Fox Relocations

Sharm (this is how it is pronounced) posted a local removalist job on the 24th of May 2016, moving from Lake Illawarra NSW to Randwick NSW. Sharm (this is how it is pronounced) selected Fox Relocations for the job

Sharm (this is how it is pronounced)'s Feedback:

I moved from the Southcoast to the city- a 1 1/5 hour drive by car. At the other end I had 3 flights of stairs to climb with no lift. The 2 men who did the work - William (don't let the accent fool you, they both know their job) and Fred had no idea that there were stairs there and were surprised when told this by me. They however took this in their stride and not only were they super professional, they took to these stairs with good humour and were extremely pleasant and helpful to work with. They took care of my property and I would recommend them. The company completely misquoted the job, although the quote was in their response and confirmed twice by me- however, I paid the charges because these men earned it by their superior work ethic. They did not stop to chat on the phone or stand around smoking or chatting as others do, they completed the work and left. Despite the storms they agreed to continue with my job on the Monday and thank goodness the weather cleared and they and my belongings weren't drenched. I am writing this review because of these men and if it wasn't for them, I would not be writing this review for this company. The ratings are for these men. The service rating is for this company. This is just my opinion.

3.25 out of 5

5/5 Communication

4/5 Care of goods

1/5 Service as described

3/5 Punctuality

Kerwen posted a local removalist job on the 23rd of May 2016, moving from Baulkham Hills NSW to Bowral NSW. Kerwen selected Fox Relocations for the job

Kerwen's Feedback:

Booked weeks in advance and paid deposit. 1 week before move was told they booked (and quoted) wrong size truck and wanted me to pay more (I refused to pay for their error as I wouldn't have booked them if known true costs upfront). Then less than 3 days before the move they told me they'd quoted incorrectly again and there would be an additional $176 fee as my location was outside Sydney Metro. It was too late to find another removalist (which I would've done had I known all these extra fees when originally quoted). They refused to waive the entire fee despite their error again and I could either get a refund if my deposit (which I couldn't really do given it was too late to find another removalist) or agree to pay at least $88. Was told removalists would arrive at 7am, they arrived 730am. Removalists left my old place before me but arrived at new place 1.25hrs after me. Apparently the truck has to drive very slow (even if they drive 80km/hr on the motorway they should've arrived well before then). Recommend checking the route with driver beforehand and ask how long it'll take. Google maps said 1h20mins (it was motorways the entire way). They took 2h30mins. Only saving grace was Suzanne who was lovely and apologetic about the entire experience. I'd avoid this company like the plague.

1.75 out of 5

2/5 Communication

3/5 Care of goods

1/5 Service as described

1/5 Punctuality

Michael posted a local removalist job on the 27th of Jun 2016, moving from Raby NSW to St Andrews NSW. Michael selected Fox Relocations for the job

Michael's Feedback:

Great removalist - would recommend their services to anyone looking for a punctual, quality removalist at very competitive pricing.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Michael posted a local removalist job on the 1st of Jul 2016, moving from Summer Hill NSW to Rosebery NSW. Michael selected Fox Relocations for the job

Michael's Feedback:

Misleading when it comes to fuel levy does not align on what is stated on their website.

2 out of 5

1/5 Communication

3/5 Care of goods

1/5 Service as described

3/5 Punctuality

sam posted a local removalist job on the 13th of Oct 2016, moving from Canley Vale NSW to Rockdale NSW. sam selected Fox Relocations for the job

sam's Feedback:

We used them at short notice to move furniture from 2 places to our new home. The two guys arrived on time, were very pleasant friendly and helpful. They took great care not to damage walls or furniture. Just the kind of people you need during a move, which is very stressful in itself. Very impressed. I would book them again. Very different from the attitude of the previous removlists we used

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Lachlan posted a local removalist job on the 20th of Oct 2016, moving from Sydney NSW to Sydney NSW. Lachlan selected Fox Relocations for the job

Lachlan's Feedback:

Really good service. Packing was prompt, efficient and well done the day before the move. The moving day service was great, movers turned up on time and as soon as keys were available they were ready to move things into the new property. Would have absolutely no hesitation in recommending them.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Jessica posted a local removalist job on the 26th of Oct 2016, moving from Auburn NSW to Oatlands NSW. Jessica selected Fox Relocations for the job

Jessica's Feedback:

The company maintained good communication with me in the days leading up to my move to ensure that everything would run smoothly on the day. The truck arrived at the scheduled time and the two removalists worked very hard to get the move done. All of my items were treated with a high level of care, and the move ended up taking half the time that we were quoted. The whole team at Fox Relocations did an exceptional job, and the service I received was far beyond anything I would have expected.

4.75 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Marina posted a local removalist job on the 14th of Nov 2016, moving from Wolli Creek NSW to Ryde NSW. Marina selected Fox Relocations for the job

Marina's Feedback:

The guys were very professional and took great care with our goods. Would happily recommend.

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Sanjay posted a local removalist job on the 28th of Oct 2016, moving from Homebush NSW to Meadowbank NSW. Sanjay selected Fox Relocations for the job

Sanjay's Feedback:

I had a great experience with Fox relocation. After requesting a quote via this website, Suzanne gave me a call to understand my requirements and relocation dates. She was really helpful in getting the best rates for me. The movers were professional and friendly. They took good care of furniture and electronic goods. They finished the job faster than my expectation. Relocations can be stressful, but my experience with fox relocation was great. I will definitely recommend them to others.

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Response

HI Sanjay, thanks for the fantastic review, it is much appreciated, we are very happy that everything went according to plan. please let us know if we can move you again in the future. Fox relocations

Jeremy posted a local removalist job on the 26th of Nov 2016, moving from Alexandria NSW to Marrickville NSW. Jeremy selected Fox Relocations for the job

Jeremy's Feedback:

The movers (Fahda and John) were professional and helpful. Although they did arrive early (6:45am instead of the arranged 7:30am). They were reasonable careful with our items and, I would happily move with them again.

4 out of 5

4/5 Communication

4/5 Care of goods

5/5 Service as described

3/5 Punctuality

Anne-Marijke posted a local removalist job on the 28th of Nov 2016, moving from Lalor Park NSW to Picton NSW. Anne-Marijke selected Fox Relocations for the job

Anne-Marijke's Feedback:

They managed to get all our stuff into the truck, not an easy job! Thank you Fox!

4.25 out of 5

4/5 Communication

4/5 Care of goods

5/5 Service as described

4/5 Punctuality

Response

You are more than welcome! glad we could be of service! thank you for the lovely review. Fox Relocations

Joanne posted a local removalist job on the 3rd of Dec 2016, moving from Ermington NSW to Ermington NSW. Joanne selected Fox Relocations for the job

Joanne's Feedback:

The communications with FOX RELOCATIONS, especially Suzanne in their office, were really good when the move was booked as well as writhe the delivery and pick up of the packing boxes and follow up to anything that happened during the move. Fox Relocations were very helpful when they were contacted about damage to the fridge caused during the move by the people the move was sub-contracted to. Fox Relocations personally inspected the damage and arranged for the fridge to be replaced. It was delivered and installed by them.

4.25 out of 5

5/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Sybilla posted a local removalist job on the 13th of Jan 2017, moving from Glebe NSW to The Hill NSW. Sybilla selected Fox Relocations for the job

Sybilla's Feedback:

Super friendly, and very competitive! Got me to Newcastle relatively painlessly!

4.75 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Sybilla, glad we could be of service. thank you for the great feedback. Fox Relocations

Linda posted a local removalist job on the 21st of Jan 2017, moving from Northmead NSW to Wentworthville NSW. Linda selected Fox Relocations for the job

Linda's Feedback:

Fox Relocations were prompt,reasonable and very accommodating of my removal needs.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thank you linda, we appreciate the fantastic feedback. Fox relocations

Emilie posted a local removalist job on the 19th of Jan 2017, moving from Haberfield NSW to Leichhardt NSW. Emilie selected Fox Relocations for the job

Emilie's Feedback:

Not entirely satisfied. Late arrival, slow service.

2.25 out of 5

2/5 Communication

3/5 Care of goods

3/5 Service as described

1/5 Punctuality

Mo posted a local removalist job on the 2nd of Feb 2017, moving from Macquarie Fields NSW to Liverpool NSW. Mo selected Fox Relocations for the job

Mo's Feedback:

They were just simply awesome.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Mo, Thank you! we appreciate the great Feedback. Fox Relocations.

Sabrina posted a local removalist job on the 5th of Feb 2017, moving from Belmore NSW to Holroyd NSW. Sabrina selected Fox Relocations for the job

Sabrina's Feedback:

The office was friendly and accomodated our needs - very small move, some furniture needes disassembling and assembling. Movers were on time, very communicative and attentive with our items. I would highly recommend them!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Sabrina, Thank you for giving such great feedback. we look forward to moving you again in the future. Fox Relocations

JONATHAN posted a local removalist job on the 8th of Feb 2017, moving from Ashfield NSW to Croydon NSW. JONATHAN selected Fox Relocations for the job

JONATHAN's Feedback:

These guys are truly on the ball - fantastic customer service, very friendly and accommodated my every need

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi jonathan, thanks for the amazing Feedback. It is much appreciated. You know who to call when you need a removalist! :) Fox Relocations

Barton posted a local removalist job on the 2nd of Mar 2017, moving from Wolli Creek NSW to Merrylands NSW. Barton selected Fox Relocations for the job

Barton's Feedback:

The guys were great. On time, careful and efficient. Complete care was taken with all items the entire time.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thanks for the Great Review Barton! Happy We could be of Assistance! you know who to call for your future moves :) Fox Relocations

Michael Tran posted a local removalist job on the 9th of Mar 2017, moving from Bankstown NSW to Bankstown NSW. Michael Tran selected Fox Relocations for the job

Michael Tran's Feedback:

I needed a mover last minute and Fox Relocation was fast and responsive at getting a quote in for me. Everything was booked quickly and professionally. On the day, 2 guys showed up with their 8 tonne truck as agreed and they were super efficient. These guys did not stop to chit chat around, they mean business. They loaded everything on the truck and moved to the other location ASAP. They brought the required items to the correct room and did an excellent job. I would 100% recommend you use these guys as they give the piece of mind you need when you are stressed out while moving. I would definitely use them again if I need a mover.

4.75 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

4/5 Punctuality

Response

Hi Michael, We are very happy that we could be of assistance! we appreciate the great feedback! we look forward to moving you again in the future Fox Relocations

Jeremy posted a local removalist job on the 3rd of Mar 2017, moving from St Ives NSW to St Ives Chase NSW. Jeremy selected Fox Relocations for the job

Jeremy's Feedback:

Fox has a complete move package. From comms to prepack to moveday, everything went to plan. I recommend the prepack, it's well worth it. Comms is brilliant, updates as they happen. Sure you can spend less, but you only get what you pay for. Moving is never fun, but on the day the Fox guys made it much easier. Thanks guys

4.50 out of 5

5/5 Communication

4/5 Care of goods

4/5 Service as described

5/5 Punctuality

Response

Hi Jeremy, you are more than welcome! thank you for the great review. fox Relocations

Ying posted a local removalist job on the 5th of Mar 2017, moving from Fairfield Heights NSW to Carnes Hill NSW. Ying selected Fox Relocations for the job

Ying's Feedback:

Excellent and flexible removalist. Great customer service. The removalist were experienced furniture removalist and was able to assemble our furniture swiftly.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

HI Ying, thank you for the lovely review. please let us know if we can assist you in the future. Fox Relocations

Daniel posted a local removalist job on the 13th of Mar 2017, moving from Bexley NSW to Panania NSW. Daniel selected Fox Relocations for the job

Daniel's Feedback:

These guys were great, no fuss at all. I simply called & booked a removal, they came on time, moved everything as fast as possible and were careful with our things. Highly recommended.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Daniel, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Ann posted a local removalist job on the 28th of Feb 2017, moving from Fairfield NSW to Kincumber NSW. Ann selected Fox Relocations for the job

Ann's Feedback:

I was very happy with Fox Relocation, especially with Suzanne who I dealt with through the whole process. The guys who did the removal work were polite and friendly.

4.50 out of 5

5/5 Communication

4/5 Care of goods

4/5 Service as described

5/5 Punctuality

Rebecca posted a local removalist job on the 22nd of Mar 2017, moving from Shalvey NSW to Silverdale NSW. Rebecca selected Fox Relocations for the job

Rebecca's Feedback:

The drivers were awesome, however the truck size was smaller than quoted.

4.50 out of 5

5/5 Communication

5/5 Care of goods

3/5 Service as described

5/5 Punctuality

Nicole posted a local removalist job on the 19th of Apr 2017, moving from Penrith NSW to Eden NSW. Nicole selected Fox Relocations for the job

Nicole's Feedback:

Great communication throughout the whole process.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

David posted a local removalist job on the 2nd of May 2017, moving from Bankstown NSW to Coniston NSW. David selected Fox Relocations for the job

David's Feedback:

Fox Relocations were most helpful from beginning to end. Moved equivalent of a 2 bedroom apartment from the Bankstown NSW to Wollongong NSW. The experience was entirely stress-free. Quick, hassle-free and accurate quoting made for an easy and trustworthy decision. The excellent service extended from admin/reception to drivers & removalists. All my possessions were treated with utmost care and were relocated in a timely manner. Fox Relocations met and exceeded all expectations. Thank you!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Chloe posted a local removalist job on the 12th of May 2017, moving from Campbelltown NSW to Chippendale NSW. Chloe selected Fox Relocations for the job

Chloe's Feedback:

- Arrived an hour before moving time and were upset that I was not present without prior notice - Removalists did not speak enough English to communicate regarding the proposed move but Suzanne was particularly helpful in the office facilitating my move - Mattresses were not shrink wrapped as requested - Removalists repeatedly did not answer calls after becoming lost for 45 minutes and then became verbally aggressive but got discounted half an hour for inconvenience in the end

2.50 out of 5

2/5 Communication

3/5 Care of goods

2/5 Service as described

3/5 Punctuality

jacqualine posted a local removalist job on the 30th of May 2017, moving from Canley Vale NSW to Bonnyrigg NSW. jacqualine selected Fox Relocations for the job

jacqualine's Feedback:

A brilliant service. Professional, courteous, efficient. Everything happened as it should. Have already referred you and will use your services again.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Marc posted a local removalist job on the 7th of Jun 2017, moving from Darlinghurst NSW to Drummoyne NSW. Marc selected Fox Relocations for the job

Marc's Feedback:

ABsolute value for money!

4.50 out of 5

4/5 Communication

4/5 Care of goods

5/5 Service as described

5/5 Punctuality

Gillian posted a local removalist job on the 13th of Jun 2017, moving from Guildford NSW to Summer Hill NSW. Gillian selected Fox Relocations for the job

Gillian's Feedback:

Although the removalists were friendly and polite, they didn't move as quickly as I was expecting. I thought my job would take a maximum of 4 hours, however it took 7 hours. Eventually I had to get my friends who were helping me set up to stop what they were doing so I could get everything off the truck.

3.75 out of 5

3/5 Communication

4/5 Care of goods

3/5 Service as described

5/5 Punctuality

SOPHIE posted a interstate removalist job on the 25th of May 2017, moving from Penrith NSW to Googong NSW. SOPHIE selected Fox Relocations for the job

SOPHIE's Feedback:

Suzanne was the best part of this move

2.75 out of 5

3/5 Communication

4/5 Care of goods

3/5 Service as described

1/5 Punctuality

shirley posted a local removalist job on the 16th of Jun 2017, moving from Castle Hill NSW to Kellyville NSW. shirley selected Fox Relocations for the job

shirley's Feedback:

Professional! I will use them again...

4 out of 5

4/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Ada posted a local removalist job on the 31st of Mar 2017, moving from Neutral Bay NSW to Point Clare NSW. Ada selected Fox Relocations for the job

Ada's Feedback:

Packers & removalists were simply the best - courteous and professional. As an owner of fur kids I was pretty stressed but Fox Removalists got on with the job, so I could focus on the fur kids! Fox Removalists were SO good that the 2 eggs I forgot to remove from the fridge, were still there and intact(!) when the fridge arrived at the destination! To Suzanne and the guys, A VERY BIG THANK YOU!!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thank you for the great review Ada, we will pass this on to all involved in your move. We thrive on great feedback, so again we thank you. please call us if you need to move again! Fox relocations.

Dion posted a local removalist job on the 11th of Jul 2017, moving from Mount Hutton NSW to Carlingford NSW. Dion selected Fox Relocations for the job

Dion's Feedback:

Good communication before and during the move. Staff knew what they were doing and worked punctually and professionally. Done in the time prescribed and ended up cheaper than a fixed rate.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Dion, thank you for the great feedback, we are glad we could be of service. Fox Relocations

Jinghui posted a local removalist job on the 19th of Jun 2017, moving from Kensington NSW to Parramatta NSW. Jinghui selected Fox Relocations for the job

Jinghui's Feedback:

Ok service

3.75 out of 5

4/5 Communication

4/5 Care of goods

3/5 Service as described

4/5 Punctuality

Rishni posted a interstate removalist job on the 18th of Jul 2017, moving from Holder ACT to Crows Nest NSW. Rishni selected Fox Relocations for the job

Rishni's Feedback:

Fox was excellent. Their communication was clear, and the movers were hard working and careful. Fox sent a bigger truck than I asked for, which was a godsend because we needed it! Cost was transparent and good value. I would definitely hire them again.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Rishni, thank you for the Excellent Feedback. Your review is greatly appreciated. Fox Relocations

Nick posted a local removalist job on the 9th of Aug 2017, moving from Leichhardt NSW to Surry Hills NSW. Nick selected Fox Relocations for the job

Nick's Feedback:

Movers came early. Their English was very poor which made it difficult to convey information. The price was quite high compared to other friends of mine who moved recently. I was charged for at least 30 minutes of removalists standing around.

3.75 out of 5

3/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Matthew posted a local removalist job on the 7th of Aug 2017, moving from Padstow NSW to Rosebery NSW. Matthew selected Fox Relocations for the job

Matthew's Feedback:

Very good

4.75 out of 5

5/5 Communication

4/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thank you Matthew! Fox Relocations

Alex posted a interstate removalist job on the 17th of Aug 2017, moving from Caves Beach NSW to Reservoir VIC. Alex selected Fox Relocations for the job

Alex's Feedback:

Super fast, polite and careful. Very happy.

4.75 out of 5

5/5 Communication

4/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thanks for the great feedback Alex, Glad we could be of service. Fox Relocations

Rebecca posted a local removalist job on the 19th of Aug 2017, moving from Parramatta NSW to Newcastle NSW. Rebecca selected Fox Relocations for the job

Rebecca's Feedback:

Great service! Thank you

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thanks Rebecca, Glad we could be of Service. you know who to call if you need to move again :) Fox Relocations.

Scott posted a local removalist job on the 22nd of Aug 2017, moving from Cronulla NSW to East Corrimal NSW. Scott selected Fox Relocations for the job

Scott's Feedback:

Sandro and Steve worked fast and efficiently

4.25 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Response

Hi Scott, Thanks for the great review. Glad we could be of service. Fox Relocations

Courtney posted a local removalist job on the 5th of Sep 2017, moving from Bradbury NSW to Bradbury NSW. Courtney selected Fox Relocations for the job

Courtney's Feedback:

They were really taking there time- one of them was just standing around. the drove 30 miles per hour to the new house and to the old house. Will not use these people again!!

2.50 out of 5

4/5 Communication

4/5 Care of goods

1/5 Service as described

1/5 Punctuality

Ed posted a furniture removalist job on the 8th of Sep 2017, moving from Cremorne NSW to Blakehurst NSW. Ed selected Fox Relocations for the job

Ed's Feedback:

The guys were awesome, got everything done as per planned.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Glad to hear everything went as planned! Thanks for the great feedback ed. Fox Relocations

peter posted a local removalist job on the 28th of Jul 2017, moving from Rhodes NSW to Hunters Hill NSW. peter selected Fox Relocations for the job

peter's Feedback:

They were fast and efficient. Arrived in a timely manner.

4 out of 5

2/5 Communication

5/5 Care of goods

4/5 Service as described

5/5 Punctuality

Response

hi Peter, Glad we could help. Thanks for the great Review Fox Relocations

Misaki posted a local removalist job on the 31st of Aug 2017, moving from Botany NSW to Chatswood NSW. Misaki selected Fox Relocations for the job

Misaki's Feedback:

they were awesome. smooth communication, the guys worked very hard for us.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Misaki, Happy we could help! thanks for the great review! fox Relocations

Felicity posted a interstate removalist job on the 2nd of Jul 2017, moving from Ermington NSW to Macgregor ACT. Felicity selected Fox Relocations for the job

Felicity's Feedback:

Overall it was ok, very good price but honestly the service on the day reflected that. The movers were very careful getting all the furniture in and out of the houses however they had lots of packing blankets that in the rush of the day they didn't use and some of my furniture got scuff marks from the trip. I asked specifically for the earliest they could arrive as my move was Sydney to Canberra and was told between 7.30 and 8.30 and on the earlier side but they arrived at 9.15 with someone else's load already half filling the truck. I really felt for the guys though, they had to drop off the first load after driving back from Canberra and I feel that they were being pushed to take on more jobs than they had time to do.

2.75 out of 5

3/5 Communication

3/5 Care of goods

4/5 Service as described

1/5 Punctuality

Janet posted a local removalist job on the 7th of Sep 2017, moving from Cambridge Park NSW to Bringelly NSW. Janet selected Fox Relocations for the job

Janet's Feedback:

n/a

4 out of 5

4/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Response

thank you for the review. Fox relocations

Liv posted a local removalist job on the 19th of Sep 2017, moving from Penshurst NSW to Crows Nest NSW. Liv selected Fox Relocations for the job

Liv's Feedback:

Fox Relocations, both the head office and the removalists themselves, were fantastic. Nothing seemed to faze them, they took great care in moving everything and were so friendly and easy to deal with. Would certainly recommend them to others.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Liv, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Adria posted a local removalist job on the 8th of Oct 2017, moving from Concord NSW to Surry Hills NSW. Adria selected Fox Relocations for the job

Adria's Feedback:

The team made the process quick and painless; they did a great job.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Adria, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Carlo Martin posted a local removalist job on the 7th of Oct 2017, moving from Auburn NSW to Wentworth Point NSW. Carlo Martin selected Fox Relocations for the job

Carlo Martin's Feedback:

Overall service was ok. Experienced movers were sent. Did a fine job with minimal supervision. They are much more expensive though than other quotes, around 30%-40% more than the lowest ones. I just didn't see the value add with their higher rates, based from my own experiences with helping friends who hired low cost removalists. Also they could have done a better job by spending a few more minutes understanding the requirements in their initial call rather than having their poor removalists negotiating for added charges on the day itself.

4 out of 5

3/5 Communication

4/5 Care of goods

4/5 Service as described

5/5 Punctuality

Frank posted a local removalist job on the 18th of Oct 2017, moving from Carlingford NSW to Dundas NSW. Frank selected Fox Relocations for the job

Frank's Feedback:

Pros: they work fast Cons: they were so late in my case. Perhaps the punctuality issue is because I booked them close to my move date, and they just squeezed me in their schedule - that I may never know. They do work really fast, though I wish they'd be more careful - nothing was damaged or broke during the move though. I'd still recommend them provided you book them way ahead of your move date, and because they work efficiently.

3 out of 5

3/5 Communication

4/5 Care of goods

4/5 Service as described

1/5 Punctuality

Gavin posted a interstate removalist job on the 19th of Oct 2017, moving from Meadowbank NSW to Fyshwick ACT. Gavin selected Fox Relocations for the job

Gavin's Feedback:

After being told the truck would arrive between 730 & 830, the guys arrived at around 940am, which put everything else behind schedule. But once they arrived, the guys did a very good job and offered helpful advice for putting my stuff into storage. A good experience overall other than the tardiness.

3.50 out of 5

4/5 Communication

5/5 Care of goods

4/5 Service as described

1/5 Punctuality

Robin posted a local removalist job on the 24th of Oct 2017, moving from Redfern NSW to Potts Point NSW. Robin selected Fox Relocations for the job

Robin's Feedback:

Fox were very helpful and moved everything quickly, efficiently and carefully. Was great to get free boxes as part of the service. Using Fox saved us a bunch!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Ian posted a local removalist job on the 14th of Jul 2017, moving from Cabramatta West NSW to Campbelltown NSW. Ian selected Fox Relocations for the job

Ian's Feedback:

Very professional, on time, great rates and did what they said they would do when they said they what do it. The team were extremely goog to deal with and an absolute laugh. We experienced a delay with settlement and they were very flexible and understanding of our needs. A great team and I wish them the greatest success in the future. IanS

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Rohan posted a interstate removalist job on the 1st of Nov 2017, moving from Randwick NSW to Garran ACT. Rohan selected Fox Relocations for the job

Rohan's Feedback:

Efficient, friendly and careful. Would use again.

4.75 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

tia posted a local removalist job on the 9th of Nov 2017, moving from Holsworthy NSW to West Hoxton NSW. tia selected Fox Relocations for the job

tia's Feedback:

Comparable rates. Friendly staff

3.25 out of 5

4/5 Communication

3/5 Care of goods

4/5 Service as described

2/5 Punctuality

Simon posted a interstate removalist job on the 22nd of Nov 2017, moving from Belfield NSW to Footscray VIC. Simon selected Fox Relocations for the job

Simon's Feedback:

They were very good with my move from Sydney to Melbourne. Inspite of flooded roads and record heavy rain, they were on time, friendly and at a very good price. I would recommend them highly.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Jheric posted a local removalist job on the 30th of Nov 2017, moving from Parramatta NSW to Parramatta NSW. Jheric selected Fox Relocations for the job

Jheric's Feedback:

Movers did good work

4.25 out of 5

5/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Carol posted a local removalist job on the 27th of Oct 2017, moving from Homebush NSW to Rhodes NSW. Carol selected Fox Relocations for the job

Carol's Feedback:

Movers arrived on time and take good care of our stuffs.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Andreas posted a local removalist job on the 3rd of Jan 2018, moving from West Ryde NSW to West Ryde NSW. Andreas selected Fox Relocations for the job

Andreas's Feedback:

Simple and painless, good truck, and movers were reasonable and easy to communicate with.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Sue Murphy224 posted a local removalist job on the 16th of Jan 2018, moving from Paddington NSW to Potts Point NSW. Sue Murphy224 selected Fox Relocations for the job

Sue Murphy224's Feedback:

After an initial hiccup with a temperamental driver, Fox Relocations personnel bent over backwards to move my belongings.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Sue, Thank you for the great feedback, we appreciate every chance to try and better our service. Fox Relocations

Sarah posted a local removalist job on the 7th of Jan 2018, moving from Thornleigh NSW to Hornsby NSW. Sarah selected Fox Relocations for the job

Sarah's Feedback:

The guys arrived on time and were really experienced. They knew how to take apart the couch and wrapped all the fragile items in blankets.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Sarah, we are glad to hear everything went well. thank you for the fantastic review. Fox Relocations

Wayne posted a local removalist job on the 19th of Jan 2018, moving from Camperdown NSW to Chippendale NSW. Wayne selected Fox Relocations for the job

Wayne's Feedback:

Good, courteous, quick.

4.75 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

4/5 Punctuality

Response

Thanks Wayne, Glad we could be of service Fox Relocations

Shelby posted a local removalist job on the 20th of Jan 2018, moving from Quakers Hill NSW to Estella NSW. Shelby selected Fox Relocations for the job

Shelby's Feedback:

Our movers worked hard and efficiently. They arrived 30 mins early. Communication and clarity of info could have been better in the quotation process but overall a pleasant experience. Kudos to the drivers - they worked tirelessly all day on a round trip of 12+ hours plus loading and unloading time of roughly 7hrs. Amazing work.

4.75 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Shelby! We are very happy to have helped you move. you know who to call again in the future :) Fox Relocations

Alvaro posted a local removalist job on the 23rd of Jan 2018, moving from Epping NSW to Wollstonecraft NSW. Alvaro selected Fox Relocations for the job

Alvaro's Feedback:

Good team. Experienced, mature, efficient and knowledgeable, though sometimes they just hanged around as they get paid by the hour. They have all the required tools for extras (dismantling a door) and strollers. Every move is painful no matter who does it. With them we were satisfied.

4.50 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

4/5 Punctuality

Response

Thank you Alvaro, we appreciate the great feedback! Fox Relocations

Deborah posted a furniture removalist job on the 23rd of Jan 2018, moving from Kings Langley NSW to Belconnen ACT. Deborah selected Fox Relocations for the job

Deborah's Feedback:

Great service all went as planned for thanks it’s a pleasure to have great service

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

It was our pleasure deborah! thanks for the Great Review. Fox Relocations

Andrew posted a local removalist job on the 14th of Feb 2018, moving from Centennial Park NSW to Greystanes NSW. Andrew selected Fox Relocations for the job

Andrew's Feedback:

Everything went great. The guys were half an hour late which is the only fault i could have.

4.75 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

4/5 Punctuality

Response

Thanks for the great feedback Andrew, Sorry we were late! We look forward to moving you again in the Future. Fox Relocations

Ljiljana posted a furniture removalist job on the 12th of Mar 2018, moving from Liverpool NSW to Liverpool South NSW. Ljiljana selected Fox Relocations for the job

Ljiljana's Feedback:

Good service

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thank you for the great review ljiljana. Happy we could be of Service Fox Relocations

Bruce posted a local removalist job on the 23rd of Mar 2018, moving from Dulwich Hill NSW to Hornsby NSW. Bruce selected Fox Relocations for the job

Bruce's Feedback:

A debacle. Care was good and guys were friendly and helpful, except one bookshelf fell off truck. Truck way too small for the requirements I described to Fox. I’ve done an extra three station wagon loads, with at least two to go. And they charged ME a fuel levy. Had to postpone exit clean - she is finishing off Sunday after church and didn’t charge me extra...

2 out of 5

1/5 Communication

2/5 Care of goods

1/5 Service as described

4/5 Punctuality

Richard posted a local removalist job on the 6th of Apr 2018, moving from Baulkham Hills NSW to Denham Court NSW. Richard selected Fox Relocations for the job

Richard's Feedback:

They were here bang on time, got stuck in and made it a really quick and easy move. We're also careful with our stuff, and made sure nothing was damaged moving in or out.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Richard, Thank you for the Great review! We are glad to have been of service. We look forward to moving you again in the future. Fox Relocations .

Uno posted a local removalist job on the 19th of Apr 2018, moving from Woonona NSW to Kirrawee NSW. Uno selected Fox Relocations for the job

Uno's Feedback:

Good all round

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Response

Hi Uno, thank you for the review, we are glad to have been of service. Fox Relocations

Etienne posted a local removalist job on the 6th of Apr 2018, moving from Breakfast Point NSW to West Pennant Hills NSW. Etienne selected Fox Relocations for the job

Etienne's Feedback:

Overall good service. Just verify that the truck will accommodate all specified furniture in one trip only. Recommend to add about 30% additonal volume to website calculated volume, to avoid additional trip. Might be at a slightly higher rate though.

3.75 out of 5

3/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Kim posted a local removalist job on the 27th of Apr 2018, moving from Dulwich Hill NSW to Mayfield NSW. Kim selected Fox Relocations for the job

Kim's Feedback:

The guys that completed my job were very friendly , competent and efficient thanks

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Response

Hi Kim, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Nam posted a local removalist job on the 11th of May 2018, moving from Ermington NSW to Jerrawa NSW. Nam selected Fox Relocations for the job

Nam's Feedback:

Very great service

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Nam, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Thushara posted a local removalist job on the 18th of Apr 2018, moving from Leichhardt NSW to Russell Lea NSW. Thushara selected Fox Relocations for the job

Thushara's Feedback:

We didn't have a great time with Fox. They showed up 5 hours late, which meant I took a day off from work for no reason. In addition, although we had indicated in our original call for quotes that we had a piano they had not taken this into account. We had to really argue our case that they find a truck that same night to move the piano. The fellows they subcontracted to do the work were great, but I will not be using Fox's services again.

2 out of 5

1/5 Communication

3/5 Care of goods

3/5 Service as described

1/5 Punctuality

Mat posted a local removalist job on the 4th of Jun 2018, moving from Belmore NSW to Maitland NSW. Mat selected Fox Relocations for the job

Mat's Feedback:

Great communication and very prompt.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Mat, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Ryan posted a local removalist job on the 22nd of May 2018, moving from North Willoughby NSW to Waterloo NSW. Ryan selected Fox Relocations for the job

Ryan's Feedback:

Very good. Honest and reliable

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Ryan, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Jennifer posted a local removalist job on the 18th of Jun 2018, moving from Waverton NSW to Wollstonecraft NSW. Jennifer selected Fox Relocations for the job

Jennifer's Feedback:

movers arrived very on time and were careful and fairly efficient with the goods to be moved. joseph was friendly and so willing to help with those little extras. Thanks!

4.75 out of 5

5/5 Communication

5/5 Care of goods

4/5 Service as described

5/5 Punctuality

Rachel posted a interstate removalist job on the 25th of Jun 2018, moving from Eltham VIC to Thirroul NSW. Rachel selected Fox Relocations for the job

Rachel's Feedback:

My experience with Fox Relocations was terrible. While the customer service was good, the actual moving experience was not. The removalists got lost getting to my place, they were rude and failed to deliver my items on time. They were early. So early that they delivered them to my new address at 3:30 in the morning!! This is completely unacceptable. They woke my housemates up and were completely unapologetic about the whole thing. Would not recommend at all.

1.50 out of 5

2/5 Communication

2/5 Care of goods

1/5 Service as described

1/5 Punctuality

Response

Hi Rachel, thank you for your feedback. On behalf of Fox Relocations we apologise for the early arrival - in regards to getting lost our removalists had incorrectly spelt your address on the GPS. On the bright side, however, your goods were not damaged and safely made it from Victoria on the backload service we provided. Kind Regards, Fox Relocations Team

Aaron posted a local removalist job on the 9th of Jul 2018, moving from Wollstonecraft NSW to Wickham NSW. Aaron selected Fox Relocations for the job

Aaron's Feedback:

No complaints. Quick, easy and at a reasonable price.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Tara posted a furniture removalist job on the 22nd of Jul 2018, moving from Wahroonga NSW to Normanhurst NSW. Tara selected Fox Relocations for the job

Tara's Feedback:

Lovely company to deal with over the phone, very helpful. Removal guys were very careful with all my stuff. I would use them again without hesitation.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Byron posted a local removalist job on the 22nd of Aug 2018, moving from Harris Park NSW to Sydney NSW. Byron selected Fox Relocations for the job

Byron's Feedback:

Did a good job.

4.75 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Sasha posted a local removalist job on the 1st of Sep 2018, moving from West Ryde NSW to Dundas NSW. Sasha selected Fox Relocations for the job

Sasha's Feedback:

Jason and Matthew from Fox Relocations were great. Arrived on time, got the job done quickly and were really professional and helpful. Definitely recommend these guys and would use again.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Alyse posted a local removalist job on the 15th of Sep 2018, moving from Fairfield West NSW to Baulkham Hills NSW. Alyse selected Fox Relocations for the job

Alyse's Feedback:

Over all The boys were ok however I had a wall unit that they said wouldn’t fit through the door ( they didn’t even try to see if it would go through) and left it outside. An hour later my mum and I got it in without any trouble!! I think they should have tried before they decided it just wouldn’t fit.

3.50 out of 5

3/5 Communication

4/5 Care of goods

3/5 Service as described

4/5 Punctuality

Marius posted a local removalist job on the 10th of Sep 2018, moving from Redfern NSW to Waverley NSW. Marius selected Fox Relocations for the job

Marius's Feedback:

Arrived on time, and James and Samon were very hardworking and friendly. They took very good care of our furniture and we would not hesitate to use them again!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Marius, thank you for the lovely review, it is much appreciated. We will pass it on to the boys for you. Fox Relocations

Sanchia posted a local removalist job on the 5th of Oct 2018, moving from Granville NSW to Cowra NSW. Sanchia selected Fox Relocations for the job

Sanchia's Feedback:

Fantastic company for the service and moving of goods. Communication was not good in terms of the price, and things that were nit included in the quote but charged for. Overall good service.

4.25 out of 5

2/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Ben posted a local removalist job on the 27th of Aug 2018, moving from Marsfield NSW to Eastwood NSW. Ben selected Fox Relocations for the job

Ben's Feedback:

Would be happy to recommend Fox to anyone. Turned up on time, took care with our stuff, no complaints about things we found along the way, great effort put into getting a heavy sofa bed through a narrow door. Big thanks to movers Matthew, Marvin & Sam!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Ben, Thanks for the fantastic Review, we like to pride ourselves on our customer service. Will pass this review onto the boys for you! hope to move you again in the future Fox relocations

omid posted a local removalist job on the 6th of Oct 2018, moving from Fairfield NSW to Guildford NSW. omid selected Fox Relocations for the job

omid's Feedback:

Thanks for on time job. Matthew and his friend done a good job.

4.50 out of 5

5/5 Communication

4/5 Care of goods

4/5 Service as described

5/5 Punctuality

Response

Hi Omid, thank you for the lovely review we will gladly pass it on to the boys. Fox Relocations

Bek posted a local removalist job on the 30th of Sep 2018, moving from Hunters Hill NSW to Drummoyne NSW. Bek selected Fox Relocations for the job

Bek's Feedback:

The boys were great, friendly and quick! Would happily use Fox again.

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Response

Hi Bek, we look forward to moving you again in the future. thank you for the lovely review. Fox Relocations

Lachlan posted a local removalist job on the 3rd of Oct 2018, moving from Alexandria NSW to Little Bay NSW. Lachlan selected Fox Relocations for the job

Lachlan's Feedback:

There were some issues with booking because the flat we were leaving was up some stairs, but we were able to work it out and they were very accommodating about it. The movers were quick and careful, in the rain on a Sunday - not ideal! Yet they had no complaints. We would definitely use these guys again.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Lachlan, thank you for the lovely review. we look forward to moving you again in the future. Fox Relocations

James posted a local removalist job on the 6th of Oct 2018, moving from Marsfield NSW to Warrimoo NSW. James selected Fox Relocations for the job

James's Feedback:

The guys were on time, communicative, efficient and careful. The office staff made sure everything was communicated clearly well in advance of the move. Highly recommended team.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi James, Thank you for the great review. We thrive on great Feedback!

Linda posted a local removalist job on the 13th of Oct 2018, moving from Ryde NSW to Denistone East NSW. Linda selected Fox Relocations for the job

Linda's Feedback:

Truck was due between 12-3 and arrived at 6 after they rung to say it would be there at 4. Two exhausted young men arrived with a truck that was too small to fit my three bedroom home into. Then they managed to do two hours and I had to pay for 2.5 hours because it was Friday and they had to send another truck to do another 2 hours on Saturday morning. Strange this was that Friday cost less than Saturday for exactly the same thing. You'd think for the inconvenience I would have been compensated not charged more!

2.25 out of 5

3/5 Communication

3/5 Care of goods

2/5 Service as described

1/5 Punctuality

Ciara posted a local removalist job on the 18th of Oct 2018, moving from Cremorne Point NSW to Manly NSW. Ciara selected Fox Relocations for the job

Ciara's Feedback:

The removalist were professional, polite and efficient. I would use this service again and recommend it to anyone needing goods moved.

4.50 out of 5

5/5 Communication

5/5 Care of goods

3/5 Service as described

5/5 Punctuality

Response

Thank you Ciara, We appreciate the great feedback. Fox Relocations

Shahzad Ahmad posted a local removalist job on the 14th of Oct 2018, moving from Glenwood NSW to Box Hill NSW. Shahzad Ahmad selected Fox Relocations for the job

Shahzad Ahmad's Feedback:

Thank you for making the move smooth.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

It was our pleasure Shahzad, Thank you for the great review!

Phil posted a local removalist job on the 6th of Oct 2018, moving from Wolli Creek NSW to Bardwell Valley NSW. Phil selected Fox Relocations for the job

Phil's Feedback:

I was assured I could pay by card but on the day only cash was acceptable. Very inconvenient as I didn't have the required cash on me. Also didn't give 30 mins notice before arrival as discussed

3 out of 5

3/5 Communication

4/5 Care of goods

2/5 Service as described

3/5 Punctuality

jean paul posted a local removalist job on the 24th of Sep 2018, moving from Randwick NSW to Bullaburra NSW. jean paul selected Fox Relocations for the job

jean paul's Feedback:

Nothing to say other than: they did a great job.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Thank You Jean Paul. your feedback is greatly apprecited Fox Relocations

Charisma posted a local removalist job on the 8th of Oct 2018, moving from Chester Hill NSW to Chester Hill NSW. Charisma selected Fox Relocations for the job

Charisma's Feedback:

Yusif and Jimmy were punctual, took care of my items by wrapping it up for protection against scratches and breakage. They were amazing. I highly recommend them.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Charisma, Thank you for the great feedback, we are glad we could be of service. we look forward to moving you again in the future. Fox Relocations

Faz posted a local removalist job on the 26th of Sep 2018, moving from Meadowbank NSW to Epping NSW. Faz selected Fox Relocations for the job

Faz's Feedback:

Very much disappointed. After reading the reviews I thought I choose the right mover. But later I regretted. My move was on a Sunday. The men were supposed to come anytime from 3pm to 5pm. The men were 45 minutes late. And when they arrived they kept whinging that they have been working since 6am and it was their third move for the day. Initially the men said if I just wanted to move the heavy items like the fridge and washing machine, the rest they asked if I could move my myself. I disagreed. Seeing the men tired, I helped them load the truck. During loading the truck from the third floor (with stairs), I did 30% of the job. Upon arrival at the drop off location, the men unloaded the packages from the truck and just loaded them in the lift, apart from the fridge, bed, mattress and washing machine which they carried to my unit. I did most of the work. I did about 60% of the work since they kept whinging how much overworked they were and were in a hurry to call it a day. Near the end of the unloading, they tactfully held back my washing machine and asked me to finalise payment. This is when a fight broke out with the lovely lady named Suzanne on the phone. She said I must pay extra $50 because the pick up location had no lift. I had communicated several times on email the pickup location had no lift but that was not a problem then. I said if it could be waived because it was their mistake they didn't tell me about the stair charge, and also considering the fact that I did most of the job. The lovely lady implied I got myself a sweet deal as I saved myself some money because I helped her men and so I had to pay less as it took less time. (Yes, madame Suzanne, bravo, very clever answer. Yes, I saved some money by helping your men but then I had to take 2 days off work because I got sick because of the physical work which I am not used to.) Note that I have not given single stars out of disappointment. The men did take good care of the goods when moving. And also Fox Relocations managed to do the job on a Sunday afternoon. The extra stars are for that.

2.25 out of 5

2/5 Communication

3/5 Care of goods

2/5 Service as described

2/5 Punctuality

Rahul posted a furniture removalist job on the 25th of Nov 2018, moving from Surry Hills NSW to Camperdown NSW. Rahul selected Fox Relocations for the job

Rahul's Feedback:

Stay away. Why you ask? 1. Their actual bill was twice their estimate despite having fewer items to move. 2. The movers did not follow instructions and took a much longer route adding at least an hours worth of delay. 3. They arrived two hours late and then disputed the arrival time. 4. They sent the wrong truck. 5. Just a stressful and unpleasant experience.

2.25 out of 5

3/5 Communication

4/5 Care of goods

1/5 Service as described

1/5 Punctuality

Michael posted a local removalist job on the 30th of Nov 2018, moving from Killara NSW to East Lindfield NSW. Michael selected Fox Relocations for the job

Michael's Feedback:

Despite a late start, these guys were great and took excellent care of all of my stuff. Would definitely recommend, and use, these guys again in future.

4.25 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

2/5 Punctuality

Response

Hi Michael, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Adelaide posted a interstate removalist job on the 12th of Dec 2018, moving from Rivett ACT to Port Kembla NSW. Adelaide selected Fox Relocations for the job

Adelaide's Feedback:

My move was so easy thanks to the team at Fox Relocations, Suzanne in the office was really helpful and flexible with booking in my moving date so close to Christmas, and was always easy to get a hold of via phone. The two guys showed up on the day and were really understanding, and took special care of a few extra expensive items I was really hoping not to scratch or dent etc ( $3000 smeg freezer ) and were really careful, and it arrived perfect as new. They packed the truck so well, and made sure everything fit ( it was close!). Seriously couldn't be happier. Thanks team!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Response

Hi Adelaide, Thank you for your kind words, it was an absolute pleasure. All the very best for the future.

Zoe posted a local removalist job on the 9th of Jan 2019, moving from Haberfield NSW to Kogarah NSW. Zoe selected Fox Relocations for the job

Zoe's Feedback:

Very happy with the service from Trouble Free Removalists

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Amelia posted a local removalist job on the 10th of Dec 2018, moving from Oran Park NSW to Casula NSW. Amelia selected Fox Relocations for the job

Amelia's Feedback:

Very happy with care taken, driver and helper very good, listened and understood our needs. Only bad side was the truck was too small which meant extra trips and more cost to me. But I still thoroughly recommend and I will use them again!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Nick posted a local removalist job on the 16th of Jan 2019, moving from Chatswood NSW to Dee Why NSW. Nick selected Fox Relocations for the job

Nick's Feedback:

We were charged about 50% more than the quote provided.

2.50 out of 5

1/5 Communication

3/5 Care of goods

1/5 Service as described

5/5 Punctuality

Sophie posted a furniture removalist job on the 16th of Jan 2019, moving from Maroubra NSW to Fairy Meadow NSW. Sophie selected Fox Relocations for the job

Sophie's Feedback:

I was really happy with the communication from the very first call to the last. Made my move very easy. The guys who moved the gear were very polite and careful. Only 1 star for punctuality as move was booked for arrival between 12-3 but actual arrival time was 5pm. However, it gave me more time to clean the exiting house so all round very happy.

4 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

1/5 Punctuality

Nicola posted a local removalist job on the 20th of Jan 2019, moving from St Clair NSW to Warwick Farm NSW. Nicola selected Fox Relocations for the job

Nicola's Feedback:

Very good and reliable.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Kyra posted a local removalist job on the 23rd of Jan 2019, moving from Homebush West NSW to Kingsgrove NSW. Kyra selected Fox Relocations for the job

Kyra's Feedback:

Aiad and Jimmy were very experienced removalists and they moved our things fast given the amount of stuff we had. But what I appreciate the most about them is their concern with the customer. They helped us get rid of the pests leftover in our furniture from our previous apartment. Aiad himself took care of cleaning our fridge (aside from moving it!) and even gave us tips on how to prevent pests completely. Totally recommend their service.

4.50 out of 5

5/5 Communication

4/5 Care of goods

5/5 Service as described

4/5 Punctuality

Trish posted a interstate removalist job on the 6th of Feb 2019, moving from Torrens ACT to Crows Nest NSW. Trish selected Fox Relocations for the job

Trish's Feedback:

The service on the phone to book in the move was great however the removalists where very late and delivered my furnature at 1:30am! They obviously had a long day and were too tired to do my job properly. Furnature was just left in ramdom places in the house and the bed not assembled. (Which was promised when they dismantled it in cbr) Furnature was dropped and some items damaged. Im now wondering how im going to position everything in its right place as I have no one to help me. Very Stressful.

1.50 out of 5

2/5 Communication

2/5 Care of goods

1/5 Service as described

1/5 Punctuality

Lala posted a local removalist job on the 29th of Jan 2019, moving from Rozelle NSW to Ashfield NSW. Lala selected Fox Relocations for the job

Lala's Feedback:

Booking the movers was great, Suzanne is a pleasure to deal with and even helped us to change the size of the move van at the last minute. When the movers arrived, they were surly. Despite us having booked the largest truck possible, with more than enough space, we were told in the first 5 mins that the job was too big and our stuff wouldn't fit into the truck (it did). This was quite stressful and unnecessary. Another frustration was that in the first 10 mins they also told us they wouldn't move things that weren't in boxes, or that were 'fragile' such as plants or mirrors. This was also stressful as how were we supposed to move these items? The things that weren't in boxes were still well packed in medium sized canvas bags. We had to ask my father-in-law to come and move these on the day but wish we had been told this prior to the move. They did end up taking some plants and all the mirrors but only after we asked a few times. They generally did a good job of moving things quickly and efficiently and I was happy with the overall price.

4 out of 5

4/5 Communication

4/5 Care of goods

4/5 Service as described

4/5 Punctuality

Chris posted a local removalist job on the 26th of Jan 2019, moving from Croydon Park NSW to Strathfield NSW. Chris selected Fox Relocations for the job

Chris's Feedback:

Horrible experience, took over twice the estimated time of removal with no good explanation, damaged my goods and refused liability, quoted to come with a tail lift truck, but failed to do so

1.50 out of 5

1/5 Communication

1/5 Care of goods

1/5 Service as described

3/5 Punctuality

Cassandra posted a local removalist job on the 9th of Feb 2019, moving from Arncliffe NSW to Rhodes NSW. Cassandra selected Fox Relocations for the job

Cassandra's Feedback:

Very helpful and took care with all my items moved. Only issue was they were very slow and ended up taking 5 hours to have something delivered, when I moved the same items in a prior move in 2 hours.

4.50 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

3/5 Punctuality

Joanne posted a local removalist job on the 11th of Feb 2019, moving from Glebe NSW to Glebe NSW. Joanne selected Fox Relocations for the job

Joanne's Feedback:

Just a well social media is such a powerful mediam Fox is the WORSE company Our daughter who shifted her one bedroom unit from one street to the next has just been charged $731 When blokes arrived everything was ready to go , boxes packed , 1 Queen bed. 1 3 seater lounge , fridge and boxes and bags Down 5 stairs and into the truck New address was on second floor of which they were aware of, 5 hours to do the move, what the hell When my daughter spoke to them they used stand over tactics saying if she did not sign the paperwork they would stay there until she did and would be charged for it To add insult to injury the lady in the office who my daughter was dealing with spoke to her staff in another language of which my daughter could not understand, Shocking way to treat any customer and they have NOT heard the last of us

1.50 out of 5

2/5 Communication

1/5 Care of goods

2/5 Service as described

1/5 Punctuality

Garrett posted a local removalist job on the 31st of Jan 2019, moving from Epping NSW to Carlingford NSW. Garrett selected Fox Relocations for the job

Garrett's Feedback:

Fantastic job by the team at Fox relocations. Arrived on time to the exact minute. Suzanne's communication before and at the end of the move was superb. The team completing the move for us worked hard all day. Would definetly use them again.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Javed posted a local removalist job on the 25th of Jan 2019, moving from Carnes Hill NSW to Oran Park NSW. Javed selected Fox Relocations for the job

Javed's Feedback:

Fixed price could have been better.

2.50 out of 5

4/5 Communication

2/5 Care of goods

3/5 Service as described

1/5 Punctuality

Thiago posted a local removalist job on the 20th of Feb 2019, moving from Randwick NSW to Darling Point NSW. Thiago selected Fox Relocations for the job

Thiago's Feedback:

Friendly guys who really got the job done!

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Ben posted a local removalist job on the 9th of Feb 2019, moving from Kirribilli NSW to North Rocks NSW. Ben selected Fox Relocations for the job

Ben's Feedback:

Didn't realise that Fox Relocations outsource their jobs. So we had two guys turn up with a different company name on their shirts and they tried to charge us extra money as soon as they arrived. They sat down for 40mins talking to their boss (not Fox Relocations) about how they need more money. Throughout the day I had to keep an eye on them because as soon as I didn't they were rough with our furniture, to the point where they dropped our marble table. Not a good experience

1.50 out of 5

3/5 Communication

1/5 Care of goods

1/5 Service as described

1/5 Punctuality

Claire Frear posted a local removalist job on the 25th of Jan 2019, moving from St Leonards NSW to Castle Hill NSW. Claire Frear selected Fox Relocations for the job

Claire Frear's Feedback:

Overall good service, the movers were a half hour late, but did not cause an issue for us. some trouble after communicating with the team regarding an hours refund but overall im happy with the company.

4.50 out of 5

4/5 Communication

5/5 Care of goods

5/5 Service as described

4/5 Punctuality

Julia posted a local removalist job on the 6th of Feb 2019, moving from Sunshine Bay NSW to Five Dock NSW. Julia selected Fox Relocations for the job

Julia's Feedback:

Fantastic service, great team.

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

David posted a local removalist job on the 6th of Mar 2019, moving from Glebe NSW to Werombi NSW. David selected Fox Relocations for the job

David's Feedback:

They were two hours late, which was a pain. But when they arrived, they did a great job.

3.50 out of 5

4/5 Communication

5/5 Care of goods

4/5 Service as described

1/5 Punctuality

Richard posted a local removalist job on the 15th of Feb 2019, moving from Dundas NSW to Chatswood NSW. Richard selected Fox Relocations for the job

Richard's Feedback:

I couldn’t, hand on heart, recommend Fox for a move and I wouldn’t use them again. The people at Fox are really nice, the subbies they use for the move were really qualified and well presented. And all our furniture got there in one piece. However, they significantly underquoted our job to move a 2 bedroom house – the ‘upsized’ truck they provided was too small and needed to do two trips (second was about 1/3 of the truck full) and the move ended up costing around 50% more than what we had allowed for based on their quote + contingency, they blamed this on the volume allowances in findamover.com – taking no responsibility for the error in their quote. On top of this they arrived at 930, 1 hour after the 730-830 window they originally set – apparently there was an issue with the truck… We also rented used boxes and wasted an entire Sunday afternoon waiting for their guys to pick them up (no call, no contact). In every instance Fox offered some compensation, a 30 min discount, waiving a credit card surcharge etc but ultimately the reason why you use a removalist is to help reduce the stress that comes with a move. And instead of having it all wrapped up at 5pm as planned – the removalists left around 9. Even with all their apologies and compensation we still ended up an additional $300-400 out of pocket.

2.75 out of 5

2/5 Communication

5/5 Care of goods

2/5 Service as described

2/5 Punctuality

Jason posted a local removalist job on the 4th of Apr 2019, moving from Woolloomooloo NSW to Strathfield NSW. Jason selected Fox Relocations for the job

Jason's Feedback:

An absolute credit to the industry an absolute pleasure to do business with

5 out of 5

5/5 Communication

5/5 Care of goods

5/5 Service as described

5/5 Punctuality

Sam posted a local removalist job on the 21st of Mar 2019, moving from Baulkham Hills NSW to Mascot NSW. Sam selected Fox Relocations for the job

Sam's Feedback:

The 2 men moving were punctual, took care of all the furniture including dismantling and reassembling at the destination. Overall service was good! Only point to note was that I expected to pay approx $1k for 8 hours work but was charged an additional $300.

3.75 out of 5

4/5 Communication

4/5 Care of goods

4/5 Service as described

3/5 Punctuality

joanne posted a furniture removalist job on the 12th of Apr 2019, moving from Centennial Park NSW to Bankstown NSW. joanne selected Fox Relocations for the job

joanne's Feedback:

Very unprofessional removalist. Booking clerk efficient. Truck turned up an hour before they said he'd ring for 30min notice. Then he moaned about the stairs, which I have notice of. Then he wanted more mine. Then whinge about having to feed 5 kids. etc I felt somewhat vulnerable and wished I hadn't used them. Find someone else. Shocker!!!

2 out of 5

3/5 Communication

3/5 Care of goods

1/5 Service as described

1/5 Punctuality

Michelle posted a local removalist job on the 3rd of Apr 2019, moving from Kellyville NSW to Lane Cove NSW. Michelle selected Fox Relocations for the job

Michelle's Feedback:

The booking process with this provider was lovely - the ladies on the phone could not have been more helpful but unfortunately that's about where it ends. The movers were an hour late on the day, did not carry particular pieces of furniture as requested (3 glass top tables), leaked water on the carpet, were extremely slow and then asked for help carrying items when they were already given substantial help all morning. I called the office to provide this feedback and they called the movers which then infuriated the situation and the movers were then angry with me. They had to stop for petrol on the way from the pick up to drop off (which I had to pay for their time to do this - not sure why the truck is not filled up after the last job the day before). When arrived at the drop off site they argued with me as to why the building manager couldn't lock the lift for them - not my decision but they wanted to argue this as well. When I was then presented with the final amount I was shocked by the additional $200 that I was being charged - I am happy to pay for what I need to however when I am doing their work for them and they clearly misquoted despite the full list of items disclosed in the "find a mover" survey - I feel that it is unfair to charge for their mistakes. I had also moved all of the smaller items in the prior 2 days and therefore there was less for them to move on the day. The movers also complained that there was a long walk from the door of the unit to the truck - interesting complaint as its a unit block and the address was given well in advance so they had plenty of time to investigate and communicate back to me if this was going to be an issue - lucky I had parked my car out the front to save them a spot otherwise they would have been walking further as they were late and there are lots of builders that park in that street early in the morning. The lady in the office did discount the final amount by half an hour after a long phone call to express how disappointed I was with the whole move. Such a shame as the beginning of the process was lovely.

1.50 out of 5

2/5 Communication

2/5 Care of goods

1/5 Service as described

1/5 Punctuality

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Fox Relocations

4.17 from 125 reviews

Reviews for Fox Relocations