Beverley posted a interstate removalist job on the 12th of Nov 2019, moving from Wongaling Beach QLD to Clayton VIC. Beverley selected Roadways Removals P/L for the job
Totaly disgusting experience no comunication with extreme movers who were the worst company ever most of my boxes were damaged on arrival and lots of my things broken beyond repair .I thought I was dealing with Roadways removals onky to find out a bit too late that they actually just pass the contarcts out to other companies? I will never recommend either removals. I have moved a lot and have never had such a bad experience. They should be ashamed to take money from people totally unsatisfied.when I booked Tash in the office was great that's the only good experience the rest was a disaster
1.75 out of 5
1/5 Care of goods
1/5 Service as described
Beverley, We are sorry to hear your move did not go as well as expected. We must advise that this is the only time we heard anything from you about your move. It would have been nice for you to contact us to see if we were able to assist and help with any problems you had.
Please find below the response to your complaint from the contractor that performed your relocation.
Regards, Roadways Removals
Beverley’s boxes were packed extremely heavy, so heavy in fact that 2 of our boys struggled to lift them together. During the switch to the Victoria truck, the boys let the boss know they didn’t want to move the boxes again, due to their weight and the fact that the boxes were not of the best quality. Even the boss checked them and agreed that minimal movement of the boxes was best. So the poor quality of the boxes, along with the weight, of course is going to cause massive strain to the boxes themselves. The boys always move and load all items with care, but can only do so much when boxes are way beyond lifting limit and breaking on their own, due to the weight inside them.
We haven’t received a call from this customer regarding any breakages, nor a call about the boxes.