Bronte posted a local removalist job on the 17th of Sep 2017, moving from Dee Why NSW to Marrickville NSW. Bronte selected ZOOM Removals for the job
Communication/service as described - Repeatedly told them we were on the 3rd floor with stairs only in case there would be a fee. They never said there would be, but on the day they tried to charge us $100 for stairs which they put down to $70. Also didn't seem to be any communication between booking with the office and their movers.
Quote on here was $90/hour including GST but on the day they charged us $43/half hour +GST ($47/half hour, $94/hour). They also said they offered 10% off for booking online with their website which is why we booked that way. They didn’t take 10% off.
The men they sent were nice and physically capable but the three of us moving out felt like we did more work than them.
Estimated time was 3 hours - Took us 5 hours total, with 3 of us helping move from the old place and 6 of us unloading to the new place (plus their 2 men). We expected it to take longer than 3 hours as the drive itself took about hour (Dee why to Marrickville) but with so many people helping this felt like a long time...
Also didn't bring any tape or anything and used the rest of ours to tape down draws etc. which meant we couldn't move the rest of our stuff the next day as we couldn't tape our boxes.
Care of goods - everything was perfect. No marks on anything. We opted not to let them take any of our glass items as they didn't offer any padding, and they seemed really unsure about taking it.
Punctuality - said they'd be there anytime between 11 am and 3 pm... got there about 12:30 which was good. Wish they could have offered a specific time but we did book pretty last minute.
Overall not saying the service was bad, but the costs were unclear and by the time they we’re at the house we felt like we had no other option than to pay it, and get it over with.
3.50 out of 5
5/5 Care of goods
1/5 Service as described
Thank you for taking the time to review our service. We appreciate all of the points listed above, feedback like yours is valued and much appreciated. - Zoom Removals