Removal Insurance: Protecting Your Belongings During a Move

When you're moving house, it's easy to get caught up in all the logistics like packing and hiring movers. But don't forget about the safety and security of your belongings during the move. That's where removal insurance comes in. Dive into the world of removal insurance - why it's important, what it covers, and how you can move with peace of mind.

22 min read

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Key takeaways

• Removal insurance is there to protect your belongings during your move, covering what standard home and contents insurance or a removalist's own insurance might not.
• By understanding the different types of removal insurance available and what they specifically cover, including during transit, loading, and storage phases.
• Evaluate your own moving scenario and the value of your items to choose the right level of coverage.
• Compare various insurance options based on coverage, exclusions, and the distance of your move to find the best fit for your needs.
• Costs of removal insurance are influenced by multiple factors like the value of your goods and the type of coverage you choose. Understanding these factors of influence will help you identify what coverage is most important to you. 
• Learn the steps for making a claim, such as documenting damage immediately and thoroughly understanding your policy.
• Be aware of common mistakes, such as underestimating the value of your items or overlooking important policy details, and take steps to avoid them.

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Moving to a new home is an adventure – a chance to start fresh, create new memories, and set up a space that's uniquely yours. But amidst the excitement and busy planning, it’s vital not to overlook one key aspect: the safety and security of your belongings during the move. This is where moving insurance steps in, offering not just an added layer of protection but also peace of mind.

In this comprehensive guide, we will explore the ins and outs of removal insurance, a crucial yet often misunderstood element of the moving process. Many assume their belongings are automatically covered by their mover's insurance or their existing contents insurance policy, but the reality is more complex. Understanding the nuances of insurance can be the difference between a smooth transition and a costly, stressful ordeal should the unexpected happen.

From understanding the basics of what removal insurance is, to navigating the types of coverage available and knowing how to choose the right policy for your needs, we will cover everything you need to know. So, whether you’re relocating with a removalist to a neighbouring suburb or across the country, this article will equip you with the knowledge to make your move as secure and worry-free as possible.

What is removal insurance?

Removal insurance is a specialised type of policy designed to protect your personal belongings while they are being moved from one location to another. It differs from standard home and contents insurance, which typically covers items within your home but not during the process of moving. Removals insurance specifically addresses the risks and potential damages associated with moving, providing coverage for your belongings during transit, and often including loading and unloading phases.

This type of insurance is crucial because it fills the gaps left by other policies. While some might assume that their belongings are covered by the moving company's insurance, this is not always the case. In fact, the coverage offered by moving companies is often limited and may not compensate for the full value of lost or damaged items.

Moving insurance policies can vary greatly in terms of coverage. They typically protect against loss or damage to your items due to accidents, handling errors, and environmental factors during transit. More comprehensive policies may also cover items during loading and unloading, temporary storage if required, and even transit delays.

The essence of moving insurance lies in its ability to provide peace of mind. Knowing that your belongings, from everyday items to precious heirlooms, are protected against unforeseen circumstances can make your moving journey much less stressful. As you plan your move, understanding and choosing the right removal insurance becomes a critical step in safeguarding your belongings.

Why is removal insurance important?

The importance of removal insurance becomes evident when you consider the potential risks and uncertainties involved in moving house. Moving day can be chaotic, and despite the best efforts of professional movers, accidents can happen. Items can get damaged, lost, or even stolen, turning what should be an exciting life event into a distressing experience.

1. Protection against damages and losses - The most obvious reason to opt for insurance is the protection it offers against physical damage or loss of your belongings during the move. This can range from minor damages to significant losses.
2. Limited liability of moving companies - It's crucial to understand that most moving companies have limited liability for loss or damage to your belongings. Their coverage might not reflect the actual value of your items, leaving you under-compensated in case of a mishap.
3. Peace of mind - Knowing your possessions are insured during the move can significantly reduce stress. This peace of mind is invaluable, allowing you to focus on other aspects of your relocation.
4. Coverage for various risks - Moving insurance covers a range of risks, including accidents, theft, and sometimes even damages caused by natural disasters or unforeseen delays, which are not typically covered by basic moving company policies.
5. Financial security - In the event of damage or loss, the financial impact can be significant. Removal insurance helps mitigate this risk, ensuring that you're not out of pocket for replacements or repairs.

Common problems during the moving process

Moving houses is a very dynamic situation and there are elevated risks while your household items and furniture are being loaded, in transit and unloaded. These are some common problems:

1. Damage during transit - Tight access or narrow spots during the loading and unloading process or moved in and out of storage pose a risk to items being damaged during transit.
2. Loss of items - Loss of items is another common issue. While exact numbers vary, industry reports often indicate that a small but notable percentage of moves involve the loss of items.
3. Handling fragile items - Fragile items, such as glassware or electronics, are particularly at risk of breakage.
4. Moving long distances - The risks increase with the distance of the move. For long-distance or international moves, the chance of mishaps can be higher due to the extended handling and transit time.
5. Unpredictable circumstances - Examples of unpredictable events, like sudden weather changes can cause damage to items in transit. For example, a sudden storm during a move may result in water damage to items.

What insurance cover does the moving company have?

When it comes to moving house, the aspect of insurance related to removalist companies in Australia varies and it's important to understand the details:

Removal company insurance

Most reputable removalist companies in Australia will have their own insurance policies. These policies generally cover their liability for loss or damage to your goods in the event of fire, theft, overturn of the truck or in the event of a natural disaster.

However, the level of coverage and the terms can vary significantly between companies.

Basic types of coverage offered by removalists

• Public liability insurance - Covers injury or third party property damage caused by the removal company.
• Transit insurance - Covers damage to goods while in transit, but often limited to certain types of damage and may not cover accidents.
• Workers’ compensation insurance - Covers the removalist’s employees in case of injury during the move.

Limitations of removalist insurance

Removalist insurance may only provide limited cover for damage or loss. For instance, it might not cover damage to items packed by the owner, mechanical or electrical derangement (if an item stops working but isn't visibly damaged), or damage due to unforeseen circumstances like accidents. There is often restricted cover to the value of coverage provided.

Can I buy extra insurance coverage from the moving company?

Moving companies in Australia can offer insurance coverage to their customers, but they must either hold an Australian Financial Services License (AFSL) themselves or be an authorised representative of a license holder. Customers should exercise due diligence in understanding the nature of the insurance offered, the licensing status of the provider, and the terms of the coverage.

Offering insurance products without an AFSL is a breach of the Corporations Act 2001, which governs financial services and products in Australia. This is considered illegal and can lead to significant legal repercussions for the company.

It is important to note that insurance policies offered by unlicensed entities may not be valid, leaving consumers unprotected and at risk. In the event of a claim, consumers might find that the so-called insurance offers no real coverage or recourse.

Consumers may also have difficulty seeking compensation or resolving disputes, as unlicensed providers are not subject to the same regulatory standards and oversight as licensed entities.

Buying third-party insurance

The provision of insurance, including by removal companies, is regulated under the Corporations Act 2001 and supervised by the Australian Securities and Investments Commission (ASIC). Here's how this relates to moving companies providing insurance coverage:

1. Financial services license requirement
• To legally sell or advise on insurance products in Australia, a business must hold an Australian Financial Services Licence (AFSL) or be an authorised representative of a license holder.
• This includes any professional mover that offers insurance policies or insurance advice as part of their services.
2. Removalist companies and insurance
• Many removalists are not directly licensed to sell insurance. Instead, they may partner with licensed insurance providers to offer insurance policies to their customers.
• In such cases, the removalist company acts as a referrer or intermediary, while the actual insurance contract is between the customer and the licensed insurance provider.
3. Customer due diligence
• Customers need to inquire whether the removalist company is authorised to offer insurance and, if so, under whose AFSL they are operating.
• Customers should also verify the credentials and reputation of the insurance provider affiliated with the removalist company.
4. Insurance products offered
• If a moving company is offering insurance, the product should be a legitimate insurance policy, not just a warranty or a guarantee.
• Customers should receive a Product Disclosure Statement (PDS) and a Financial Services Guide (FSG), which are required for all insurance products. These documents provide details about the product, the terms and conditions, and the rights of the insured.
5. Advice and information
• Companies offering insurance products are required to provide accurate and relevant information so that customers can make informed decisions.
• If specific advice is given, it must be in the best interests of the customer and based on the customer’s individual circumstances.
6. Regulatory compliance and complaints:
• Moving companies offering insurance must comply with ASIC regulations, including handling complaints and disputes.

Before hiring a moving company

Before you hire a removalist you should:

• Create an inventory of items being moved and their estimated value, which is crucial for both the removalist's documentation and any insurance claims.
• Before hiring a removalist, ask for details of their insurance coverage, including what is covered, the limits of coverage, and any exclusions.
• Read the terms and conditions carefully to understand your rights and their liabilities.
• Ask about the claims process in case of damage or loss.

Customer’s own insurance

Some home and contents insurance policies may provide coverage for goods during a move, but this is not a standard feature and should be verified with the insurer. Individuals should consider purchasing their own moving insurance, also known as third-party insurance, to ensure coverage for any potential gaps. This type of insurance can typically be arranged directly with an insurance provider or an authorised moving company with an AFSL.

Types of removal insurance

When considering removal insurance for your move, it’s important to know the different types of policies available. Each type offers varying levels of protection and cost, catering to diverse needs and moving scenarios. Here are the most common types of moving insurance:

1. Full-value protection insurance

This is the most comprehensive type of removal insurance. It covers the repair, replacement, or cash reimbursement of any items damaged or lost during the move. It’s based on the declared full value of your belongings, making it a preferred option for those moving high-value items.

Pros:

• • Comprehensive coverage ensures full protection for repair, replacement, or reimbursement.
  • Offers peace of mind, especially for high-value or sentimental items.

 Cons:

• • Typically more expensive than other types of insurance.
  • Requires a detailed inventory and valuation of items, which can be time-consuming.

2. Released value protection insurance

Often the most economical option, this insurance offers minimal protection. It typically compensates based on the weight of the item, not its actual value. For example, a policy might offer $1 per kilogram per item.

Pros:

• • Provides a basic level of protection.

Cons:

• • Compensation is limited as it's based on the weight of the item, not its actual value.
  • Not suitable for high-value items due to minimal coverage.

3. Lump sum value insurance

Ideal for high-value items, this insurance is based on a specific, declared lump sum value rather than the weight of the items. It’s particularly suited for moves involving expensive or irreplaceable items.

Pros:

• • Ideal for covering expensive or unique items.
  • The declared lump sum value simplifies the claims process.

Cons:

• • Can be more expensive due to high-value coverage.
  • Requires accurate valuation, possibly needing a professional appraisal.

4. Transit insurance

Specifically covering the loss or damage of items while in transit, this insurance is crucial for long-distance or international moves. It may not cover loading and unloading, so it's often combined with other types of insurance.

Pros:

• • Risks covered are theft, fire and explosions, collisions and overturning and natural disasters.
  • Particularly useful for long-distance or international moves.

Cons:

• • Generally does not cover loading and unloading phases.
  • Often needs to be combined with other insurance types for complete protection.

5. Storage insurance

If your move includes a period of storage, this insurance can protect your belongings while stored in a storage facility. It's important if there's a gap between moving out of your old home and into your new one.

Pros:

• • Covers belongings while in storage, with flexible coverage duration.

Cons:

• • Additional expense on top of other moving-related costs.
  • Coverage details can vary significantly between policies.

6. Specialised item insurance

Some insurance policies offer moving cover for specific types of items, like antiques, fine art, or electronics. These policies are tailored for items that require special handling and carry a higher risk.

Pros:

• • Tailored specifically for items like antiques, art, or electronics.
  • Addresses the special care and handling needs of such items.

Cons:

• • Often more expensive due to the nature of the items covered.
  • May require professional appraisals or specific documentation for valuation.

Understanding these different types of moving insurance helps you to choose the coverage that best fits your moving needs. It’s essential to consider the nature of your belongings, the distance of your move, and your personal risk tolerance when selecting a policy.

What does removal insurance cover?

Understanding what's covered under a removal insurance policy is super important to make sure your stuff is well-protected during the move. Now, the specifics can change depending on the policy and provider, but let me give you a general rundown of what removal insurance usually covers:

1. Loss or damage - The primary purpose of moving insurance is to protect against loss or damage to your belongings during transit. This includes damage from accidents, handling errors, and environmental factors such as severe weather conditions.
2. Range of belongings - Removal insurance generally covers a wide range of personal belongings, from furniture and household items to personal effects. However, high-value items like jewellery, art, and antiques may require additional moving cover.
3. Loading and unloading - Some policies extend their coverage to include damage that occurs during the loading and unloading process, not just while the items are in transit.
4. Temporary storage - If your move involves storing your belongings, whether for a few days or several weeks, certain insurance policies include coverage for items while in storage facilities.
5. Special conditions - Coverage for special conditions, such as delays or rerouting, may also be included, providing additional protection in case of unforeseen circumstances affecting the move.
6. Exclusions: It's important to note what isn't covered. Common exclusions include damage due to improper packing (if packed by the owner), normal wear and tear, and certain types of goods like perishable items or hazardous materials.
7. Valuation and limits - The extent of coverage is often based on the declared value of your belongings. There may be limits on the amount payable for individual items or total claims, so it’s crucial to understand these details.

Moving insurance provides comprehensive protection for your belongings during one of the most vulnerable stages of relocation. Ensuring that you have a clear understanding of what your policy documents cover, and any limitations or exclusions it may have, is vital for a stress-free moving experience.

Covered incidents and items

1. Accidents during transit - Coverage for items damaged in a vehicle accident while being transported.
2. Handling errors - Protection against breakage or damage due to mishandling by movers, such as a dropped television or broken furniture.
3. Environmental damage - Coverage for damages caused by environmental factors, like water damage from a severe storm during transit.
4. Theft - Protection against the theft of belongings while in transit or in temporary storage.
5. Loading and unloading damages - Some policies cover damages that occur during the loading and unloading process, such as a damaged sofa while being moved out of or into the house.

Items typically covered:

• Furniture, household appliances, clothing, books, and general personal effects.
• Electronics, provided they are properly packed and declared as high-value.

Not covered incidents and items:

1. Improper packing - Damage to items packed by the owner that are deemed improperly packed.
2. Normal wear and tear - General depreciation or minor damages that occur naturally.
3. Perishable items - Food items, plants, or other perishables that spoil during the move.
4. Hazardous materials - Flammable, explosive, or corrosive materials are usually items excluded.
5. Valuables without declaration - High-value items like jewellery or fine art that are not specifically declared and valued in the policy.

Items typically NOT covered:

• Sentimental or irreplaceable items like family photos or heirlooms are often items excluded. (unless specifically declared and included)
• Pets, as they require specialised pet transport arrangements.

Important note: Understanding these specifics helps in assessing the extent of protection your removal insurance offers and in making informed decisions about additional cover for items not typically included. Always review the policy details to know exactly what is covered and what is not.

How to choose the right removal insurance

Choosing the right removal insurance is a big decision when you're moving. It's all about making sure your stuff is protected just the way you need it. So, here are a few things to think about when you're picking the perfect insurance for you:

1. Assess your inventory - Take a detailed inventory of your belongings, noting their conditions and values. This will help you understand the coverage you need, especially for high-value items.
2. Understand policy types - Familiarise yourself with different types of moving insurance (such as Full-value protection, released value protection, etc.) and their coverage specifics. Choose the one that aligns best with your inventory and moving requirements.
3. Consider the move distance - For long-distance or international moves, prioritise policies offering comprehensive coverage, including transit and storage insurance.
4. Check for special item coverage - If you have special or high-value items (like antiques, artwork, or electronics), ensure they are covered either under the standard policy or through additional coverage.
5. Review exclusions and limits - Understand what is not covered by the policy and the limits on coverage amounts. This is crucial for knowing what additional cover you might need.
6. Read the fine print - Before finalising a policy, carefully read the terms and conditions, including the claims process and any deductibles.
7. Seek professional advice - If in doubt, consult with an insurance broker or professional. They can offer tailored advice based on your specific moving circumstances and belongings.

Comparing insurance quotes and providers

When comparing different insurance policies and providers for removal insurance, it's crucial to make a well-informed decision. Get quotes from multiple insurance providers and compare their coverage, costs, and customer reviews. Look for providers with a good track record in handling claims.

Here's some advice on how to effectively compare your options:

1. Look closely at what each policy covers. Compare the extent of coverage, including transit insurance, loading and unloading, storage, and special item coverage. Ensure the policy addresses all your needs.
2. Understand the limits of each policy (maximum amount payable) and the excess(the amount you pay out of pocket before the insurance kicks in). A lower premium might come with higher deductibles or lower coverage limits.
3. Pay attention to what is not covered. Some policies may exclude certain items or types of damage. Knowing these exclusions helps prevent surprises during claims.
4. Evaluate the ease and clarity of the claims process for each provider. Look for providers with straightforward, transparent claim procedures.
5. Research customer reviews and the company's reputation, especially in handling claims. Positive customer experiences and a good track record are indicators of a reliable provider.
6. Compare the costs of the premiums among different providers. While cost is an important factor, it shouldn't be the sole deciding factor. Balance cost with the coverage offered.
7. Some insurers offer more flexibility in customising your policy. Consider providers who can tailor their policies to your specific moving needs.
8. Evaluate the level of customer service provided. Good customer support can be invaluable, especially if you need assistance during the moving process or in the event of a claim.
9. Check the financial stability of the insurance company. A financially stable insurer is more likely to be reliable in paying claims.
10. Consider how easy it is to purchase the policy and manage it. Online access, digital documentation, and easy communication channels are advantageous.

Cost of removal insurance

The cost of removal insurance can start from $300 for the total value of your belongings up to $30,000. It can however vary widely based on several key factors. Understanding these can help you budget appropriately for your move. Here are the primary elements that influence the cost:

• Value of your belongings - The total value of the items being moved is a significant determinant. Higher-value items generally result in higher premiums.
• Type of coverage selected - Different types of policies come with different price tags. Full-Value Protection Insurance, offering the most comprehensive coverage, tends to be more expensive than basic options like Released Value Protection.
• Distance of the move - The further the distance of your move, the higher the potential risk, which can translate to higher insurance costs. International moves will typically be more expensive to insure than local or domestic moves.
• Special items - If you have special or high-value items, such as antiques, art, or specific electronics, they may require additional coverage, increasing the cost.
• Insurance provider - Premiums vary among providers. It’s worth getting quotes from several companies to compare.
• Excess payable- Policies with higher excess(the amount you pay in the event of a claim) generally have lower premiums. Choosing a higher excess payable can reduce your upfront costs but means more out-of-pocket expenses if you need to make a claim.
• Additional services - If your move includes services like storage or special handling for delicate items, this can also affect the insurance cost.

It's really important to find the right balance between the cost of the policy and the level of protection it offers. You might be tempted to go for the cheapest option to save some money upfront, but it could end up costing you more in the long run if your belongings get damaged or lost and you don't have enough coverage. So, it's worth considering the bigger picture and making sure you're adequately protected.

How to make a claim

If you ever find yourself in a situation where you need to make a claim on your removal insurance, it's super important to follow the correct procedure. It'll make all the difference in getting a successful outcome. So, here's a step-by-step guide on how to make a claim:

1. Immediate documentation - As soon as you notice any loss or damage, document it. Take clear photographs of the damage and note any missing items. This should be done as quickly as possible, ideally on moving day or soon after.
2. Review your policy - Before making a claim, review your insurance policy to understand the coverage specifics and the claims process. This will give you a clear idea of what documentation is required and any time limits for filing a claim.
3. Contact the insurance company - Notify your insurance provider about the damage or loss as soon as possible. Most policies have a time frame within which you need to report a claim.
4. Complete claim forms - Fill out the claim forms provided by your insurer. Provide a detailed account of the incident, including dates, a description of the damage or loss, and the value of the affected items.
5. Submit required documentation - Along with the claim form, submit all the necessary documentation. This may include the initial moving inventory, photographs of the damage, purchase receipts for lost or damaged items, and any other relevant documents.
6. Payment of excess - Depending on your policy, you may need to pay an excess before the insurer will cover the remaining cost of the claim.
7. Assessment by the insurer - The insurance company may send an assessor to evaluate the damage or may request additional information. Be prepared to provide further details if needed.
8. Claim processing - Once your claim is submitted, the insurance company will process it according to their procedures. This may take some time, depending on the complexity of the claim.
9. Resolution and reimbursement - If your claim is approved, the insurance company will offer a resolution, which could be in the form of repair, replacement, or financial compensation, based on the policy terms.

Remember, being thorough and prompt in your documentation and communication is key to a smooth claims process. Always keep copies of all correspondence and documentation related to the claim for your records.

Common mistakes to avoid

Securing removal insurance is a crucial step in protecting your belongings during a move, but it's equally important to avoid common pitfalls that can lead to inadequate coverage or issues with claims. Here are some common mistakes to be aware of and how to avoid them:

1. Underestimating the value of your belongings - One of the most common mistakes is not accurately valuing your possessions. Ensure that you assess the value of your items realistically to get adequate coverage.
2. Overlooking policy details - Not reading the fine print of your insurance policy can lead to surprises during a claim. It's vital to understand what is covered, what isn't, and any limits or exclusions in your policy.
3. Delaying the purchase of insurance - Waiting until the last minute to arrange insurance can be risky. It's advisable to arrange your removal insurance well in advance of your moving date.
4. Failing to document belongings - Not having a detailed inventory or photographic evidence of your belongings before the move can complicate the claims process. Document the condition of your items before the move for reference.
5. Assuming all risks are covered - Don't assume that every risk associated with moving is covered. Be aware of the specific risks covered by your policy and consider additional coverage if necessary.
6. Choosing insurance solely based on price - Opting for the cheapest insurance option without considering the extent of coverage can leave you underinsured. Balance cost with the level of protection offered.
7. Not disclosing high-value items - Failing to declare high-value items separately can result in insufficient coverage for these items. Ensure that special or expensive items are adequately covered.
8. Ignoring the need for specialised coverage - If you have unique or special items, such as antiques or fine art, standard policies may not suffice. Look for specialised coverage that caters to these specific needs.
9. Neglecting to review the claims process - Understand the claims process, including the timeframe for filing a claim and the documentation required. This preparation can streamline the process if you need to file a claim.

By being aware of these common mistakes and taking steps to avoid them, you can ensure that your removal insurance provides the protection you need during your move.

Removal insurance case studies

Below are a few case studies that highlight the practical benefits of having removal insurance:

1. The long-distance move

John and Lisa's move from Melbourne to Perth involved transporting their household across the country. They opted for comprehensive removal insurance, which proved invaluable when their moving truck was involved in an accident. Their policy covered the cost of damaged items, including a valuable antique dresser, significantly reducing their financial burden and stress.

2. International relocation

When the Thompson family were moving overseas from London to Sydney, their belongings were shipped overseas. Their transit insurance covered their possessions not only during the sea transit but also while in temporary storage upon arrival. An unexpected delay caused extended storage time, but their policy covered the additional storage period, ensuring their belongings were protected until they were ready to move into their new home.

3. Handling fragile items

Sarah, an art collector, moved her collection to a new gallery. She invested in a specialised item insurance policy, which was fortunate when one of her fragile sculptures sustained damage during handling. The insurance provided the funds needed for professional restoration, preserving the value of her collection.

4. Unexpected theft

During the Smith family's move, some items were stolen from the moving truck overnight. Their removal insurance included theft coverage, which allowed them to claim the value of the stolen items, including a high-end laptop and other electronics.

Final Thoughts

Moving to a new home is a big deal, filled with excitement and challenges. One of the things you have to think about is keeping your stuff safe and sound during the move. That's where removal insurance comes in handy. It gives you peace of mind and protects your wallet from any unexpected risks. So you can focus on the adventure of moving without any worries!

Throughout this article, we've explored the various aspects of removal insurance, from understanding its basic premise and the importance of having it to navigating different types of policies and what they cover. We've discussed how to choose the right insurance for your needs, delved into the cost considerations, and outlined the process of making a claim. The common mistakes section highlighted what to avoid, and the tangible benefits of having appropriate coverage.

In conclusion, getting removal insurance isn't just about protecting your stuff; it's about making your move as smooth as butter. With the right insurance, you can focus on the fun parts of moving, knowing your things are safe and sound. So, as you start this moving adventure, remember that removal insurance brings peace of mind – it's not just about your belongings, it's about your whole life.

Frequently Asked Questions

What types of coverage are available?

• Transit insurance - Covers loss or damage to your belongings while in transit.
• Full-value protection - The mover is liable for the replacement value of lost or damaged goods.
• Released value protection - Offers minimal protection based on weight (e.g., a certain dollar amount per kilogram of weight).

What does the insurance specifically cover?

Coverage typically includes protection against loss or damage due to handling, vehicle accidents, or environmental factors like extreme weather. It might not cover damages from natural disasters or mechanical failures of electronic items.

Are there any exclusions or limitations?

Common exclusions include damage due to improper packing (if packed by the owner), certain valuable items like jewellery or collectibles, and perishable items. Check for specific limitations on coverage amounts for certain types of items.

How is the value of items assessed for insurance purposes?

• Declared value - You declare the total value of your belongings, and the insurance is based on this amount.
• Lump sum value - Based on an estimated lump sum value, regardless of the actual value of individual items.
• Assessed value - Professional assessment of the value of your items, often used for high-value goods.

What is the claims process and documentation required?

The process typically involves notifying the insurer promptly, providing a detailed inventory of damaged or lost items, and submitting any required documentation like photos or purchase receipts. Timelines for claims can vary, so it's important to act quickly.

What is the policy excess?

The excess is the amount you pay out-of-pocket in a claim. Higher excesses can lower your premium but mean more out-of-pocket costs during a claim. It's important to balance the excess with what you can afford to pay.

How are high-value items covered?

High-value items may require separate appraisal and additional coverage. Inform the insurance provider about these items and ensure they are adequately covered. Some items may require individual listing or a rider to the main policy.

Does the policy cover goods in transit internationally?

International coverage is crucial for overseas moves. This should include protection throughout the journey, including any storage in transit. Verify if there are country-specific exclusions or additional requirements.

What is the cost of the insurance policy?

Costs vary based on coverage type, total value of goods, and distance of the move. It's important to get quotes and understand what factors affect the price, such as the type of items, their value, and the moving distance.

Is the insurance provider licensed and reputable?

Verify that the insurance provider is licensed to offer insurance in your area. Check their reputation through customer reviews, ratings, and any history of complaints. A reputable insurer should have a good track record of handling claims efficiently and fairly.