Roadrunner Express Services

3.00 from 1 review

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Phone:

+61439988502

Address:

3 Birdwood Avenue

Dandenong VIC 3175

Website:

www.rrexpress.au

ABN:

29661022644

Public Liability:

Public liability insurance verified

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Our aim is to make moving home as easy and pain-free as possible. With over 20 years experience in the industry, we can cater for any size house and are happy moving your delicate or heavy items such as pianos, billiard/pool tables, furniture and antique items. We pride ourselves on attention to detail and efficiency. Our friendly and experienced staff are always careful with your belongings,

Terms & Conditions
Introduction
These Terms & Conditions govern the business arrangement entered into between Road Runner Express Services Pty Ltd (ABN: 29 661 022 644) and you (The Customer). It is understood that by booking our services you have read and agree to abide by these Terms & Conditions.

Quotations
Our quotes are based on the information you provide us and therefore will be an estimate only. Final costs may vary for a number of reasons, such as inaccurate information provided, traffic, parking issues (including fees & fines), tolls and other circumstances beyond our control. Quotes are valid for 30 days.

Bookings & Cancellations
At the time of booking, you will be required to provide personal information such as your name, contact details and pick up/drop off addresses. You will also need to provide details on your moving requirements so that we can estimate the time needed to complete your move.

You must also provide a date of move and a preference for the morning or afternoon. We schedule jobs approximately 1-2 days in advance and will contact you the day before your move to confirm the time. We will also contact you on the day of your move and update you regularly to avoid unnecessary waiting.

Cancellations must be made with at least 24 hours’ notice, otherwise a minimum 1 hour fee applies.

Deposits
A deposit may be required when the booking is made. The amount of the deposit will be at our discretion and will be deducted from the total fee payable at the completion of the job.

Fees & Minimum Charges
The actual fee we charge will be based on the actual time the job takes (including travel time between your move pick up and drop off locations), any parking fees, parking fines and tolls. There will be an additional surcharge for regional areas. We are not responsible for any delays due to traffic.

Our minimum charge is for 2 hours. Time will be charged in 15 minute increments and rounded up thereafter.

Payments
All payments must be paid at the final destination before unloading of the goods. We will take payment via Cash, EFTPOS, MasterCard or Visa. ​All credit card payments will incur a 3% surcharge. Payments for tolls and any parking infringements issued due to client’s negligence, must be paid with all dues. ​In case of non-payment for our services, we reserve the right to seize some of the goods delivered until payment is received. There will be an additional charge to redeliver your goods once payment is made. In case of non-payment of outstanding amount by the due date, we reserve the right to sell the possessed goods to recover costs of our services.

Damages
In the unlikely event that goods are damaged during the move we will repair or replace up to the value of $200 per item. You must notify our staff during or before the end of the move of any damage. No claims will be accepted once our staff have left the job. We will not be liable for damages in the following circumstances:

Where goods are inadequately packed.
Where damage is caused because of moving goods under your instruction against our advice.
Flat packed furniture eg. IKEA, as these items are inherently fragile. We recommend that these items are disassembled prior to the move to reduce the risk of damage.
Electrical appliances such as televisions, computers, printers etc. not packed in their original packaging.
Musical instruments not in hard cases.
Glass incorrectly packed or wrapped including tabletops.
Fragile stone

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