Dara posted a interstate removalist job on the 12th of Aug 2019, moving from Collingwood VIC to Chermside QLD. Dara selected Xtreme Movers for the job
Oh please stay away from this company. Melbourne to Brisbane. 3 Days late. No accountability. Poor communication and damaged goods. Horror.
They were supposed to arrive on a Friday. I took the day off work. By late Friday afternoon, I still hadn't heard anything, so I called them. "Sorry, we're not going to be there today, we'll be there in the morning".
Saturday comes. I cancel my plans, I stay home. All Day. Still NO CALL, NO ONE ARRIVES. I get a text "we'll be there later tonight". 6pm comes, 7pm, comes, 9pm comes. STILL NOTHING. I call the driver - "Sorry, our truck broke down, we won't come tonight...be there in the morning."
Sunday comes. 10am, 11am. No call. I call the driver "Sorry, it's just not going to happen today". I call the office. No one answers. The owner texts me back saying sorry. I call several times. She won't pick up my call. Later on in the day I get a text saying "Sorry, it will have to be Monday". I say - fine, but it will have to be after 6pm as I can't take another day off work.
Monday. I get a call at 1pm from the driver. "We're here". I'm like "I'm at work", I told your boss. You'll have to come back. At 6pm on Monday, the truck turns up. They open the truck and it's one of those worst nightmare situations. The boxes are everywhere, scattered. "Is this yours? We don't know". "If you find anything broken, just take a photo of it and the office can deal with it".
Poor service on every level. Unacceptable. Stay away.
1 out of 5
1/5 Care of goods
1/5 Service as described