Simon posted a furniture removalist job, moving from Doncaster East VIC to Mitcham VIC. Simon received 7 quotes and selected Dot Point Movers for the job
Booked for 10-10:30. They tried to contact me the day before to inform me they would be coming at 11-11:30. I didn't get the message, and they didn't confirm that I knew. In the end, they arrived closer to 12:30.
From that point on the move was pretty efficient. I was impressed by their speed but wished they put something on the floor before pushing the leather of the couch along the floor for a short distance. Other than that no issues.
They arrived with a truck significantly larger than the 2-tonne van agreed. The move was due to take less than the minimum 2 hours, so I enquired if they would be willing to take additional items. They agreed to take a mattress, but nothing else, as the rate we were paying was for a smaller vehicle and if they took more they would have to charge us. I see the logic in this, but would have appreciated some leniency given their lateness, and that they would have lost nothing by using empty space in their truck.
3.50 out of 5