Olivia posted a local removalist job on the 8th of Mar 2016, moving from Prahran VIC to Rowville VIC. Olivia selected Move My Stuff for the job
I was disappointed in the way which we were charged a little cheeky, so just be cautious.
We were phoned and told they were down stairs of our building, by time they came up stairs and into our place it had taken them 10 minutes, in which they later try to charge us an extra half an hour cause of it. I believe should be charged from when they walk into your place.
Also, i understand they are a truck and their travel time will be slower, however i left my place 20-25 minute and he still wasn't there. It wasn't until i called them and said "where are you" that they said "1 minute" and suddenly came around the corner. To me, that didn't add up and later costed us, so i suggest following behind the entire time just for peace of mind.
The boys were nice. The lady who initially contacted me over the phone was very friendly and that is why i went with the company. Good communication aswell!
Phoned company to tell disagreement with the removal guys and was offered 15- minute compensation. Which we appreciated.
All in all, good service provided.
4.50 out of 5
5/5 Care of goods
4/5 Service as described