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ZOOM Removals

4.50 from 18 reviews


Phone:
(02) 9157 5500
Address:
Suite 3, 423 King Georges Road Beverly Hills
Beverly Hills NSW 2209
Website:
www.zoomremovals.com.au/
ABN:
69 164 490 895

Zoom Removals is a trusted Sydney-based removalist company — we move homes, offices, businesses and factories locally, regionally and interstate. We have 25+ rock-solid years of experience behind us and a glittering track record of 9000+ successful moves every year. We are justifiably proud of our blue-chip reputation and our position as one of the first removalist companies in Sydney to offer a premium service with affordable rates. In fact, we are the highest rated Sydney local, country and interstate removalist on Google and fully accredited by the Australian Furniture Removers Assoc. Since 2008 our mission has been quality assured furniture removals for home and office at incredibly affordable rates. Our professional experienced removalists and versatile modern fleet make moving a breeze.

Area Serviced:
New South Wales

In business since:
2008
Number of vehicles:
11 - 20
Number of staff:
40 - 50
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
PayPal

Accepted Payment Terms:
Part Payment up Front

Reviews for ZOOM Removals

The below reviews have been provided by customers who have found ZOOM Removals through this website and have left feedback on completion of their job.



Dan Lawson posted a local removalist job on the 8th of Feb 2016, moving from Cronulla NSW to Waterloo NSW. Dan Lawson selected ZOOM Removals for the job

Dan Lawson's Feedback:
The team arrived to the minute as arranged. They were fast, efficient, polite and careful. Small mix up in pricing which was quickly corrected by the office. Would use again. Thanks

4.75 out of 5
5/5 Communication
5/5 Care of goods
4/5 Service as described
5/5 Punctuality
Response
Hi Dan, Thanks for the great feedback. It was a pleasure serving you and we look forward to assisting you in the future.
Elizabeth posted a local removalist job on the 23rd of Feb 2016, moving from Ettalong Beach NSW to Hornsby NSW. Elizabeth selected ZOOM Removals for the job

Elizabeth's Feedback:
They did well-meaning, the job got done and my furniture was well rapped and came back in one piece, however, one of the two men we asked to help out just decided to stop helping bring up furniture and the other was sweating it out alone, the job was quite slow to finish up. Slightly disappointing

3.50 out of 5
2/5 Communication
5/5 Care of goods
3/5 Service as described
4/5 Punctuality
Response
Hi Elizabeth, I am sorry to see that you are not entirely satisfied with the service. You are most welcome to contact me to discuss this in further detail over the phone on 1300 157 448 or via email at info@zoomremovals.com.au Thank you for taking the time to post your feedback. Yours sincerely, Ellena Customer Service Manager Zoom Removals
Ellen posted a local removalist job on the 23rd of Mar 2016, moving from Bardwell Park NSW to Panania NSW. Ellen selected ZOOM Removals for the job

Ellen's Feedback:
They were fantastic. I was very happy with the prompt communication from the office, booking process was fairly simple and although they were more expensive than the other quotes I received, the guys on the day were more hard working that we could have ever imagined. They were friendly, polite and really went out of their way to make sure my husband and I were happy the whole time. In particular, they took extra care of our paintings and fragile items. Nothing was damaged and the move was done in good time.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Ellen, Thank you for taking the time to leave us your feedback. We really appreciate it and hope you have settled in to your new home nicely.
rukaya posted a local removalist job on the 29th of Mar 2016, moving from Sydney NSW to Sydney NSW. rukaya selected ZOOM Removals for the job

rukaya's Feedback:
These guys were the best!! The Team have been super friendly from the start getting my quote to the booking. The guys who came on the day absolute professionals and super friendly. They arrived on time, did not waste any time and got the job done quicker then i planed for. I highly recommend Zoom.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Rukaya, Thank you very much for leaving us your review. We are pleased that you were satisfied with our service.
Anastasia posted a local removalist job on the 29th of Mar 2016, moving from Revesby NSW to Padstow Heights NSW. Anastasia selected ZOOM Removals for the job

Anastasia's Feedback:
I used Zoom Removals for my recent relocation and they were excellent!! From my initial inquiry I was contacted within minutes and the booking process was quick and easy with the friendly staff. The boys turned up on time and didn't waste anytime loading my furniture into the truck, they were friendly and funny, made me feel at ease straight away! The service was brilliant and they even wrapped my mattress and fridge for free!! I will definitely be recommending Zoom Removals to my family and friends and will use them again in the future. 5 stars all the way!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Anastasia, Thank you very much for leaving us this detailed review. We are very pleased that you were satisfied with our service.
Derrick posted a local removalist job on the 30th of Mar 2016, moving from Sydney NSW to Carlton NSW. Derrick selected ZOOM Removals for the job

Derrick's Feedback:
Efficient, courteous and moved within the alloted time. Will call them again for the next move.

4.50 out of 5
5/5 Communication
4/5 Care of goods
5/5 Service as described
4/5 Punctuality
Response
Hi Derrick, Thank you very much for your kind words. We are pleased that you very satisfied with our service
Ricardo posted a local removalist job on the 30th of Apr 2016, moving from Epping NSW to Petersham NSW. Ricardo selected ZOOM Removals for the job

Ricardo's Feedback:
Very efficient and reliable service!

4 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
4/5 Punctuality
Response
Hi Ricardo, Thank you very much for taking the time to submit your feedback. We are pleased to know that you were happy with our service.
Phil posted a delivery job on the 1st of Aug 2016, moving from North Ryde NSW to Chatswood NSW. Phil selected ZOOM Removals for the job

Phil's Feedback:
all good

4.25 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
5/5 Punctuality
Response
Hi Phil, Many thanks for taking the time to leave your feedback. We are pleased that you were satisfied with our service.
Sam posted a delivery job on the 23rd of Aug 2016, moving from Colo Vale NSW to Dulwich Hill NSW. Sam selected ZOOM Removals for the job

Sam's Feedback:
Great service, lovely blokes, but they were very late and there wasn't any reasonable excuse for that given where they travelled from. I had made a really big point of how important it was for them to come at 7am at the very latest so I could get to work and their lateness was a really big problem for me... having said that, they were really efficient, really friendly and really careful with our belongings. I think the communication with the office is to blame as I asked really clearly to have my situation explained to the driver prior to the job.

4.25 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
2/5 Punctuality
Response
Dear Sam, Thank you very much for taking the time to submit your feedback. I can confirm that the office staff had booked your job for a 7am start as requested however due to the long distance of travel (over 1.5 hours) to your pickup location combined with some unfortunate road incidents it was regrettably unavoidable that the removalists did not arrive on time. We appreciate that this was disappointing and we do apologise for the inconvenience. I would also like to thank you for kind words in relation to the other aspects of your job and we wish you all the best for the future.
Adam posted a local removalist job on the 30th of Sep 2016, moving from Revesby NSW to St Helens Park NSW. Adam selected ZOOM Removals for the job

Adam's Feedback:
This was the best removalist experience I've ever had! Zoom Removalists called me straight away to set everything up and on the day Sam and his team were quick, careful and very professional. I will certainly be using Zoom Removalists again!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
HI Adam, Thank you so much for your compliments! We very much look forward to assisting you in the future.
Pamela posted a local removalist job on the 28th of Oct 2016, moving from Port Kembla NSW to Neutral Bay NSW. Pamela selected ZOOM Removals for the job

Pamela's Feedback:
Danny & Frank from Zoom were fabulous. Nothing was too much trouble & they kept up a very fast pace all day. Such wonderful men & always considerate and smiling. Thank you. Pam

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Pamela, Many thanks for taking the time to leave your feedback. We are pleased that you were satisfied with our service and we look forward to assisting you again in the future.
Bethany posted a local removalist job on the 12th of Nov 2016, moving from Randwick NSW to Alexandria NSW. Bethany selected ZOOM Removals for the job

Bethany's Feedback:
The movers at Zoom were very friendly and on time in the morning. They completed the move quite quickly and were courteous and polite throughout. However, they definitely rounded up at the end and added an extra half an hour's fee. They finished just under three and a half hours and charged us for four.

4.25 out of 5
4/5 Communication
5/5 Care of goods
3/5 Service as described
5/5 Punctuality
Response
Dear Bethany, Thank you very much for taking the time to submit your feedback. I would like to clarify that we do charge on a competitive half hourly rate basis which ultimately saves the customer money as we don't round up to the hour. For Sydney metro jobs, rather than charging travel to and from our base, we simply charge a flat rate half hour call out fee and this is explained at the time of quote and included within the confirmation email. We do appreciate your kind words towards the removalist crew and thank you for giving us the opportunity to clarify the charges. Yours sincerely, Ellena Customer Service Manager Zoom Removals
Elizabeth posted a local removalist job on the 28th of Nov 2016, moving from Blacktown NSW to Illawong NSW. Elizabeth selected ZOOM Removals for the job

Elizabeth's Feedback:
Great service, super friendly guys, did arrive an hour before estimated time (miscommunication from their admins side).

3.75 out of 5
2/5 Communication
5/5 Care of goods
4/5 Service as described
4/5 Punctuality
Response
Hi Elizabeth, Thank you very much for taking the time to submit your feedback. In regards to the removalists arrival time, I do apologise If this was not clearly communicated to you. You are most welcome to contact me on 1300 157 448 should you wish to discuss this further, Thanks again and we hope you have settled into your new home nicely. Yours sincerely, Ellena Customer Service Manager Zoom Removals
Jeremy posted a local removalist job on the 16th of Jan 2017, moving from Kingsford NSW to Tamworth NSW. Jeremy selected ZOOM Removals for the job

Jeremy's Feedback:
Danny and his team were amazing. Job ended up being bigger than planned (and consequently more expensive) but the guys were great.

4.25 out of 5
4/5 Communication
4/5 Care of goods
5/5 Service as described
4/5 Punctuality
Response
Hi Jeremy, Thanks for your review. We hope you are now settling into your new home and we look forward to assisting you in the future.
Linda posted a local removalist job on the 5th of Jun 2017, moving from Rockdale NSW to Barrack Heights NSW. Linda selected ZOOM Removals for the job

Linda's Feedback:
Moving is usually a very stressful experience. From the very beginning it felt right using Zoom Removals. They have friendly and help full staff on the phone. The booking was easy. They kept in touch constantly. I would like to thank Moey and Mike today for a very difficult move from a third floor unit. I had a huge fridge and they got it down a very tricky staircase. Not to mention a big TV Unit and Bookcase. Thank you Zoom Removals. I will be using you again, the next time I move.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Linda, thanks for taking the time to submit your review - We appreciate that you have reviewed us 5 stars in all areas. - Zoom Removals
Adam posted a local removalist job on the 3rd of Jun 2017, moving from Waterloo NSW to Rockdale NSW. Adam selected ZOOM Removals for the job

Adam's Feedback:
Sammi and the guys were on time and super caring with all our items. And made sure we were happy every step of the way and just told us to let them know whatever we needed done. Thanks heaps guys!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Adam, Thanks for the great 5 star rating and feedback. We will pass on to all of those involved with your move and hope to serve you again in the future. - Zoom Relocations
Bronte posted a local removalist job on the 17th of Sep 2017, moving from Dee Why NSW to Marrickville NSW. Bronte selected ZOOM Removals for the job

Bronte's Feedback:
Communication/service as described - Repeatedly told them we were on the 3rd floor with stairs only in case there would be a fee. They never said there would be, but on the day they tried to charge us $100 for stairs which they put down to $70. Also didn't seem to be any communication between booking with the office and their movers. Quote on here was $90/hour including GST but on the day they charged us $43/half hour +GST ($47/half hour, $94/hour). They also said they offered 10% off for booking online with their website which is why we booked that way. They didn’t take 10% off. The men they sent were nice and physically capable but the three of us moving out felt like we did more work than them. Estimated time was 3 hours - Took us 5 hours total, with 3 of us helping move from the old place and 6 of us unloading to the new place (plus their 2 men). We expected it to take longer than 3 hours as the drive itself took about hour (Dee why to Marrickville) but with so many people helping this felt like a long time... Also didn't bring any tape or anything and used the rest of ours to tape down draws etc. which meant we couldn't move the rest of our stuff the next day as we couldn't tape our boxes. Care of goods - everything was perfect. No marks on anything. We opted not to let them take any of our glass items as they didn't offer any padding, and they seemed really unsure about taking it. Punctuality - said they'd be there anytime between 11 am and 3 pm... got there about 12:30 which was good. Wish they could have offered a specific time but we did book pretty last minute. Overall not saying the service was bad, but the costs were unclear and by the time they we’re at the house we felt like we had no other option than to pay it, and get it over with.

3.50 out of 5
3/5 Communication
5/5 Care of goods
1/5 Service as described
5/5 Punctuality
Response
Hi Bronte, Thank you for taking the time to review our service. We appreciate all of the points listed above, feedback like yours is valued and much appreciated. - Zoom Removals
Andrew Sanderson posted a local removalist job on the 3rd of Mar 2018, moving from Liberty Grove NSW to Chippendale NSW. Andrew Sanderson selected ZOOM Removals for the job

Andrew Sanderson's Feedback:
Great hard working movers. No breakages and careful drivers. Very happy with the service.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Andrew, Thank you for taking the time to review our service. We are so pleased you were happy with the move. - Zoom Removals