Jennie posted a local removalist job on the 2nd of Feb 2018, moving from Patterson Lakes VIC to St Kilda East VIC. Jennie selected Reliable Discount Movers Pty Ltd for the job
The truck sent was far too small for the quote information that I provided on the findamover.com.au website. I ended up having to move half of my belongings myself. I specifically hired movers so that I didn't have to do this. One of the movers spent the whole time whinging about how annoying it was that I was moving to a first floor apartment and he'd rather be at home with his dog on a Saturday night. I had to ask on multiple occasions that the movers please add more things into the truck and not leave things behind, as that's what I hired them for, to move my things. The mover who was there on his first day at work kept on sitting down and playing with his phone when he thought I wasn't looking, or the other guy who was supervising him wasn't looking. He was also quite dusty and kept on sitting on my furniture.
The movers arrived just after 2:30pm, finished as I was making my payment at 7:30pm (everything was moved in by the end of the 2 minute phone call) and I was charged until 8pm. That is NOT ok.
As things were being moved upstairs, by furniture was smacked continually against the metal railing, my $6000 mattress was dragged across concrete and the movers complained endlessly about how heaving everything was. Not only has this damaged my furniture, but it also damaged the railing in my new apartment building! When packing boxes into the truck, the movers stacked and unstacked them at least three times, wasting at least 30 minutes, when they should have just stacked everything correctly in the first place. One of the wheels and a balance leg has been broken off the bottom of my fridge due to the movers careless actions.
1.25 out of 5
1/5 Care of goods
1/5 Service as described