Find a Mover acts as an online hub to connect Service Customers to the Service Providers by facilitating the distribution and publication of user submitted information.
HOW FIND A MOVER WORKS?
FIND A MOVER acts only as an online hub to connect prospective Service Customers needs to the services of the Business Service Providers by facilitating information between the two parties. Providers receive customer input information regarding their potential job and can voluntarily choose to accept and offer a quote estimate to potential Service Customers and enter into transactional agreements with to offer Services but not limited to Logistic Services. Should you choose to enter into an agreement with a customer you agree these agreements will be subject to the your own Terms and Conditions.
Such transaction agreements are bound only between the Customer and the Provider and both parties acknowledge that FIND A MOVER acts only as a neutral facilitator and has no direct participation in these agreements.
You acknowledge and accept that FIND A MOVER runs its own complex algorithm to provide the most suitable match for job leads between Service Providers and Service Customers, in no way does FIND A MOVER guarantee there will be jobs nor do we guarantee that Business Service Providers will be matched to all job leads. FIND A MOVER reserves the right to update and change the algorithm at any time.
You acknowledge and agree that you will NOT use the Website for purposes other than its intended use including the attempt to copy, reverse engineer or reconstruct any part of or other versions of the Website in any type of platform for self-gain unless you have written consent from FIND A MOVER.
To access certain customer support features you are required to submit personal identifiable information about yourself and compliance documents and agree to any information you provide to FIND A MOVER will always be correct, accurate and kept up to date.
You agree to take personal accountability and responsibility for maintaining the confidentiality of any username, passwords and personal identifiable information you may need to access the Website or retrieve such information and therefore agree to notify FIND A MOVER immediately of any unauthorised use of your account and any other breach of security.
As the user of the account you will be responsible for all activities that take place under your account with or without your knowledge and whether or not you have notified FIND A MOVER of any unauthorised use.
CODE OF CONDUCT
By interacting and participating in the Services of FIND A MOVER you agree to:
Must not use the FINDAMOVER Website to:
- Conduct, promote or provide information about illegal activities;
- Mislead, abuse, harass, threaten, defame or otherwise offend others;
- Engage in or promote any surveys, contests, pyramid schemes, unsolicited emails or spamming;
- Impersonate or create a profile for someone else or entity other than who you represent;
- Solicit passwords or personal information for malicious intent;
- List any jobs that are fictitious, phony or bogus that may lead other Service Providers believing it is a legitimate job;
- Not to engage in the following prohibited activities such as:
- Copy or Mirror any part of the FIND A MOVER Website without prior written consent to do so;
- Using robots, spiders, other devices or processes to trawl the Website to collect information in any way;
- Modify, translate, sell, disassemble or reverse engineer and part of the FIND A MOVER Website and its Services with exception only permitted by law;
- Using references to FIND A MOVER to direct other people to any other website unless you have written authorization to do so.
As a Business Service Provider you agree to:
- Only list accurate information in relation to your entity and the services you provide.
- Not to mislead customers and submit bogus or ingenuine quotes and only to submit genuine quotes as accurately as possible based on the information provided for each job lead.
- Only post honest and fair comments in response to the feedback from Service Customers by conforming to the Review Guidelines;
- Treat any personal information relayed onto you from FIND A MOVER on behalf of Service Customers regarding a potential job as private and confidential;
- Forbidden to on-sell or pass on Service Customer's personal information to other companies without consent from FIND A MOVER or the Service Customer;
- Provide all the services that you have quoted for as a company listed on FIND A MOVER and NOT SUBCONTRACT out.
- You are in fact a Business Service Provider providing a service in logistics and not a Broker or Booking Agent who will on-sell jobs or subcontract out to other Business Service Providers;
- Become solely responsible should you choose to enter into a transactional agreement with a Service Customer and offer any work to complete under that agreement;
- Become solely responsible for keeping up to date your legal requirements in running a business including but not limited to insurances, Australian Business Number, Taxes, Business names;
- Represent yourself as an entity and in no way do you represent FIND A MOVER when you contact a potential Service Customer.
- Not pose as a Service Customer listing a fictitious, phony or bogus job in an attempt to leave false reviews.
- Not pose as a Service Customer in an attempt to list jobs on the Website to subcontract to other Business Service Providers for financial gain or any other reason.
- Not repost jobs originating from FIND A MOVER to the FIND A MOVER platform itself any other third-party platform.
FIND A MOVER has no obligation to monitor any members' use of the Website. However, we reserve the right to audit, monitor, retain and disclose any information necessary at times to satisfy any Government, State and Federal Law.
Fees for Business Service Providers
It is free to join FIND A MOVER and create a business profile, list services to be offered and browse prospective job leads from Service Customers. However, FIND A MOVER charges various premium monthly renewal subscription plan fees in exchange for access to member areas and a certain number of FIND A MOVER Credits Points to be used when Business Service providers quote on, respond to prospective job leads, directly contact and enter into transaction agreements with Service Customers through the Website. Business Service Providers are able to top-up FIND A MOVER Credits by purchasing set credit packs for use on FIND A MOVER once credits are exhausted before the next renewal cycle begins provided that their subscription is active and subscription payments are up to date. FIND A MOVER Credits do not have an expiry date while the subscription is active and FIND A MOVER reserves the right to set or amend the duration for when such credits expire. Any reinstating of Credits will be done at the sole discretion of FIND A MOVER and any unused FIND A MOVER Credits are non-refundable and forfeited at the end of the subscription term. FIND A MOVER may in the future offer additional services of benefit to Business Service Providers and reserve the right to charge fees for such Services.
Automatic Renewal Policy
In order to provide uninterrupted service, FIND A MOVER will automatically renew all paid subscriptions for services 24 hours prior to subscriptions expiring. Prior to purchasing we will always inform you of the renewal periods and communicate this via your previous invoice. You acknowledge and agree that your account is subject to automatic renewal described here on in. You agree to pay all fees incurred to your account based on FIND A MOVER's fees structure and billing terms. For any reason, if FIND A MOVER cannot charge your credit card or secure payment through other payment methods successfully prior to the expiration of your subscription. FIND A MOVER reserves the right to enter your account into a grace period at which access to your account and Services will be limited or terminated. By entering into a subscription service, you are consenting FIND A MOVER to bill you all the fees and charges that apply when using this Website. These fees and charges will be billed directly to your credit card or other payment method presented at the time of purchasing a subscription service. If you do not wish to renew automatically, you may at any time cancel your subscription no less than strictly 3 days prior to the renewal date to avoid getting charged for the next renewal cycle.
Three Strike Policy
In the event where multiple Service Customers file a complaint towards a Business Service Provider in regards to not following through with the transactional agreement, rude, offensive behaviour, vulgar or profane language or in any way a measure of conducting their business unfairly towards Service Customers, a Strike will be marked against the Business Service Providers account. If a Business Service Provider re-offends three times, FIND A MOVER reserves the right to restrict access to or terminate the account of the particular user. Re-instating any accounts will be entirely at the sole discretion of FIND A MOVER. FIND A MOVER reserves the right in a case by case basis or under any extreme case to immediately cancel, suspend or terminate any Service Providers account with or without any notice to ensure the protection of it's users.
You may at any time cancel your registration or subscription to any of FIND A MOVER’s Services or renewal period by submitting a cancellation request strictly no less than 3 days prior to your auto renewal billing date. You can submit a cancellation request by phone or in writing to FIND A MOVER’s contact details. At which case, your subscription will terminate immediately or at the end of the subscription term for which you have paid. Any unused Credit Points will cease upon subscription cancellation or termination.
Any cancellation requests with less than 3 days' notice prior to the auto renewal billing date will not be processed until the next billing cycle.
Any account cancellations will be effective immediately or at the end of the subscription term for which you have paid.
Month-to-Month subscription purchases and renewal periods are final and are strictly non-refundable.
Customised Term Subscriptions
Customised Term Subscriptions are refundable however only apply to the remaining unused portion of the subscription. Term subscriptions will attract a penalty fee for each of the remaining unused months and will be deducted prior to any refunds being processed. All refunds will take up to 30 days to process.
The penalty fee will be dependent on each plan and calculated based on the difference between the full price month-to-month rate and the lower month-to-month rate based on either the Quarterly, Half Yearly and Yearly subscriptions and will be applied to each of the unused months left in the subscription period.
E.g. If you held a Yearly Subscription plan and cancelled your subscription at the end of month 5. You will have 7 months of unused months eligible for a refund. If the difference between the full price month-to-month rate and the lower month-to-month rate based on a yearly subscription is $20. The penalty fee owing will be $20 multiplied by 7 months.
Penalty Fee = (Month-to-Month Difference x Unused Months)
All refunds processed will incur a $20 admin fee deducted off the total refundable amount.
In a situation where leads provided by FIND A MOVER to Business Service Providers contain incorrect or omitted contact information. FIND A MOVER PTY LTD may offer a refund to such leads at their sole discretion. Leads with undeliverable email addresses AND unreachable phone numbers will be classified as unqualified leads and Business Service Providers. FIND A MOVER PTY LTD however, is not required to refund credits for any reason beyond its control including but not limited to situations where Service Providers cannot contact Service Customers, Service Customers are not interested anymore or change of mind or have posted a job multiple times.
FEEDBACK AND REVIEW FEATURE
FIND A MOVER adopts a user feedback system to provide an overall performance and satisfaction rating of individual Business Service Providers from Service Customers. Whereby Service Customers may voluntarily post comments, compliments, reviews and other opinions regarding the serviceability of the Business Service Providers listed on the Website and where Business Service Providers can respond. By using this feature you agree to post reviews as outlined by the Review Guidelines
As a Business Service provider, you agree that Service Customers whom agree to use your services are able to post such feedback and opinions regarding your customer service and serviceability while conducting your business. All user submitted information for feedback purposes is considered to be non-proprietary and such information is accessible publicly on the Website and FIND A MOVER has the right to use such information without any limitation.
It is expected that users only post comments and reviews that are deemed acceptable, fair, honest and justifiable. FIND A MOVER does not guarantee that all comments and reviews posted will adhere to this obligation. FIND A MOVER reserves the right to audit, hide and withdraw any comments deemed unfair, offensive, unlawful, harmful, profane, defamatory, malicious or equally comparable to protect its' users.
FIND A MOVER owns all intellectual and other proprietary rights associated in the Website and Services including but not limited to the software, profile questionnaires, graphics, photos, videos, sound, any trademarks, copyrighted information and logos (for the most part known as ‘Proprietary Information’). By using the Website, you acknowledge that you are prohibited from posting, copying, modifying, forwarding, reproducing, displaying in public and making commercial use of any other derivative works of the Proprietary Information unless you have prior written consent from FIND A MOVER.
Registered users of FIND A MOVER may submit information when using the Website. Such information is the sole responsibility of the particular person or entity that submitted the information and the consequences of posting it. All submitted information is identified as copyright protected whether it has copyright protection or not with the exception of User submitted Feedback and Reviews. Where copyright ownership belongs to a Third Party, you are obligated to attain the necessary rights before using such information.
You acknowledge by voluntarily submitting information or content to the profile pages or common areas of the Website you certify you have the right to grant and therefore expressly grant FIND A MOVER with an irrevocable, perpetual, royalty free license to use, communicate, reproduce and publicly display for commercial purposes and any other purposes all the information you have submitted.
FIND A MOVER may from time to time use your email address to send you messages notifying you of any important changes to our Services or special offers and promotions. If you have voluntarily provided us with your telephone number, we may use this as an alternate source of contacting you regarding our Services. If you do not want to receive such email messages or telephone calls you can notify us with our contact information at the end of this agreement or from the contact us page.
THIRD PARTY WEBSITES/ADVERTISING
The Website may introduce links to websites of third-parties' businesses, including without limitation advertisers. FIND A MOVER has no control over these websites and is therefore not responsible for the content including pictures, videos, text, and links of the linked business or advertiser.
These links are provided to you for convenience and by introducing these links it does not imply that FIND A MOVER endorses or accepts any responsibility for the services provided by these businesses and advertisers. Your business dealings with these businesses or participation in the promotions or offers from advertisers are solely between you and the Third Party and FIND A MOVER has no direct or indirect involvement with such dealings. You agree that FIND A MOVER accepts no responsibility for any loss or damages incurred as a result of such dealings.
DISCLAIMER OF WARRANTIES
You understand and acknowledge that the Services is provided on an “as is” and “as available” basis and FIND A MOVER does not accept any responsibility for the prompt or delayed delivery, accuracy or existence of information between users.
FIND A MOVER does not warrant that the Services will be secure, uninterrupted, defect-free or will meet your requirements. Furthermore, will not warrant any information or content obtained from the use of the Website including the facilitation of user submitted information will be correct, accurate or reliable.
You may agree to engage in the Services provided by another entity, your choice to involve yourself in these Services will be subject to separate terms between you and the entity involved. You agree that FIND A MOVER has no selection over which entity you choose to involve and you use these Services at your sole discretion and risk.
LIMITATION OF LIABILITY
You acknowledge and agree that you use FIND A MOVER Services at your own risk and FIND A MOVER will not be responsible for or accept any liability in relation to any direct or indirect damages including but not limited, to loss of profits, loss of data, service interruptions, even if Find a Mover knows of or has been advised of the possibility of such damages. While FIND A MOVER undertakes initial limited screening of businesses registering for the Services, FIND A MOVER accepts no responsibility in relation to the conduct of these businesses towards future users of the Website and Services. Under no event will FIND A MOVER be liable for any damages whether directly or indirectly relating to the conduct of you or anyone else in connection with the use of the Website or Services including but not limited to financial loss, emotional distress, breakage of personal items or other damages resulting from business dealings with other Service Customers or Business Service Providers including Advertisers linked on our Website. You acknowledge and agree that FIND A MOVER makes no representations towards the accuracy of information provided by users of the Website and have no liability to you resulting from incorrect information.
COMPLAINTS AND DISPUTES
If you have an issue or complaint regarding the Website or Service, please consult the Frequently Asked Questions page (FAQ). Following this, if your issue or complaint has not been resolved you could contact us by email OR write to our mailing address below.
FIND A MOVER has no direct or indirect involvement with transactional agreements between Service Customers and Business Service Providers and we only act as a neutral facilitator of information between both parties. Both parties will be jointly responsible to resolve any issues or disputes that may arise as a result from entering into a transactional agreement.
FIND A MOVER treats Complaints with the utmost seriousness and reserves the right to terminate the account of any Service Provider who it deems unprofessional or who it deems does not uphold it's standards to be satisfactory on FIND A MOVER.
FIND A MOVER Suite 1A Level 2 802 Pacific Highway Gordon NSW 2072