Faz posted a local removalist job on the 26th of Sep 2018, moving from Meadowbank NSW to Epping NSW. Faz selected Fox Relocations for the job
Very much disappointed. After reading the reviews I thought I choose the right mover. But later I regretted.
My move was on a Sunday. The men were supposed to come anytime from 3pm to 5pm. The men were 45 minutes late. And when they arrived they kept whinging that they have been working since 6am and it was their third move for the day. Initially the men said if I just wanted to move the heavy items like the fridge and washing machine, the rest they asked if I could move my myself. I disagreed. Seeing the men tired, I helped them load the truck. During loading the truck from the third floor (with stairs), I did 30% of the job.
Upon arrival at the drop off location, the men unloaded the packages from the truck and just loaded them in the lift, apart from the fridge, bed, mattress and washing machine which they carried to my unit. I did most of the work. I did about 60% of the work since they kept whinging how much overworked they were and were in a hurry to call it a day. Near the end of the unloading, they tactfully held back my washing machine and asked me to finalise payment. This is when a fight broke out with the lovely lady named Suzanne on the phone. She said I must pay extra $50 because the pick up location had no lift. I had communicated several times on email the pickup location had no lift but that was not a problem then. I said if it could be waived because it was their mistake they didn't tell me about the stair charge, and also considering the fact that I did most of the job. The lovely lady implied I got myself a sweet deal as I saved myself some money because I helped her men and so I had to pay less as it took less time. (Yes, madame Suzanne, bravo, very clever answer. Yes, I saved some money by helping your men but then I had to take 2 days off work because I got sick because of the physical work which I am not used to.)
Note that I have not given single stars out of disappointment. The men did take good care of the goods when moving. And also Fox Relocations managed to do the job on a Sunday afternoon. The extra stars are for that.
2.25 out of 5
3/5 Care of goods
2/5 Service as described