FAQ - Customers

Find a Mover is specifically designed to connect you to the most trusted, quality and reliable businesses in the transport logistics industry. While you could use other directories, classifieds sites or search engines to achieve the same thing. Find a Mover is the number one place where you can quickly and efficiently get a quote without the hassle of picking up the phone and calling around. It’s as easy as filling out some basic details and waiting for the quotes to come in.
It is absolutely FREE for you to list a job on Find a Mover, get quotes from transport companies and accept quotes.
Each service provider has it's own insurance policies. It is best to check with each service provider individually regarding what insurance options they offer before booking their services.
For each moving company that is added to our network of movers, each must specify the types of services they can perform and have the equipment to do so. Find a Mover will only send out your job to related businesses that can perform your work.
It is important to us that you get quality quotes and not inundate you with quotes so you can expect to receive up to 7 quotes for your listed job.
You can expect to receive quotes within minutes. In some case it may take a longer depending on how many transporters match your job request. Your job will stay active for quotes for up to 5 days before it's closed off.
No! You are not obligated to choose or go ahead with any of the quotes that you receive.
Yes! You will be able to contact the moving company for more information once they have sent you a quote.
No. Find a Mover does not select companies for you. It will only alert businesses that can perform your job to send you quotes. So, you are in complete control of the selection process at all times in relation to which moving company you do or do not choose to use.
Absolutely! We encourage you to leave feedback for the moving company that completed the work for you. This will help other customers to choose recommended businesses for their work. Once a job is marked completed, you will have the option to post comments, compliments, criticisms and reviews for the movers. Please see our Terms of Use in regards to Feedback and Reviews.
Any work to be done, agreed upon between you and the business provider will be guaranteed by the business provider under their own separate Terms. Find a Mover does not offer any guarantee of the work completed by business providers, as we only act as an intermediary to connect both parties.
We carefully screens and vet all the moving companies listed on the platform. All moving companies go through a registration process that includes checking their credentials, insurance, and Australian Business Number. However, it's always recommended to do your own research and read the reviews to ensure the reliability of a specific moving company.
Yes! Find a Mover provides only genuine unbiased customer reviews and ratings for each moving company listed on their platform. You can read these reviews on each moving company's profile page to get insights into the quality of service and customer experiences. The reviews help you make an informed decision when selecting a mover.
No! Find a Mover is one of the few moving platforms that DOES NOT take a commission. The platform is completely free for individuals seeking moving services. Users can freely compare quotes, read reviews, and connect with moving companies to make informed decisions about their move, without any additional costs imposed by the platform.