Karla posted a local removalist job on the 1st of Oct 2020, moving from Teneriffe QLD to Teneriffe QLD. Karla selected Vaz Power Pty Ltd for the job
Move took nearly double the time quoted despite the fact that I had provided a full and accurate inventory, and details description of entrance and exit. Mattress was damaged during move though swiftly and satisfactorily restored once I contacted them. Generally unsatisfactory experience
3 out of 5
3/5 Care of goods
3/5 Service as described
Thanks for your feedback Karla, but that isn’t true at all. We didn’t give you a fixed price for this job, we gave an hourly rate and an estimate based in our past jobs, but you actually had a very hard access at the pick up location and at the drop off as well, long walk with small lifts in both properties, so that isn’t our fault that took more time that YOU WERE planning and not we did say to you that, next time make sure to be more flexible with your budget during a moving process and not try to rush us to finish the job asap. Your matress wasn’t damaged, your matress got dirty inside the truck ( which we tried to sell you the cover matress but you denied that ), so since you didn’t have a cover matress and also didn’t accept one from us, that’s not our responsebility at all, you did contact about that and being not our fault I still came to your house and cleaned that for you, so please don’t say in here that we 3 out of 5 stars in everything because this isn’t the true at all about our service, this is disgusting to read actually. Have a good one.