me on multiple occasions which was so awkward. Eventually, they sent one of the guys (blond one) to say sorry for the inconvenience but we have to go and left quickly. I will say this: this guy was the best out all of them. Very polite, and worked very hard!