Paul posted a local removalist job on the 28th of Jun 2019, moving from Alstonvale NSW to Hawkesbury Heights NSW. Paul selected StarCity Removals Pty Ltd for the job
A very efficient quoting team, who were able to adjust the quote down to suit the cargo.
Good communication re time of pick-up, however the truck arrived late, in the night in fact, and with no working lights on the truck, loading was made more difficult.
The contract price included carrying a kayak and a 5m length of bamboo. However, the truck driver did not know anything about these things, and insufficient space was available to fit them. Only just, was a smaller kayak I had already loaded on my son's car, able to be squeezed in, after many attempts to do so. The bamboo could not fit and had to be cut. I have requested StarCity to reduce the cost of the job because of this and am awaiting their response.
When choosing StarCity, I made it very clear that I wished to avoid any payment surcharges. I opted for the surcharge-free debit card payment of the booking deposit, and cash-to-driver payment of the balance. To my dismay, StarCity used my debit card again to obtain the balance owing, before the truck had reached its destination. Surcharges had been included. When confronted, StarCity agreed to refund the debit, if I paid cash to the driver, which I did. I have received advice from StarCity that they have processed the refund.
I am awaiting a response to my request for a reduced shipment price and have supplied my bank details.
3 out of 5
5/5 Care of goods
1/5 Service as described