Sarah posted a local removalist job on the 25th of Mar 2018, moving from Cannon Hill QLD to Eight Mile Plains QLD. Sarah selected WECUBE REMOVALS for the job
I booked this removalist company for 12-2pm Friday 30th March, by 12.30pm that day no one had arrived, when I phoned the contact person for the company they were unsure of who I was and when my booking was. When they called me back they said the removalists would be another couple of hours and that I had booked them to come sometime between 12-2pm which was never communicated to me. The removalist arrived at 2.10pm so not even within the 2 hours. This was a massive inconvenience for myself and my family members who had come to help me. If the company is going to organize a booking to begin sometime within a 2 hour window then that needs to be clearly communicated.
The removalists themselves did a great job and were very efficient. I was given a discount of $5/hour as compensation.
2.25 out of 5
4/5 Care of goods
3/5 Service as described
Thank you for your feedback Sarah.
We sent you the booking confirmation letter to your email. Over the phone, text messages with you and conversation that we had through email, everything is clearly mentioned that boys will be at your place between 12-2pm.
You did not even try to have a look at your job order,messages or email then tried to blame us on the day. This is the fact that Boys gave you a call in advance and arrived at your place on time. And you were the one who asked us to come to your place in the afternoon. Thus, we gave you timetable as 12-2pm arrival.
We gave you already no extra fee for Easter holiday, but you were asking us to give you discount because you were expecting compensate for wasting Easter holiday with your family.
We still remember how happy you were when we gave you $5/hr discount on your price rate.
Thank you so much for your time to leave this feedback for us and we will make sure to improve our communication with our customers.