Oliver posted a local removalist job on the 28th of Dec 2017, moving from Norman Park QLD to Main Beach QLD. Oliver selected good move removals for the job
My wife and I switched to Good Move Removals from another service after their exceptional follow-up calls and marketing efforts to us leading up to our move. Unfortunately, their actual service (which you are paying the money for) did not match up. We were greeted by two students in a small Europcar rental truck and were assured by the driver that our already small move (townhouse to same size apartment) would be an easy job. The movers took twice the time it took in our previous move to try Tetris our valuable possessions into the truck, and three times the time to unload it all (even with me acting as their third mover). That alone would be enough to be upset, due to a massively high overall cost since they charge per hour and a call out fee - but the real kicker is that despite being told the size of our move would be easy, they didn't fit all of our possessions in the truck! I had to drive back from the Gold Coast to Brisbane in our small car, not once, but twice, to fit all of the extra items into our Honda Jazz. That's 4 hours of driving, time and fuel. I wasn't offered any kind of compensation for any of the above, I've called their office three times where different people say "the owners deal with feedback and don't work in the office - just email this address and they'll read it" (which I did, with no response). I'm still waiting for some kind of response to resolve this.
1 out of 5
1/5 Care of goods
1/5 Service as described