10 essential questions to ask when choosing a removalist for your move

When it comes to hiring a removalist for your move, how do you screen to find out who you should use. Here are 10 fundamental questions to help with the screening process so you can find the perfect removalist for you move.

3 min read

When it comes to hiring a removalist for your move, entrusting your belongings to just anyone is a significant decision. To ensure you make the right choice, here are ten crucial questions you should ask a removalist before making your final decision:

1. What is your level of experience?

It is vital to inquire about the removalist's experience, especially if you have valuable or unique items that require special handling. This is particularly important for priceless possessions such as fine arts, valuables, pianos and pool tables.

2. What is included in the quotation?

Before accepting a quote, make sure you have a clear understanding of its scope. Are additional charges applied for insurance or storage, or are these services already included? Verify if packing services are also part of the price.

3. Do you provide packing services?

If you are pressed for time or prefer not to handle the packing yourself, ask if the removalist offers professional packing services. This can alleviate the burden and ensure your possessions are packed safely and efficiently.

4. Can I trust the safety of my valuables?

Seek reassurance from the removalist regarding the security measures they have in place to protect your valuable items. Knowing how your belongings will be safeguarded during transit can provide peace of mind.

5. How will you protect my home?

Inquire about the moving company’s strategies for safeguarding your home against any potential damage during the pickup or delivery process. Some movers may opt to pack furniture within your home before moving it to ensure the protection of walls and other items.

6. What is the estimated transit time?

While not crucial for every move, understanding the estimated transit time is valuable, especially when planning your arrival. This is particularly relevant for interstate moves where timing may be a critical factor.

7. Is insurance coverage included?

Consider insuring your possessions to safeguard them against unforeseen risks beyond the removalist's control. Discuss the insurance options offered by the removalist and ascertain whether they are included in the quote provided. If insurance in inadequate, always check with an insurance broker.

8. How do you handle complaints?

In the unfortunate event that an issue arises during your move, it is essential to know how the mover will handle your complaint. Ensure that the removalist or moving consultant is responsive and committed to addressing any concerns promptly. A reputable removalist should be open to feedback, whether positive or negative.

9. What are my responsibilities before the move?

Clarify the expectations and preparations required of you before the removalists arrive. Removalists may remind you to adhere to the Dangerous Goods Act of 1985. Regarding removals, the Dangerous Goods Act of 1985 may require the removalist to ensure that any dangerous goods in the customer's possession are properly packaged, labeled, and secured during transport. In some cases, removalists may request customers to dispose of certain dangerous goods before they arrive to pack and transport other belongings. Additionally, you might be asked to reserve a parking spot for easy access to your property.

10. Do you have any advice for me?

Before the move, take advantage of the local removalist's expertise and ask for any valuable advice they can offer. They can provide guidance on how to effectively pack your house and protect your belongings if you decide to handle the packing yourself. By asking these ten essential questions, you can make an informed decision and select the perfect removalist to ensure a smooth and stress-free moving experience.