Natalie posted a local removalist job on the 22nd of Jan 2018, moving from Mascot NSW to Mascot NSW. Natalie selected StarCity Removals Pty Ltd for the job
They massively underquoted us (said it would take 3 hours and it took 10), sent a truck that wasn't big enough to fit our stuff so they had to do two trips and the two men were quite slow. They said things like "lift to lift always takes longer" which I agree with, however when I told them it would be lift to lift for the quote, they didn't seem to take that into account. They did however take really good care of all of our furniture which was much appreciated.
2.50 out of 5
5/5 Care of goods
1/5 Service as described
We are certainly sure you had a great experience with us considering the hard work our top team put in for your move.
We also went out of our way to move your goods via the several stair case which did not fit in the lift, which most removalists will avoid to do.
Your items on findamover did come up to 20 cubic metres, and we do book in all clients based on what is discussed or provided before hand. You had extra items that where not mentioned which did require a second small load. Your access wasn't the best either and the price quoted was for the minimum only not for the full job.
We are disappointed from your review considering the discount you had received and the highly professional team that had handled your move.
Please do reach out to us if you feel otherwise.
StarCity Removal Team