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Next Level Removalist PTY LTD

4.13 from 26 reviews


Phone:
1300005400
Address:
Office 2 369 Illawarra Road
Marrickville NSW 2204
Website:
www.nextlevelremovals.com.au
ABN:
96619815075
Public Liability:
Public liability insurance verified

The name Next Level Removals Sydney means exactly that! We have taken the furniture removals industry in Sydney to the next level. From the first point of contact you make with our experienced Removalist consultants, you will see that we take the stress away that is typically associated with moving your home. Moving your items is just part of our 5-star Removalist services. Our goal from each and every move we undertake is 100% customer satisfaction and that means doing whatever it takes to achieve that 100% customer satisfaction. With years of experience as a removalist in Sydney and 1000’s of moves later Next Level removals have perfected and set a new benchmark for the furniture removal industry across Sydney.
Specialist in local, country, interstate and office relocations we service the entire east coast of Australia with depots in Brisbane, Gold Coast, Sydney and Melbourne. We have a large fleet of fully equipped Removalist Trucks to cater for all jobs and provide a white glove removal service that is truly second to none. Our staff are fully trained and expert removalists that undergo company training to ensure we delivery 100% customer satisfaction, from local moves to interstate moves and every move in between Next Level Removals Sydney have the perfect balance of being time efficient all the while taking the upmost respect and care to your belongings whilst providing you with good value for money.

Area Serviced:
Victoria
New South Wales
Queensland
Australian Capital Territory

In business since:
2016-2018
Number of vehicles:
50+
Number of staff:
50+
Accepted Payment Methods:
Cash
Credit Card
EFTPOS
Direct Deposit

Accepted Payment Terms:
Payment up Front
Payment on Delivery
Part Payment up Front

Reviews for Next Level Removalist PTY LTD

The below reviews have been provided by customers who have found Next Level Removalist PTY LTD through this website and have left feedback on completion of their job.



Adrian posted a interstate removalist job on the 16th of Oct 2017, moving from Kenthurst NSW to Page ACT. Adrian selected Next Level Removalist PTY LTD for the job

Adrian's Feedback:
.

4 out of 5
3/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
Lorelle posted a interstate removalist job on the 8th of Sep 2017, moving from Smithfield NSW to Tinbeerwah QLD. Lorelle selected Next Level Removalist PTY LTD for the job

Lorelle's Feedback:
Small job, great service, just a shame delivery time was pushed out to 10pm!

3.50 out of 5
4/5 Communication
4/5 Care of goods
4/5 Service as described
2/5 Punctuality
Response
Hi Lorelle, Thank you for your feed back and using our services. Regarding delivery time of your goods due to you being on a back load service which is a shared truck their is no estimated time of arrival ,in which we do inform all of our customers if you are a back load service we cannot guarantee a time of arrival. Kind Regards, Next level removals.
Kate posted a local removalist job on the 21st of Oct 2017, moving from Turvey Park NSW to Goulburn NSW. Kate selected Next Level Removalist PTY LTD for the job

Kate's Feedback:
The removalists did a good job

4.50 out of 5
5/5 Communication
4/5 Care of goods
5/5 Service as described
4/5 Punctuality
Response
Hi Kate, Thank you for your feed back.
Neale posted a local removalist job on the 12th of Nov 2017, moving from Henley NSW to Balmain NSW. Neale selected Next Level Removalist PTY LTD for the job

Neale's Feedback:
terrific workers , highly recommend

4 out of 5
4/5 Communication
3/5 Care of goods
4/5 Service as described
5/5 Punctuality
Response
Hi Neale, Thank you for your feedback .
Michelle posted a interstate removalist job on the 9th of Nov 2017, moving from Ashfield NSW to Crace ACT. Michelle selected Next Level Removalist PTY LTD for the job

Michelle's Feedback:
Great communication with the office. The removalists were 1hr late even though they had requested an earlier start time. Tony and Ronnie were efficient in loading and unloading. Some scratches to my furniture so not too happy with that. Even more disappointing was that I asked Tony if they will drive to Canberra direct and he confirmed yes and that they will arrive at 2:30pm but they didn’t arrive until 4:30pm! I was promised a no-share truck and in the end I heard that they went to pick up other items before arriving in Canberra. Overall my experience with Next Level started well but ended disappointed.

3.25 out of 5
5/5 Communication
3/5 Care of goods
4/5 Service as described
1/5 Punctuality
Debbie posted a local removalist job on the 8th of Dec 2017, moving from Arncliffe NSW to Cambridge Park NSW. Debbie selected Next Level Removalist PTY LTD for the job

Debbie's Feedback:
I wouldn't hesitate to recommend Next Level removals. They moved me from an apartment to a house with stairs on a 42 degree day. Sam was great, they were fast and efficient and my belongings were moved with care.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Jessica posted a interstate removalist job on the 4th of Dec 2017, moving from Allambie Heights NSW to Wynnum West QLD. Jessica selected Next Level Removalist PTY LTD for the job

Jessica's Feedback:
Happy with the service provided.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Stephen Duncan posted a local removalist job on the 5th of Dec 2017, moving from Quakers Hill NSW to Kempsey NSW. Stephen Duncan selected Next Level Removalist PTY LTD for the job

Stephen Duncan's Feedback:
Steady communication throughout move. I had a slightly earlier expectation of eta, but they did a great job and accommodated all my requests.

4.75 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
4/5 Punctuality
Ivan posted a local removalist job on the 11th of Jan 2018, moving from Kirrawee NSW to Sutherland NSW. Ivan selected Next Level Removalist PTY LTD for the job

Ivan's Feedback:
Quick followup and booking process, movers were friendly and work was performed as requested. The only minor drawback is that we were unaware GST was payable in addition to the price quoted by the consultant.

4.50 out of 5
4/5 Communication
5/5 Care of goods
4/5 Service as described
5/5 Punctuality
Gilles posted a local removalist job on the 18th of Dec 2017, moving from Mount Annan NSW to Armidale NSW. Gilles selected Next Level Removalist PTY LTD for the job

Gilles's Feedback:
Communication could improve pre-pickup. We were concerned that goods would not fit on truck and that they did not really understand where they were going (rural Armidale). In the end it just fitted (some damage to get it in as we discovered after the fact), and they got here. Not sure that they met legal requirements for working and driving (arrived home at 7am in Camden and finished unloading at midnight - and they were driving back to Sydney straight after because they had a job the next morning... Not sure where that would leave US legally should something happen in terms of accident(chain of responsibility). In the end I left Sydney 1 hour after they departed, but still arrived 2 hours before they did. In the end turned out OK, and was cheap enough.

3 out of 5
2/5 Communication
3/5 Care of goods
3/5 Service as described
4/5 Punctuality
Edouard posted a local removalist job on the 30th of Dec 2017, moving from Elizabeth Bay NSW to Paddington NSW. Edouard selected Next Level Removalist PTY LTD for the job

Edouard's Feedback:
Ben and his co-worker did a great job at moving all our furniture to our new place. The only minor problem was that the truck was not big enough to put everything inside. We had to move ourselves the remaining items (a couple of chairs and some small outdoor furniture, nothing major).

4.50 out of 5
5/5 Communication
4/5 Care of goods
4/5 Service as described
5/5 Punctuality
Jack posted a local removalist job on the 18th of Jan 2018, moving from Lindfield NSW to Zetland NSW. Jack selected Next Level Removalist PTY LTD for the job

Jack's Feedback:
Was called at 8pm the night before move to ask if I could change my time, when I replied with no I was hung up on, was unsure of what time the guys were turning up the next day and turned up 1.5 hours after the agreed time. Driver was very apologetic and very polite. The 2 removalists did a fantastic job of handling the goods and delivering and unloading punctually. Although I didn’t have the greatest experiences with the directors of the job, they did a interstate move for me 2 weeks ago which was a sensitive situation they handled extremely quickly and professionally. Wouldn’t hesitate to use them again.

3.75 out of 5
2/5 Communication
5/5 Care of goods
5/5 Service as described
3/5 Punctuality
Joe posted a local removalist job on the 16th of Mar 2018, moving from Baulkham Hills NSW to Baulkham Hills NSW. Joe selected Next Level Removalist PTY LTD for the job

Joe's Feedback:
I have moved many times and this was by far my best experience. Brett and Jason were exception. They were friendly, fast and nothing was a problem. They even set up a few electronics and helped me with deliveries that arrived during the move. Outstanding service!

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Callum Tyler posted a local removalist job on the 1st of Apr 2018, moving from Milsons Point NSW to Mount Hutton NSW. Callum Tyler selected Next Level Removalist PTY LTD for the job

Callum Tyler's Feedback:
The movers arrived nice and early, moved at a steady pace, and travelled at a steady pace. The prices were essentially as promised. Keep in mind Next Level Removals uses subcontractors, so your experience may vary depending on the quality of the subbie. The contract with Next Level Removals is a mess of legalese that doesn't give you much protection and if Next Level wants to get out of paying for a problem they caused, I'm pretty sure they can. The TV was damaged on arrival because of their poor handling but the subcontractors offered to help replace it. We eventually found a replacement part cheap on eBay and had it all sorted. On the one hand, not happy at handling of the good TV, but on the other hand happy that they offered to help cover the replacement, which is a rarity among removalists.

4 out of 5
4/5 Communication
3/5 Care of goods
4/5 Service as described
5/5 Punctuality
Lachlan posted a local removalist job on the 4th of May 2018, moving from Gladesville NSW to Wentworth Point NSW. Lachlan selected Next Level Removalist PTY LTD for the job

Lachlan's Feedback:
Sent wrong sized truck to start with but fixed that up and everything went smoothly from there on

3.25 out of 5
2/5 Communication
5/5 Care of goods
3/5 Service as described
3/5 Punctuality
Response
Hi Lachlan, I'm sorry to hear didn't go well at start as i have seen the truck was too big to park and access of truck in street wasn't suitable in the street so we had to send small truck which suited you best for this and glad all went well after this. Kind regards Next level removals team
Cassandra posted a local removalist job on the 12th of May 2018, moving from Glenwood NSW to Stanhope Gardens NSW. Cassandra selected Next Level Removalist PTY LTD for the job

Cassandra's Feedback:
They had taken way longer then expected.

4.25 out of 5
5/5 Communication
5/5 Care of goods
3/5 Service as described
4/5 Punctuality
Anne-Sophie posted a local removalist job on the 23rd of Apr 2018, moving from Surry Hills NSW to Rosebery NSW. Anne-Sophie selected Next Level Removalist PTY LTD for the job

Anne-Sophie's Feedback:
I had booked in a move with T. from Next Level Removals for May 5th with a scheduled arrival of between 8am and 9am. At 9.15, still no one, so I give him a buzz asking where the guys are at. After putting me on hold for a bit, he tells me that he is very sorry but the truck broke down and he is doing the best he can to get me someone else ASAP. I found it suspicious that he waited for me to call him to tell me that instead of giving me a call, but left it at that. When 2 guys finally came at 11.30, they jokingly said that they'd heard there had been some drama with me already because I wasn't on the schedule. At that point my doubts were confirmed: I had been lied to and all trucks were perfectly fine. I didn't make a fuss about it to the movers whose fault it was not as they clearly had accepted a job they didn't plan on taking, so we moved our stuff and the move itself went well. At the end of the move, I paid the guys and thought I would discuss a partial refund with T. who was the one I had a bone to pick with. The next monday (2 days later), I email him asking for a partial refund for the delay and the dishonesty. He ignores my email for 3 days, so I call him on the thursday and he says he will call me back before the end of the day. That call never came. I emailed again saying it was very unprofessional, he ignored that one as well. About a week later on the 17th, I receive an email from someone who is supposedly from the customer service team and who will take care of me and my complaints. I write back that I am currently overseas and will touch base when I'm back, which I did on the 30th. He ignored this email so I followed up on the 3rd, and today is the 5th and still no news... Extremely disappointed in this company, there are the most expensive in market and for $110 an hour I was expecting impeccable service, and if not, then at least a minimum of professionalism in handling their own mistakes. Spend your money elsewhere!

1.75 out of 5
1/5 Communication
4/5 Care of goods
1/5 Service as described
1/5 Punctuality
Marion posted a local removalist job on the 29th of May 2018, moving from Coffs Harbour NSW to Cranebrook NSW. Marion selected Next Level Removalist PTY LTD for the job

Marion's Feedback:
Billy and George were careful and respectful and very professional in their work. I would recommend this company.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Paul posted a local removalist job on the 16th of Jun 2018, moving from Newtown NSW to Erskineville NSW. Paul selected Next Level Removalist PTY LTD for the job

Paul's Feedback:
On time, quick and professional. Highly recommend.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Response
Hi Paul, Thank you for your response glad all went well have a great day. Kind regards Next level removals team
Shannon posted a local removalist job on the 18th of Jul 2018, moving from Dee Why NSW to Narrabeen NSW. Shannon selected Next Level Removalist PTY LTD for the job

Shannon's Feedback:
The guys were nice, but took quite awhile to complete the move

3.25 out of 5
5/5 Communication
3/5 Care of goods
3/5 Service as described
2/5 Punctuality
Maria posted a local removalist job on the 28th of Aug 2018, moving from Hornsby NSW to Hornsby Heights NSW. Maria selected Next Level Removalist PTY LTD for the job

Maria's Feedback:
Efficient, friendly and a job well done.

4.50 out of 5
4/5 Communication
5/5 Care of goods
4/5 Service as described
5/5 Punctuality
chopra posted a local removalist job on the 12th of Oct 2018, moving from Bondi NSW to Chatswood NSW. chopra selected Next Level Removalist PTY LTD for the job

chopra's Feedback:
The two boys were very polite and efficient and were one of the best removalists we have experienced! They did not waste any time and conducted the move in a quick and speedy manner. I will be recommending this company to many of my family and friends

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
karen posted a local removalist job on the 17th of Oct 2018, moving from Alexandria NSW to Port Macquarie NSW. karen selected Next Level Removalist PTY LTD for the job

karen's Feedback:
These guys were fine Late to pickup and the truck was so full, boxes had to be removed to allow my belongings Not enough room in the end ... I had to leave things behind , and called on a friend to take some in her car I paid for a service for all of my belongings these guys fell short Not very good at communicating , didn’t really know when to expect the removal , again a friend called them as I was driving to determine ETA

2 out of 5
1/5 Communication
3/5 Care of goods
3/5 Service as described
1/5 Punctuality
Warren posted a delivery job on the 9th of Nov 2018, moving from Leichhardt NSW to Belconnen ACT. Warren selected Next Level Removalist PTY LTD for the job

Warren's Feedback:
Very pleased with the provider selected and the service provided.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Emma posted a local removalist job on the 10th of Nov 2018, moving from Peakhurst NSW to Bilgola NSW. Emma selected Next Level Removalist PTY LTD for the job

Emma's Feedback:
Fast response, immediate follow up and great communication, other than a small mistake underquoting initially, a discounted midweek rate was given. Everything went really well with the loading, moving and unloading. Highly recommend this removalist.

5 out of 5
5/5 Communication
5/5 Care of goods
5/5 Service as described
5/5 Punctuality
Evangelos posted a local removalist job on the 19th of Nov 2018, moving from Maroubra NSW to Homebush West NSW. Evangelos selected Next Level Removalist PTY LTD for the job

Evangelos's Feedback:
On time, worked hasrd and were courteous

4.75 out of 5
5/5 Communication
4/5 Care of goods
5/5 Service as described
5/5 Punctuality